Riu Naiboa - All Inclusive

It was cheap and we got our money's worth. The worst was the food from the buffet. No variety, every night the same thing to eat. An Italian restaurant in the hotel with only two meals, chicken or salmon with no Italian taste. A Steak House restaurant to our availibility at the Riu Bambu but only 20 places allocated for clients of our hotel. After three attempts we finally got a place in this restaurant. You must arrive at 7:00 am at the entrance of the buffet to make your reservation for the dinner they say, but it is false, you have to be there at least, 20 minutes before. But the Steak House is worth.

We literally checked in, went to our room and checked out 20 mins later and went to another resort. they didnt have a reservation for us, the staff was redicuously rude, the room was 8x8 no air conditioning and smelled of mold. DO NOT GO HERE!!!!

BOOK ALL INCLUSIVE DEALS RIU HOTEL BARCELO PUERTO PLATA/BARCELO CAPELLAN JUAN DOLIO /AVIS RENT A CAR ............ALL MY TRIP IN DOMINICAN REPUBLIC SUCKS! HOTEL EMPLOYEES ARE RUDE/FOOD NOT GOOD/ CAR ENTAL WITH AVIS TERRIBLE, NEVER GIVE ME THE RIGHT RESERVE VEHICLE/ITS A MESS..GIVE ME HEADACHE

very unprofesional staff... very disappointed ... terrible place to have a vacation time

DO NOT STAY HERE! We read the previous reviews & didn't think it was too bad, thought we could handle it, that people were just complaining. We were wrong, this place is TERRIBLE. We had to leave after one night, it was horrible.

We didn't have any problem for a week. The building, territory, pool, restaurants and cafes - all was very clean. The registration (we arrived after 10pm) took about 10 minutes. All equipment of a room (a conditioner, TV set, phone etc.) worked well. Very clean beach and all around. We're happy with this trip.

In essence, I booked a rm with 2 double or 1 king. I got one twin and one full. Everything about the hotel was OLD and dilapitated. Ceiling leaks in the lobby, shops and rooms..very unsafe.The staff in the diningroom were extremely rude. Didn't think I understood spanish and was very demeaning.All entertainment both evening and day geared toward gay men...very inappropiate behavior with guests by the entertainment staff. EVERYONE SMOKED EVERYWHERE!!!Topless women allowed in the pool where many, many children were.I don't care how people choose to live their lives, but I would have liked to know this in advance and of course would not have booked to stay here with my 9 yr olds.I will NEVER stay here again. [...]

We really love this hotel. Rooms were super clean and comfortable. The entire staff was friendly and professional. Day and night shows were entertaining and the food had a little bit of everything for everyone. We really have NO complaints about this hotel. We were looking for a great price, fun environment, and a flavor of Dominican paradise. This hotel had all these and more. Just one thing: Try to get all the stuff you need before coming to Punta Cana. Stores are incredibly pricy and you can buy the same stuff (flip flops, sunglasses, deodorant) really cheap back home. Also, be open minded when it comes European beach style. Girls are very free spirit (topless) and guys too (speedos). It's kind of shocking at first, but after few days we're OK with looking so much skin everywhere!!

Great value. I loved the food and the life performances at the hotel. The pool was beautiful and huge, staff friendly and helpful. It was a walking distance from the beach and there was ability to dine at other hotels in the chain that were directly on the beach. I was dissapointed with lack of services that hotel listed as available on the website, like hairdryer in the room and by no working electricity outlet. Otherwise, great value. I will definitely come back.

This was the worst experience of my life. The front desk staff were very unprofessional and not helpful or friendly at all. When we arrived they switched us to the Taino, they did not let us know why or even ask if it were okay with us. We were given a room near the maids work area, where our view was of the curtains and towels drying on the bushes outside of our room. We were not provided with face cloths until 3 days after our initial request. On three different occassions we were moved, all of which had a mildew smell and a infestation of cockroaches. Also one day as my husband and I made our way back to our room a rat ran across our path, as we were making our way to our room. The pool was so cold that that no one really got in, it felt like the tempature was only 35 degrees. The jacuzzi had not jets and was just as cold as the pool and located in an area surronded by trees and too small. The RIU has five hotels within one resort area, but there is not one ATM machine on the property. I found this hard to beleive because they have a Casino on the premises but no where to get money. The location that you have to walk to in order to get to the ATM is in a very dangerous area, where pictures hang around the ATM machine of people who were previously assaulted in this location. The buffet food was not good and was the same day in and day out, not to mention the fact that after 10pm you could not find anything to eat and after 2am you could not get anything to drink, everything is closed after those hours. The mini bar in our room was not restocked in the 8 days we were there. I called Orbitz and incurred a $400 cell phone bill trying to either switch resorts or return home. Orbitz was not helpful with either request. This was the worst vacation of my entire life! I will never use Orbitz again and I surely will not ever stay at any of the RIU resorts and I will make sure to tell evryone I know about Orbitz and the RIU.