Hotel Danieli, Venice

The Danieli is a beautiful place but the lobby - spectacular as it is - is a little tired. Time to redecorate! Our room was in the recently renovated annex which was excellent, but the service was not up to par for a 5 star property. The concierges were a little lazy and more intent on finishing their personal conversations than assisting guests queuing up at their desk. The rooftop restaurant is fantastic with the best view in Venice. Location is convenient but guests walk out of the deluxe calm of the lobby onto a mob of people, water taxis, vaporetto ticket booths and street vendors which isn't my idea of a 5 star experience. Next time I am going to try the Bauer Il Palazzo.

Location fabulous, hotel lobby out of this world but in terms of positives that’s about it. This was my 5th visit to Venice and my 4th hotel. I and my sister took my mum for her 70th birthday; we booked a room for 3. On arrival we discovered that the 3rd bed was a Zbed placed at the foot of a king sized bed. When I very quietly (not wanting to embarrass my mum) explained that my mum of 70 might have difficulties squeezing round the bed, the desk clerk was uninterested and dismissive. After being sat in the lobby for an hour, for no discernable reason, I was eventually offered an alternative room up a spiral stair case that I can only describe as staff quarters; dirty, mould on shower and smelt of damp. After refusing the room and asking to speak to the manager, I was left waiting again and had to remind the staff that I was waiting. When the manager eventually came to the desk she made it very clear that she was busy and that my complaint was an inconvenience. I asked about the cost of an upgrade and was I believe taken the proverbial out of when I was offered an upgrade at the "special discount rate" of £3000 per night. I therefore opted to stay in the original room. It took three days to get 3 bathrobes, 1 per day. At turndown chocolates left on pillow for only 2 of us. The staff were the most rude and unhelpful I have encountered in any hotel. On leaving the hotel they did not even answer to polite good mornings etc. On booking; and one of my reasons for choosing this hotel, the facilities included use of a partner hotels pool on the Lido, and hotel transport to the Lido. However, when I asked about this I was abruptly informed that they had sold this hotel 5 years ago, but if I wanted I could get a water taxi myself and ask the hotel for a bed at a cost of 120 euro per bed, but it would be up to the hotel when we got there. Overall, the location and lobby in no way compensate for the very poor service, rude staff, and unhelpful and derogatory attitude and conduct of the manager. I really do wonder how it stays in business.

Just heavenly. The traditional first class hotel that is difficult to find now a days

We enjoyed a lot of things at the Hotel Danielli - the fact that we didn't have to carry luggage through Venice was a big plus - the water taxi dropped us off right at a side waterfront door, the fresh flowers everywhere, air conditioning, very helpful conscierges, free Wifi in the lobby only a very central location, and maid service 3 times a day. We wished there had been a gym and the restaurant was pretty expensive for what you got. Overall, a nice place to stay.

Arrived 11:45AM, told room vacant but needed to be made-up; a process that took +3 hours. Check-in and check-out ridiculously slow and bureaucratic. Wait for a water taxi was 45 minutes. Lobby bar overpriced and service was very slow. Staff, other than front desk and lobby bar, very attentive and most helpful. Room was outstanding in terms of comfort, location, and view.

Great staff who couldnt do enough for us. Clean room

The Danieli was a real disappointment. The hotel itself is a fascinating building, which is located virtually next door to St Marcs's Sq, so location is great. However.... our room overlooked the lagoon (lovely), but also looked out onto the main thoroughfare. If we shut our window shutters our room was like an oven, if we opened them it was like sleeping in the middle of Piccadilly Circus! We didn't sleep for three nights, and on day three were treated to the sound (at 3am) of scaffolding being constructed outside our window! The Terrace Restaurant was expensive and the food very average. Both our main courses were overcooked and cold. The overall cost was absolutely extortionate for what was a very average stay. Staff were OK but a bit off hand. Our advice - don't bother, there are far better hotels to enjoy.

Great experience

This Hotel surpases all expectations in service, beauty, food and english language. You will love it. Ask for a room with a canal view, or a suite. You will not be dissapointed.

Hotel great, but very expensive. Tea, coffee in room service 8 Euro, breakfast 32 euro each. With exchange rate at moment this becomes very expensive