Barcelo Bavaro Palace Deluxe - All Inclusive

This resort is simply beautiful. Don't judge a book by it's cover. I upgraded to Premium. Upon arrival, it took approx. 3 hrs to get a room. The staff were too busy on their cell phones to clean the rooms on time. The food was atrocious. You're better off using the all inclusive room service. The only decent restaurant was the Mexican location and only because the manager was very involved with staff and served plates when he needed to step in. The seafood restaurant was absolutely horrible and the lobster was dirty and void of taste. The grounds and ground staff were an asset but management needs to be changed quickly or this resort will continue to lose business. It's unfortunate because the ocean view room was spectacular. Should be the best resort on the island but falls way short.

When we first got there I was a bit thrown off because there were a lot of kids and kid activities and since we were there on our honeymoon that's not exactly what I pictured, however, there was an entire adult only side to the resort that had everything including restaurants, buffets, pools, bars, and even theatre. We really had an amazing time and the staff were very friendly and willing to help you, the only problem we had was that we didn't speak much Spanish and that's what everyone spoke. Food was great and ethnic.

Were from 16 to 26 January 2012, excellent room, excellent staff, excellent food, exceeded our expectations, the hotel is great, the best restaurants are Italian, French and Spanish. There are no words to describe our wonderful experience.

Our experience was excellent, we travel quite often and this was one of the best. The service, staff, restaurants, location and view were perfect. All non motorized water sports are free, they had so much to offer. The pools were fantastic, as well as the beach. We visited the sister resorts that were included and they were all just as good. The beds are so comfortable, we are looking at buying one for home. All around great experience.

The place was terrific for the price we paid. Most of the food was top quality with access to Lobster and good steak every day. I gained 3 lbs! We purchased a run of the house room, but they were over booked and transferred us to an adjoining adults only area with a sea side room. All the service staff was friendly and hard working in every area with one exception. The Mini Golf manager, Ms Vericose was insulting with surly answers and eye-rolls. There was a lot of variety in entertainment for adults and kids. The adult area is very peaceful as are the "adults only"dining areas. All and all our best trip (of 11) to the Dominican Republic. Have recommended to friends.

I stayed at the Barcelo Bavaro Resort in Punta Cana from 12/23- 12/26. The facilities were wonderful however I was planning a stress free holiday which ended up not being the case. It started with the 3 1/2 hour check-in. I am aware of your check-in time of 3p.m. but this still did not happen. I continued to ask for help and the staff seemed to forget who I was every time and lie regarding when the room would be ready. Around 4p.m. I went to a desk personally and asked to get our room and they explained I was in the wrong line. I then backed away and the person behind me asked the same question and got their room. I was very frustrated and at this point one of your staff members came up to me and said, "You look upset, I will help you if you help me." This was the worst check-in I have ever experienced. At this point, I just wanted to go home. When I finally got a hold of costumer service they explained the manager would call our room, which never happened and they always seemed to be out or in a meeting. I then proceeded to make reservations for dinner that night and was informed that there were no openings. The reservationist also messed up my requests and signed me up for two restaurants on the same night and one night I didn't have a reservation I originally thought I booked. When I arrived in our room I realized the T.V. was not working correctly. I requested assistance everyday and did not get any help until our last night. I also requested towels and it took me asking 3 different times until I finally got them. I ordered a birthday cake to be sent to the room in the morning and it arrived at 7 at night. Poor Customer service was a huge issue for me at your resort. This hotel has the potential to be great but I would say it had 5 star facility with 3 star customer service. Unfortunately, everyone we talked to on this trip felt the same way. The relaxing holiday that I was hoping for ended up being stressful. I always felt like I was on watch thinking someone one was trying to take advantage of me. It is just sad that as much as I complained at the resort, I felt like they wanted to brush me off because I would be leaving soon.

This resort was an absolutely perfect experience for myself and my spouse. Quick 20 min trip from the airport in the cab, fast check in and friendly bell hops. Amazing rooms with fully stocked fridges and snacks all included. Don't have to go very far to get great food, a great bar, or beautiful scenery with a lounge chair in any direction. One drawback was the service at certain restaurants was sub-par where as we would get seated and not get asked what food we wanted to order for quite some time. This happened a few times and I think it was a language barrier issue as well as under staffing and different laid back culture compared to USA. Overall beautiful and amazing week at a great resort.

absolutely beautiful hotel and location. one thing that caught my attention waa that room service was not included in the all inclusive package we purchased. also finding people that speak English was rare but we still managed to communicate. some of the staff members weren't as friendly as i thought they should ne but again that maybe because of our language barrier. other than those minor things the resort was beautiful and the food delicious ( i highly recommend the Japanese). also be sure to reserve at the restaurants if you want somewhere to eat for the night. overall great place !

My boyfriend and I decided to go on vacation and visit this resort. It was beautiful the staff were friendly and it was very clean. the only down side to the resort were the restaurants. They didn't have much of a variety to serve but they were friendly. The buffets made up for the restaurants, they were excellent. The beach was beautiful and clean and so was he pool. All in all, my boyfriend and I decided that we would definitely visit the resort again.

Fantastic place Beautiful white sandy beaches Clear water Lots of activities Good food options Good entertainments