Holiday Inn TEMPLE OF HEAVEN BEIJING

I waited a month to write this review, to cool down and consider my thoughts first. I hope nobody else has been ripped off as I and my co-travelers were. If you stay at this hotel, you will find clean rooms and mediocre food. The location is very convenient. If it had stayed at that, I'd have been delighted. However, UNDER NO CIRCUMSTANCES SHOULD YOU EXCHANGE MONEY AT THIS HOTEL if you stay there. I and seven others were given counterfeit 100RMB notes when we exchanged dollars. When we discovered this, the hotel manager and his boss both blamed us. We contacted the police, who did a brief investigation and agreed with us, and told the hotel to give us the proper cash. The hotel refused. The police then, to our dismay, did very little. We left the city later that day, so had no chance to follow up. Worse still, Holiday Inn and the Intercontinental Hotels Group did nothing for us. Forget rectifying the hundreds of dollars of theft. They refused even to take action against that hotel or even to look into it, saying that what hotels do regarding currency exchange has nothing to do with them. This was said to me on the phone. I then wrote to the company online and via mail, and have not even received the courtesy of acknowledgement. Very interesting. Personally, I will avoid all hotels that are part of IHG in the future just for this policy. But my main purpose here is to caution people against the Temple of Heaven hotel in particular, and if you do stay there, to use a legitimate bank to convert your currency, do not use the front desk at the hotel!

The outside of the Hotel was beautiful during the night; however during the day was not so plesant. I could not believe how small the rooms were and I was placed in a room with twins beds. I was with my husband not my brother. We tried to order room services and was not able to get what was on the menu or No one could understand what I asked for. I could not get clean towels because the front desk did not understand. We could not get a taxi to the Olympic Media Center for several hours because once again, one one understood what we were asking. I was very disappointed with my Hotel stay and would not recommned The temple of Heaven to anyone.