Waldorf Suite Hotels Florence

The hotel and the staff were very nice. I accidently booked for one more day than I needed. I was arriving on the 30th and not the 29th.[...]

nice spacious modern room, best hotel room on our trip to europe, wish we stayed longer than 1 night

Surprise to us, we booked a triple room, but got a suite with a simple cooking facility. It is the cheapest hotel we booked with our 3 weeks holiday, over 8 hotels, but so far it's the best one we liked out of 6 hotels we have stayed.

Just beside the train station! Our room at front the street but we can't hear much nioce because the double galze windows helped. Included breakfast was very good. The hotel sell the tickets for city open tour bus and Outlets bus tour was very good. Anywhere I will be back to this hotel again!

Large room with separate living space and kitchenette (no kitchen utensiles, dish cloths or teatowels but charge a fee for kitchen cleaning). Was on second floor and had loud noises for most of the night from higher floors (sounded like construction work - hammers etc). Some staff didn't fully understand english. Free wi-fi internet.

The hotel is in a good location and easy to access by shuttle bus from the airport for 5 Euro. The room was large and clean and the breakfast was good. However I would not recommend this hotel as despite handing them the hotelclub voucher on checking in and confirming that there were no outstanding charges at checkout, I returned to Australia to find that the hotel has charged my credit card again for the room and which is proving difficult to resolve.

Room size and facilities are superb. Location is great too. parking solution was very good.

Overall I would say this hotel was lovely and roomy. Beds were comfortable which was really needed after a long hot day of sightseeing. The place was hard to find at first but otherwise centrally located. There was a small kitchenette in the suite but they seemed not to want to clean the dishes (or supply washing liquid or cutlery until I asked for it). Overall they were helpful but did not have any Breakfast or restaurant.

When I arrived at the hotel I was told that they didn't have a reservation for me. I flew in late and was to meet with my daughter who had flew in earlier that day. When I asked them to check and make sure that my daughter had not already checked in they assured me that she had not. Note that this reservation was made and paid for three months in advanced. I was left distressed for hours as they tried to put me up in another of their properties not knowing where my daughter was.I had to call an [...] representative to verify that the reservation had been made. It turned out that my daughter had checked in earlier that day but had asked to change rooms because of the smoke smell in the first room.Other then the initial mixup in reservation I did enjoy my stay at the B&H Hotel. It was an excellent location for our plans to take the train to Venice, Milan, Bologna and Pisa. We would only have to walk across the street after returning from the train to our hotel. Also it wasn't far to walk to most of the major Florence attractions and it was easy to catch the Tour Buses close to the train station.The hotel is attractive and comfortable and I would stay there again the next time I go to Florence.

This is my 1st trip to Florence. The hotel is at fantastic location, right next to the Firenze SM station. However, the map to the hotel is not quite well drawn. We walked in the wrong direction with all our lugguge but after asking a few people, including the local police, we found the hotel. The entrance is among a row of shops so its not too obvious. Otherwise, the hotel location is excellent, the room is great and the heating system is superb which is very important during winter!