Istana Hotel Kuala Lumpur
Hotel Overview
Good location, nice hostesses, bit old
traditional hotel, very well located, with view to Petronas and KL tower. kind of old however...
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-
Lidu
- 27 Mar 2012
V convenient spot for shopping.
V convenient spot for shopping. Rooms are big and bright and service and response very prompt. Had...
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-
Anonymous
- 23 Aug 2011
Location
The hotel is within the Golden Triangle of Kuala Lumpur, where the major offices, shopping centers and entertainment area are found.
Rooms
At Hotel Istana,you have a choice of accommodation to suit your style and requirements.
Restaurant
Istana Hotel Kuala Lumpur Rooms
- Deluxe Room
- Tastefully decorated with warm earthy colours and decorated with traditional fabric accessories. Ideal for corporate and leisure travellers. Choice of king-sized or twin beds. Room equipped with internet access and minibar.
- Club Room
- Located on 19th, 20th & 21st Floors. Each bedroom-suite includes a spacious lounge ideal for relaxing, entertaining or even business meetings. All suites offer exceptional views of KL skyline. Choice of king-sized or twin beds. Room equipped with internet access and minibar.
- Club Suite
- Designed exclusively for corporate or leisure travellers who value the comfort of extra space. Fitted with a private lounge-within-a-suite ideal for private entertainment or as a spacious work-area for corporate travellers. Includes exclusive access to all the privileges and amenities of the Club Lounge located on the 20th floor. Choice of king-sized or twin beds. Room equipped with internet access and minibar.
Hotel Map
- Area served
- Kuala Lumpur.
- Nearby airports
- Kuala Lumpur International Airport.
- Area description
- Experience the world-class service and facilities that blends with warm Malaysian Hospitality at Hotel Istana. An established five star hotel with 505 tastefully decorated rooms nestled in the heart of Kuala Lumpur City Centre. Excellent location, 5 minutes to Pavillion Shopping Mall and Bukit Bintang and walking distance Petronas Twin Tower and the KL Tower. Transportation is very convenient with KL Monorail Station in front of the Hotel.
Amenities
- 24 Hour Room Service
- Babysitting/Child Services
- Bar/Lounge
- Business Center
- Concierge
- Conference Facilities
- Currency Exchange
- Doctor on Call
- Elevators
- Fitness Center or Spa
- Fitness Room
- Free Parking
- Health Club
- High Speed Internet
- Internet Access
- Meeting/Banquet Facilities
- Night Club
- No Smoking Rooms/Facilities
- Outdoor Pool
- Parking
- Pool
- Restaurant
- Room Service
- Safe Deposit Box
- Spa Services
- Tour Desk
- Wireless Internet
Hotel Policies
- Check-in:
- 1300
- Check-out:
- 1100
Terms and conditions
Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by ebookers
Guest Reviews (58)
Ratings and reviews for Istana Hotel Kuala Lumpur
- All travelers (58) 4.7 / 5
- Business (4) 4.3 / 5
- Couples (5) 4 / 5
- Amenities:
- 4.3
- Room cleanliness:
- 4.3
- Hotel staff:
- 4.5
- Room comfort:
- 3.9
- Location:
- 4.7
- Value:
- 4.3
97%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Lidu
Good location, nice hostesses, bit old
traditional hotel, very well located, with view to Petronas and KL tower. kind of old however comfortable. the staff was helpful to the extent they could understand english.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Reviewer score
Would not recommend
Expected a bit more, but overall pretty happy
We stayed at Istana during our honeymoon, the staff was incredibly friendly and the lobby was beautiful. After seeing the lobby, which really is breathtaking, I expected the rooms to be in mint condition. I found the rooms a bit run down, the bathroom had mold in the grout and the a built in wall hair dryer from the 60's, which was stained and very tired. The bed was incredibly hard. The location was great, there was a metro station in walking distance and most of the KL sites. The restaurant in the hotel was unbelievable! The room itself was unmemorable and nothing special.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 2
- Hotel staff:
- 5
- Room comfort:
- 3
- Location:
- 4
- Value:
- 3
Reviewer score
Would recommend
Anonymous
V convenient spot for shopping.
V convenient spot for shopping. Rooms are big and bright and service and response very prompt. Had to call for help to open the safe and the staff was at my door within 5 min. Same when I had a small problem with the kettle. Helpful and smiley frontline staff. Happy++
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Tsui
They allowed us to check in early
They allowed us to check in early at 11.30 am and the room was fabulous. Overslept, nearly missed breakfast but the waiters and waitresses kindly helped us gather pastries and yoghurts and served us all the while they were trying to clean up for lunch. Another couple was later than us. They were still served. Definitely the best service one could ask for! Thanks a million!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- No rating
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
malcolm
fantastic. the name says it all.
fantastic. the name says it all. it's a palace great service & food. my fridge had a problem & it was replaced in 10 mins. MALCOLM QLD AUSTRALIA
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
yeo
The receptionist gave me a free
The receptionist gave me a free upgrade to clubroom when my deluxe room was not yet ready upon my arrival at 2 pm. The hotel service was very warming and the room was clean, comfortable and the breakfast was fabulous!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- No rating
- Location:
- 4
- Value:
- 5
Reviewer score
Would recommend
Anonymous
Had a wonderful stay here. We
Had a wonderful stay here. We decided to upgrade to club level for $A53 a night which gave us full breakfast, afternoon tes (which we didn't need) and a coctail in the club lounge. This turned out to be 2 hrs of all the drink you could drink plus wonderful food (no need to go out and eat) and fantastic staff. Well worth it
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
JP
After complaining a great hotel
Upon arrival a very old room was provided. Dirty floor, dirty shower and ....blood on the bedclothes. Disgusting. After complaining we were provided with another clean room, but only the next day.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 1
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Shopping tip:
Short walk from hotel
Just go for it
Reviewer score
Would recommend
Naomi
We booked at Istana because of
We booked at Istana because of the location and also because there was a 25% discount offer. It proved to be a great choice, ideal location, quiet, wonderful food at the hotel restaurant. We had asked to check in early and because the hotel was very full, they upgraded us to a club room, a suite, and we gained entry on arrival at 7.15 in the morning. The personal service we received was the highest ever.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
LAWRENCE
Great Hotel and good location.
Great Hotel and good location. The staff and roamng Ambassadors are just fantastic. Well equipped Gym. will stay again when and if in KL.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- No rating
- Location:
- 5
- Value:
- 4
- * includes taxes
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