Riu Palace Macao All Inclusive

Nice clean beaches, warm water. Windy but wind is warm and did not bother us. Quality of service is good. Front desk people could have more training.

very friendly staff,very relaxing atmosphere,can walk miles on the beach or stay at the swimming pool. food is excelent and Kristal restaurant on the beach offers great menu and beatiful ocean view. small katamarans are great fan to learn sailing. will return next year.

Overall, the hotel & staff were great. The only exception is the A/C did not work properly.

Beautiful grounds & room, room service quick but limited menu, refrigerator in room re--stocked only once during week stay. Buffet food was decent and servers attentive. Bar service at pool looked adequate but none on beach (although the bar was close by). Air conditioning in room was broken and never got fixed despite 3 requests. [...]coco tours buggy excursion was fabulous. parasailing avail at extra charge. Linens refreshed twice daily.

The hotel was old, renovated, but kept clean.The beach was very beautiful, although it needed cleaning from sea weeds more often than once in the morning, as the hotel did. The hotel employees were very helpful and nice.Hotel room services were very slow and most of the room cleaning crew could not understand English.The nightly entertainment was very good on certain nights. I would say at least 3 out of the 8 nights or (.375 of the nights) we spent there were very good. The remaining shows were OK, but below average.Scuba diving was very bad, the crew was not helpful, they did not advise us that the seas were very rough. The waves were more than 8 feet high and the boat operator was not cooperative in getting us out of the water, afraid that we may .... from seas sickness in his boat making him having to clean it after us, do he kept us waiting in the water an additional 8 or more minutes before extending the ladder for us to get on board.The dive masters (2 of them) went down before the divers instead of waiting to make sure every one went down first and was OK before them diving in. I wasted at least 10 minutes out the 40 minutes total dive looking for my dive partner, until I realized that she did not make it down for some reason .... When I got back to the boat I was told that she got seas sick & requested to be transferred back to shore.The non-motorized water activity was very well organized and well done. As well as the motorized activity such as para sailing etc... I believe they were operated privately.The hotel food/drinks were very good, but they only have 4 restaurants contrary to what they proclaim on their web site [...] Over all it was a nice 8 day vacation, just like everything else, you get back what you put into it. Lower your expectation & you will not be disappointed.I hope this helps someone.

everything was perfect except the matress on the bed, they are very hard.

We were just looking to relax and get away from work, so we didn't do much else than stay at the hotel and sign up for a few trips. We never got to eat at any of the restaurants as you have to make your recervation from 7:00 to 10:00am every morning and most of the time they are already booked if you don't go very early. Needless to say we never made it! We ate at the regular buffet place instead. In the afternoons, we hanged by the pool and the beach. A big draw back was that pool closed at 7:00pm and most of the times by 6:00-6:30pm. Also, no music and/or very little entertainment. We ate dinner at the buffet place. Great service and great people there. We went to the show at 10:00am. I felt the shows were a bit too short, but nice when the entertainment team weren't the ones doing it. If you only speak English, you might have trouble understanding what they say. Some of the trips/experiences we did were parasailing, buggy rides and zip lining. Parasailing was a great experience. Customer service was bad, the guys kept arguing about someone else taking one of their customers. We had to remind them three times to speed up because our friends were falling into the water, they were too focused on the argument that forgot they had people in the air. Zip lining was great, I would encourage everyone to do it. Awesome all around. Buggy ride was a disappointment, we changed vehicles three times because they kept breaking down. The person leading it wasn't too friendly and was rushing everyone because he needed to go to his other job. In short, if you are looking to relax and not do much, this is a nice hotel.

The hotel was overbooked so we were moved next door to the Bamboo,which has recently been remodeled. After 3 days we requested to move back. Having stayed at the Macao Palace previously, we new what we were missing. They upgraded our room selection to a suite and provided us with a 3 day voucher for next year. We then proceeded to have a wonderful time. The food was just fine with a different theme every night. We went on a snorkeling excursion for 1/2 day which included snorkeling, swimming with sharks and rays, lunch, and a 15 minute massage. This was only about 20 minutes from the resort. There is a beautiful 20 miles of beach to walk along. I will be going back next year for the 8th time. This little piece of paradise helps ward off winter.

very well trained staff, very friendly will go back again someday, great ocean location

Since there was a lot of rain - it would have helped if one did not have to trampse all over the place- outdoors- to get to various venues of the hotel. It was a very quiet resort -and that's fine if that is what you are looking for - the Riu Bambu has more going on - but if it's raining-not easy to get to. Not close to much shopping or cultural places, which we would have enjoyed. But - the food was fabulous and the staff wonderful Some language barrier - if you don't speak Spanish - you should learn some. My husband was at a distinct disadvantage and consequently glued to me for the duration. It is clean, well run place with excellent staff and very good food -both at the buffet and specialty restaurants. The beach is beautiful and large with plenty of seating and the pool is very nice as well. Overall, a good value.