Radisson Blu Hotel Shanghai New World

the concierge was knowledgeable, and the area is convenient

nice location, staff is nice enough, you can currency at a machine or at the reception, concierge knowledgeable

Great hotel and great location, but I feel it would be helpful to the hotels reputation if they could clear the pimps away from the entrance. I was approached even before I have managed to get out of my taxi and every time I left and returned to the hotel. The hotel staff just seemed to ignore this harassment??

Stayed here last weekend with my girlfriend and it was a nightmare. Specifically requested a double room but was given a twin room on arrival. A quick word with reception got it changed. No problem there. However the room they transferred us to had a faulty air conditioner which actually heated the room up to 24.5 degrees celcius at night. Complained to managment who initially denied there was a problem. They told me to open the window if it got hot. I did this but it was so noisy with all the cars beeping (due to it being located right in the centre of Shanghai on the busiest roads) that I couldn't sleep so waited til it was cool, closed the window and finally settled. Both of us woke up in stifling heat about two hours later when the room warmed up again so again the window was opened and we slept once it had cooled again. This process of waking in heat and having to use stone age air con techniques was repeated through the night. The following day when I insisted it was too hot they brought an engineer to the room who found a fault with the airflow. We were given another room which was cooler. I was hoping to get a decent sleep on the second night but this was no to be as I had ordered room service who called and woke us up early to clarify which room we were in despite me writing the new room number clearly on the breakfast card. I couldn't get back to sleep after this and thought it really bad that when I complained again to management they didn't care. I pointed out the 100% satisfaction gurantee on the card wallet given to us at check in and said I wanted my money back. 'Oh...sorry...no you booked through an agent so it doesn't count' was what the manager told me. So where does it say that on the guarantee card you gave me? 'Sorry but it doesn't count. You can have a sandwich or a free ride to the train station in the hotel limo if you like.' A sandwich? How would that help me get a good night's sleep? She was clearly missing the point that a guarantee is a guarantee and if I'm just going to be treated like agency booking scum then please let me know at the outset. In short I was more appalled by the attitude and refusal to honour their word more than the actual stay itself. Before she hung up she assured me she would tell her senior manager that I was unhappy with her refusal to honour the guarantee and he would get back to me promptly. I knew at the time she was just fobbing me off to get rid of me and it's been five days now with still no word. I plan to report this hotel to radisson through their customer complaints process. The would-be-funniest-if-i-wasn't-so-annoyed moment: when the manager told me that as a goodwill gesture they would make sure I got the best rate on my next visit or anyone I recommended. Firstly the whole point of booking through an agent was I got a cheaper rate than radisson's best rate (I don't understand it either by the way) and secondly I would rather sleep in the park next door with the homeless than stay here again. At least it would offer value for money!

The hotel was very nice. We didn't really get a chance to use the great amenities that were in the hotel like the great pool area and restaurant/bar at the very top of the hotel. The location was perfect to everything we wanted to see and eat at.

An excellent hotel in an excellent location. We had a suite on the 27th floor and it was extremely large and clean. The hotel staff were polite and helpful. The location is very central on Nanjing Road, close to the metro, shopping and you can walk to everything. The quality of the food is very good although it can be pricey. However, we found most western restaurants in Shanghai on the pricey side. I would highly recommend this hotel and would definitely stay there again.

Good hotel in great location but the restaurant and other services costs are just far too high !!

This hotel is a great value for the location & amenities!

This hotel is in an ideal location and highly recommended. Quality and pricing of food very good. Would definitely stay here again and would recommend

Radisson Shanghai New World is located in a perfect location for walking to many sights and shopping, as well as a short taxi cab ride from other attractions. The concierge desk was very helpful with any questions we had, since English is not widely spoken outside of the tourist locations. I looked forward each morning to reading the English-language newspaper, that was on our doorknob when we woke up. There was nightly turn-down service with chocolates & slippers bedside. We ordered room-service, mainly breakfast numerous times and was never disappointed, and they were always under 30 mins to deliever to the room. The pool and spa area was very nice, although we didn't use it. The only negative I can think of is the width of the bathtub/shower. It was VERY narrow, making showers not so easy to manuever. We adjusted!