Riu Palace Macao All Inclusive

4 stars
Playa Arena Gorda 1, Punta Cana,
Hotel Overview
Reviewer score
3.8
out of 5
40 reviews
Wonderful Time

We had a wonderful time. The service was great. Always a smile, hello or High 5 from all the staff.... See full review

  • Stacy88
  • 19 Apr 2012
visited over easter 2012

This was my second time at Riu Place Macao...the facilities and staff are great, they want you to... See full review

  • Sully500
  • 11 Apr 2012
This superb Colonial-style hotel is located in Punta Cana, on the white sand beach of Arena Gorda, a paradise of palm trees and turquoise waters. This exclusive property will offer you the ultimate in elegance, service and activities. The alluring Riu Palace Macao is situated on a 16-mile-long white sandy beach surrounded by lush gardens and tropical vegetation. With 356 deluxe guestrooms, including the sought-after Jacuzzi suites, this hotel boasts a unique atmosphere of romantic yet non-pretentious elegance. Outstanding luxury and comfort can be found in every corner. Indulge yourself with superior all-inclusive dining and entertainment options. or simply explore the vast array of services, activities and pleasures all throughout the Riu Resort.Guest have 90 minutes a day of Free WiFi-connection in the lobby, the property also has WiFi throughout the whole hotel, at an additional charge. Enjoy casino gaming, water sports, and exchange privileges within the resort. Nightly entertainment includes live music, theme shows, and the Pacha nightclub. Relax on the beach in a sun lounger, and enjoy this Dominican Republic getaway. Minimum Age: At least one person of 21 years old in every room. The Hotel reserves the right of admission and therefore we may not allow any room in which all guests are younger than 21 years. This situation can have serious consequences and should be avoided at any cost. ***NO STUDENT GROUPS UNDER 21 YEARS OR 'SPRING BREAKERS' ARE ACCPETED ALL YEARR ROUND*** Maximum Occupancy: In all RIU hotels and room categories (unless specified otherwise) the maximum occupancies are 3 bodies in room, either 3 Adults OR 2 Adults. Four adults are NOT permitted. All bodies in room will fit on existing bedding, any special request remains upon availability. Third adult will sleep in existing bedding. Honeymooners: Will receive a surprise gift in their room upon arrival. Certificate of Marriage will be required upon arrival. Special requests : Any special request such a extra beds, rollaways, room next door, remains upon availability of the hotel . Guests will be informed at check in.

Riu Palace Macao All Inclusive Rooms

Suite
Features: Living room area, Air-conditioned, one king size bed, ceiling fan, satellite TV, phone, mini bar & liquor dispenser (restockable), in room safe, bathroom with shower, bidet and hairdryer, balcony or terrace. New Italian bathroom amenities "Lavarino Cosso". Coffe maker as of November 2009.
Double Room
Air-conditioned, two double beds, ceiling fan, satellite TV, phone, mini bar & liquor dispenser (restockable), clock/alarm radio, in room safe, bathroom with shower, bidet and hair dryer, balcony or terrace. New Italian amenities "Lavarino Cosso". Coffe maker as of November 2009.
Jacuzzi Suite
Features: Living room area, as well as a balcony or terrace with jacuzzi. Air-conditioned, one king size bed, ceiling fan, satelite TV, phone, mini bar & liquor dispenser (restockable), clock/alarm radio, in room safe, bathroom with shower, bidet and hair dryer, balcony or terrace. New Italian bathroom amenities "Lavarino Cosso". Coffe maker as of November 2009.
Superior
Air-conditioned, 2 double beds, ceiling fan, satellite TV, clock/ alarm radio, phone, mini bar & liquor dispenser (restockable), in room safe, bathroom with shower, bidet and hair dryer, balcony or terrace. New Italian bathroom amenities "Lavarino Cosso". Coffe maker as of November 2009.

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Reviewer score 3.3 out of 5

Hotel Map

Area served
Punta Cana, Dominican Republic
Nearby airports
Punta Cana Airport - (PUJ)
Area description
Located at 50 km distance from the City of Higey.

Amenities

  • 24 Hour Room Service
  • Bar/Lounge
  • Barber/Beauty Shop
  • Casino
  • Fitness Center or Spa
  • Fitness Room
  • Free Parking
  • Gift Shop
  • High Speed Internet
  • Internet Access
  • Night Club
  • Pool
  • Restaurant
  • Room Service
  • Solarium
  • Spa Services
  • Wireless Internet

Dining

La Boheme
Lounge bar.
Cubano
Piano bar.
La Sirena
Pool Bar.
International
Lunch & Snacks.
La Pizzeria
Located at the Caribbean street, serving Italian & Snacks.
Chiringuito
Beach Bar.
Caribe Grill Steakhouse
Restaurant la Carte for dinner.
Japanese Restaurant
Try this restaurants only for dinner. Reservations required.
El Patio
Main restaurants offering buffet style dinning and on the spot cooking stations. Theme dinners served three times a week.
Kristal
Restaurant la Carte for dinner.

Meeting facilities

Meeting Info
Conference room, 1506 ft2 / 140 m2, capacity 80 pax.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by ebookers

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Guest Reviews (40)

Ratings and reviews for Riu Palace Macao All Inclusive

Overall score

3.8 / 5
40 out of 40
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
3.8
Location:
4.5
Value:
4

77% would recommend to a friend.

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Review this hotel
Review of Riu Palace Macao All Inclusive

Reviewer score

4
Stacy88
Green Bay, Wi
19 Apr 2012

Wonderful Time

We had a wonderful time. The service was great. Always a smile, hello or High 5 from all the staff. The food was good . There is some repetition on the buffet, but if you change up what you eat, there are plenty of items so you can have something different every night. Service in the main buffet restaurant was fabulous, we had the same waiter every night. He knew what we liked to drink after the first night and had it ready for us, as soon as we walked in. We were with a group of 4 adults and 4 teenagers. The entertainment people did a great job including our teenagers in activities. They enjoyed themselves. The beaches are awesome, we loved walking the what seemed to be an endless beach. Our rooms was clean and the front desk got us everything we asked of them. My only complaint would be that we were there the last week before renovations and two days before we left they started emptying out the place and closing a few of the restaurants, which I felt was a bit unfare to us, I would have hoped they would have waited until the hotel was empty. We didn't let that get in the way of the good time we were having in a beautiful location. We all said that we would return to this hotel again. I liked the size of the resort you didn't have to walk far to get from your room to the pool to the beach and could easily walk back to the room to get something if you needed it.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Review of Riu Palace Macao All Inclusive

Reviewer score

4
Sully500
NH
11 Apr 2012

visited over easter 2012

This was my second time at Riu Place Macao...the facilities and staff are great, they want you to come back and do everything possible to make that happen..this summer the facility is being renovated it is currently a little dated...reno's to include a larger pool which will make the prop even more attactive.Good Value

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Riu Palace Macao All Inclusive

Reviewer score

4
Mayberry
Kings Park, New York
13 Feb 2012

Always a great stay

This was our 6th visit to Riu Palace Macao. Always happy with our vacation but this resort is "tired" looking. They finally installed flat screen TV's for starters and this spring they are closing for renova- tions which are much needed. It was evident that the staff was not as experienced as in the past. I believe that when they opened the new Riu Bavaro next door much of the Macao's experienced waiters, cleaners, etc were sent there. This was evident. I will return to this resort next year to see the renovations first hand.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
5
Value:
4
Review of Riu Palace Macao All Inclusive

Reviewer score

5
JoeTheTraveller
Boston, MA, USA
2 Jan 2012

Nice vacation spot

Nice clean beaches, warm water. Windy but wind is warm and did not bother us. Quality of service is good. Front desk people could have more training.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Review of Riu Palace Macao All Inclusive

Reviewer score

4
adka
New York, NY, USA
31 Oct 2011

great prewinter escape

very friendly staff,very relaxing atmosphere,can walk miles on the beach or stay at the swimming pool. food is excelent and Kristal restaurant on the beach offers great menu and beatiful ocean view. small katamarans are great fan to learn sailing. will return next year.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Riu Palace Macao All Inclusive

Reviewer score

4
Jerry R.
Los Angeles, CA, USA
13 Sep 2011

Punta Canta Vacae

Overall, the hotel & staff were great. The only exception is the A/C did not work properly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
4
Sightseeing tip: Short drive from hotel

Try the doom buggie tour/excursion. Great experience!

Review of Riu Palace Macao All Inclusive

Reviewer score

3
Brainchick
Sellersburg, IN
7 Aug 2011

Great location with fair service

Beautiful grounds & room, room service quick but limited menu, refrigerator in room re--stocked only once during week stay. Buffet food was decent and servers attentive. Bar service at pool looked adequate but none on beach (although the bar was close by). Air conditioning in room was broken and never got fixed despite 3 requests. [...]coco tours buggy excursion was fabulous. parasailing avail at extra charge. Linens refreshed twice daily.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
3
Review of Riu Palace Macao All Inclusive

Reviewer score

4
Nice vacation
Houston, Texas
28 Jul 2011

Riu Palace Macao All Inclusive

The hotel was old, renovated, but kept clean.The beach was very beautiful, although it needed cleaning from sea weeds more often than once in the morning, as the hotel did. The hotel employees were very helpful and nice.Hotel room services were very slow and most of the room cleaning crew could not understand English.The nightly entertainment was very good on certain nights. I would say at least 3 out of the 8 nights or (.375 of the nights) we spent there were very good. The remaining shows were OK, but below average.Scuba diving was very bad, the crew was not helpful, they did not advise us that the seas were very rough. The waves were more than 8 feet high and the boat operator was not cooperative in getting us out of the water, afraid that we may .... from seas sickness in his boat making him having to clean it after us, do he kept us waiting in the water an additional 8 or more minutes before extending the ladder for us to get on board.The dive masters (2 of them) went down before the divers instead of waiting to make sure every one went down first and was OK before them diving in. I wasted at least 10 minutes out the 40 minutes total dive looking for my dive partner, until I realized that she did not make it down for some reason .... When I got back to the boat I was told that she got seas sick & requested to be transferred back to shore.The non-motorized water activity was very well organized and well done. As well as the motorized activity such as para sailing etc... I believe they were operated privately.The hotel food/drinks were very good, but they only have 4 restaurants contrary to what they proclaim on their web site [...] Over all it was a nice 8 day vacation, just like everything else, you get back what you put into it. Lower your expectation & you will not be disappointed.I hope this helps someone.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Riu Palace Macao All Inclusive

Reviewer score

4
beach lover
tampa fl
22 Jul 2011

great place to relax

everything was perfect except the matress on the bed, they are very hard.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Riu Palace Macao All Inclusive

Reviewer score

3
Alex
Miami, Fl
29 May 2011

Riu Macao

We were just looking to relax and get away from work, so we didn't do much else than stay at the hotel and sign up for a few trips. We never got to eat at any of the restaurants as you have to make your recervation from 7:00 to 10:00am every morning and most of the time they are already booked if you don't go very early. Needless to say we never made it! We ate at the regular buffet place instead. In the afternoons, we hanged by the pool and the beach. A big draw back was that pool closed at 7:00pm and most of the times by 6:00-6:30pm. Also, no music and/or very little entertainment. We ate dinner at the buffet place. Great service and great people there. We went to the show at 10:00am. I felt the shows were a bit too short, but nice when the entertainment team weren't the ones doing it. If you only speak English, you might have trouble understanding what they say. Some of the trips/experiences we did were parasailing, buggy rides and zip lining. Parasailing was a great experience. Customer service was bad, the guys kept arguing about someone else taking one of their customers. We had to remind them three times to speed up because our friends were falling into the water, they were too focused on the argument that forgot they had people in the air. Zip lining was great, I would encourage everyone to do it. Awesome all around. Buggy ride was a disappointment, we changed vehicles three times because they kept breaking down. The person leading it wasn't too friendly and was rushing everyone because he needed to go to his other job. In short, if you are looking to relax and not do much, this is a nice hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
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