Marque Hotel Sydney (The)

Staff was friendly and helpful. They were kind enough to check us in prior to the allotted time. If help was needed they attended to it right away. As our departure were delayed they were friendly enough to use the rooftop pool area to relax by. Only room for improvement would be the poolside loungers which were broken and could not be used.

The staff were very helpful and cheerful, our rooms were ready early which was a blessing after our long flight home. The rooms however are very noicey. Location is great because it is within walking distance to most places and the free bus goes straight past for trips to the harbour. However I do think that this is the reason also for the noice of traffic all night and people shouting and making a fuss walking past outside.

This hotel seems like someone had a great idea but just can't execute very well. There were many little things lacking that when you add them up make you feel like you are getting a half-baked experience. The room seems like they wanted to go ultra-modern W-style but forgot about any artistic style (there is nothing on the gray walls, not even a generic painting/picture). The shower concept is great (glass wall separating the rest of the bathroom, but the tile is cheap and water runs into the rest of the bathroom). Many little things like faucet-handles, etc. were loose, the shower by the upstairs pool was in a dirty bathroom and only had cold water, the outdoor chairs were torn and broken, etc. Even one of the clothes dryers was broken for a long period without ever being fixed. Internet was free wireless for 3 hours, but they wanted $24.95 for plugging in, which doesn't make sense. Also, the wireless was only allowed for one device so forget it if you have two iPhones and an iPad. From a service standpoint, the staff was nice but they just didn't have the right answers to help solve issues. The after-hours entry key-card reader was always broken but they never put up a sign telling guests that, even after we suggested. The cleaning staff was not willing to come back 10 minutes later to give us some flexibility, etc. There are too many things to list. I worry that they are entering a spiral where budget is tight so they are letting little things go, causing less guests, and less budget, etc. If some initial investment for design, remodeling, and fixing was put in and a competent owner was brought in I bet this place could turn around as the concept and location are great. I will be coming back to Sydney but will not book The Marque again given the plethora of other choices in the same price range. P.S. Be cautioned that checkout time is 10:00am and they will only extend it to 11:00am for free if you are lucky. This might be standard in Sydney, but I'm not sure.

Room was nice enough, but no 24 desk clerk.desk closed by 11PM. Very moldy smelly on our floor - 9th. Obviously a roof leak that was remedied with corrugated boxes. Very lax in picking up room service trays and rooftop pool chairs all broken. Otherwise fine. Breakfast the same everyday. Gets boring after a few days.

Great upgrade, yummy breakfast, very convenient location.

Convenient and comfortable

Bit noisy and windows a bit grubby - that's a central location for you - in fact you could see Central Station from our room. Internet not working but they moved us to a new room without hesitation. Overall, very good. Nice roof top pool.

Friendly staff remembered my name.A staff member in the restuarant still worked there and he was there a couple of years ago so must be good place to work he also was friendly and efficient

Geat location. Close to all transport. Could hear the peak hour traffic but didn't find this a problem. Customer service, very good. Bed very comfortable and room a good size.

We were very happy with this hotel. The hotel itself was very quiet, no noise from other guests, & the double glazing kept out most of the traffic noise. Only shortfall was the television did not have digital free view.