Banff Ptarmigan Inn

We loved this motel - it looks lovely, the staff are friendly and helpful, great value for money and it's centrally located in Banff.

We have stayed Ptamigan Hotel for 6 nights and enjoyed skiing at Lake-Louis and Sunshine Village. Staffs helped us many times. Location is convenient in Banff. We also enjoyed Jagzzy Bath in the hotel. Undergrounf Parking is very good, but not enough to afford for all guests. Ski locker is easy to access. We would like to stay there again.

Room was very hot and the thermostat was malfuntioning. I was told to turn the thing to "0" to stop the hot air blowing in. Sink drained was very slow. TV did not funtion. The door frames were all jimmed with broken and craked frames that had been fixed but doors did not fit well. The bed was very nice and after room had been cooled by opening the door/window % sleep well.

We chose this hotel because of its location, room layouts and description on their website to spend the night of Sept. 10, 2009. But from the start it didn't go well. We booked the "superior" room because it offered a single queen bed with lots of extra room, a small table, an exterior view and a balcony (so we thought). The balcony was not guaranteed we knew but the implication was clearly that, if available, we would have one. After check in we parked around back and went in the rear entrance. We wondered up and down the halls looking for the virtually unmarked elevator and finally ended up lugging our bags up the back stair way to our room. Upon entering we discovered it was not at all like the layout on their web site. It had 2 beds instead of the 1 we had booked and no balcony even tho there were plenty of rooms with one available.. Our "exterior view" consisted of looking across the parking lot below at another wing of the hotel, not the view of those beautiful mountains we were expecting. And the bathroom, what a joke, was so tiny I had to almost turn sideways to close the door. We called down to the desk and told them it was a mistake, this was clearly not the "Superior" room we had paid extra for, to which they just said sorry, that's the room Orbitz booked for us, but if we wanted to pay another extra charge we could have a balcony room. We went down to the desk and showed them our booking conformation clearly showing a single queen bed and exterior view but to no avail, we were stuck. Well it was only for 1 night so we decided to make the best of it. When we went to get ice we found the second floor ice machine with an "out of order" sign on it that looked like it had been there for quite some time and since we still hadn't found the elevator, down the back stair well to get our ice. Back in the room I tried to connect to the wireless network (as advertised) to plan our next days adventure. Surprise, surprise, the network showed up but wouldn't connect. The room was rather stuffy and their version of air conditioning was a crummy little 16" fan, fortunately the window opened so we could get a bit of air. Sheesh, what else could go wrong? Later we went out and when we returned we found the back door to the parking lot locked. No problem, the room key will open it, right? Wrong! Since there is no direct route to the lobby we had to walk, not just around the hotel but the entire block to get to the lobby, which normally wouldn't be so bad except for a bad ankle. All in all it was a wonderful experience, NOT ! ! ! And to think, if they had just sucked up the extra $15 and given us what we thought we booked they could have had a happy customer and future business. Good luck to anyone taking a chance on this place.

The location was wonderful. The breakfast buffet was okay but not exceptional.

OK, but rooms didn't have the best tenmperature control.Windows face into the restaurant area inside the building, hot. Noisy in the early morning (you can hear kitchen staff).

First off, the hotel staff was extremely friendly and helpful. The hotel is in a perfect location...just a pleasant walk from downtown Banff. Lots of nearby restaurants and a Safeway is just a block away. The hotel is attractive from the outside, but oddly built in the interior. Narrow hallways and rooms that are satisfactory in size...although I think a bit overpriced. Still, I liked it and would stay here again depending on the availability of other choices. Wireless internet dependable.