Camino Real Acapulco Diamante

Very pleasant, will go back. the staff was very nice and friendly. Good food at the restaurants.

We have stayed at this hotel before and had just as nice an experience. The view is quite spectacular and the ambience is very calming.. The lower level swimming pool (below the waterfall) is really special...

We enjoyed little beach, very safe for kids. Happy hour was good (mexican beers and tequilas); kids free at breakfast was a good deal! Hotel location is far from downtown Acapulco and Diamante and very prived, 2kms driven from principal way. many stairs, so watch kids and ederly persons. Hotel prohibited you came with your own meal or groceries, even drinks. Parking is 6 dollar everyday! Should be included. Overall good place.

I suggest to make refurbushments to the entire building, try to change the furniture and set up a bar aside of the lobby BUT specially to renew the lobby because is the first impresion for the guest... the rest come by itself! The best and wondefull thing there is they have a PRIVATE BEACH :) and is not crowded very peacefull... That I loved

The Good... The Hotel has a great location inside an exclusive place of Acapulco. So if you are looking for privacy and a good place to spend time in family, this is the best choice. The Bad... It takes something like an hour to be attended in the pool area. The Bar is located at the bottom of the hotel so the attenders needs to go there each time that you order something. The Ugly... The service is not the best. I mean, it is supposed that this is a 5 star hotel. The services seems to be as if you were at a 2 star hotel.

We stayed for a two night stay ending our our first stay in Acapulco. Having only two nights here we didn't want to leave the hotel.On the beach there are jet skis ,kayaksand banana boats to rent.The first week we stayed at our timeshare we always know what to expect,very nice! But I needed to find a place to meet up with our flight.So read the reviews on "The Camino Real Diamante".We arrived a bit early and they checked us right in, the room was lovely but a large palm blocked our view.I requested a different room. They put us right into another room with a fabulous view! Comfy beds and friendly staff. Very accomodating!The food is a very pleasant experience, from the pool bar,the main level and the Medditerrainean resturant( fabulous dinner)! The drinks are very tasty and fairly priced. We will suggest to our friends and family. We will go back again. From the food to the rooms to the staff . Just one thing to keep in mind the hotel next door has a party dock that plays some loud music Saturday night. But otherwise.

Check in was smooth and pleasant. Room comfortable with extended LR area and balcony with sea view. Air conditioning was noisy and water just lukewarm for most of the stay (ok it was so hot outside we did not feel it to be a bother). Pools and beach very pleasant, quiet bay was very nice to swim in for my 8 year old son. Poolside service was very good. Restaurant Las Velas was just okay, very slow service. If you are looking to be away from the crowded Acapulco Bay/downtown scene this is the place for you. However you will need a car/taxi to get anywhere.

The drive from the scenic highway down to the hotel is really breathtaking. Its the kind of exotic location and ambiance one imagines when picturing Acapulco, without the hustle and bustle of a big Latin American city. Most staff actively greeted me as I walked through the pool areas, beach and gardens. Food seemed reasonably priced in the International Restaurant one floor above the Lobby Bar. I thought the soft drinks were a little steep at $3.50 for a can of mineral water. The room (723) was bright with a spacious balcony overlooking the bay. Some of the furnishings seemed a little worse for the wear as did some fittings in the bathroom. Some of the public areas needed a touch up with chipped steps and paint scuffs. The Spa has a steam room but you must make an appointment and can only use it for 20 minutes? Couple of annoying bathroom details: the tub-shower combination has a shower curtain which billowed far into the tub area when I showered. The rod would be better placed outside of the glass panes which enclose the corners of the tub. Another annoying detail: above the handsink in the bath is a sign which informs guests that water and ice are purified water, leading one to think the water is safe to drink. Not the case. The front desk told me the water is not safe to drink. I did get the sense that although the hotel accepted my half price reservation through a popular website, they wanted to make money. They also demanded my "coupon" when I checked in and were not going to honor my rate unless I produced it. Luckily I had saved the email and was able to print it out. There was a bit of a nickle and dime "gotcha" approach... charging for everything from internet (about $15/day,) parking ($5/day,) and bottled water on the vanity ($2.50/sm bottle.) Still, the small private beach, the waves washing over the giant rocks, the countless terraces and landscaped areas made for a lovely setting for relaxing. Room Service for breakfast was good, hot and fast (less than 20 minutes at rush hour.) Lourdes in the restaurant is a gem, she chatted amiably with me on a variety of subjects and seemed knowledgable as well as refined. Had a problem with the front desk as I left. The clerk refused to give me a copy of the bill because I booked through a website. I never heard of such a thing, but he was adamant. Later, I offered to sign my incidentals charge sheet but he said it wasn't necessary and let me leave. As I was driving away the doorman stopped my car in the middle of the road and the clerk came out to have me sign the credit card voucher. I asked him why he didn't have me sign it when I offered to sign the other sheet. All he said was "credit card slips must be signed." It was embarassing and the experience left a bad taste in my mouth after such a pleasant stay. All in all this is not a new property but the location and water features are simply fantastic and most of the staff seem to be genuinely warm and helpful.

Rest and enjoy the view,the sun, the food, it was a very pleasant staying, the surroundings had the rest to to enjoy the nightlife it was a fantastic vacation

Hotel was beautiful and clean great price, however it is very far from entertainment district and tourist attractions. Great for restind and taking the family.. Food and drinks and mini bar extremly over priced. Restaurants in hotel a bit pricy for available choices.