Hotels in Cancun Shopping, Entertainment, Cancun

Now keeping in mind this hotel just opened up on week prior to us checking it I thought it ran fairly well. The staff was eager to please rooms were kept very clean and well stocked with towels, shampoo, alcohol, and had AMAZING view of the ocean. Moving onto the food I was a little upset you had to wait 2 days to book one of the nicer restaurants, then had to get up at 8:00 to stand in line in the lobby for 20 minutes to book one everyday. The finer dining was really a treat I recommend the headche to go to at leat two of them. The buffets were good, breakfast did get a little borning, and the cheese/dairy is not like it is here in the USA. IF you are loooking to be near the nightlife dont stay here you are a good $20 taxi ride away from all the fun like COCO Bongos, stay at the RIU Cancun or Las Americancas. I hope in the future they get more activites for guest to do if it rains your bored to death here! Also hope they improve music at the pools during the daytime, and the shows at night are a little old fashioned....this place really could use a nightclub or a DJ at night to dance to.

I personally like the hotel a lot and the hospitality was great.

This resort is the most fun for the money! Food is good and has 4 restaurants plus 1 buffet to choose from. Activities all afternoon at the pool and evening activities as well. The night club Patty O'S, stays open "til 5 A.M.! There are lots of beds on the beach if you just want to chill after dinner and watch the moon and lights. Things can get pretty crazy at the pool in the afternoon! Every one is topless and most even get bottomless! You can do what you want and no one pressures you to do anything that you don't want to. We had a wonderful time!

Although this hotel advertises to couples and singles, there were mostly couples there. The buffets were average, but the a la carte restaurants were great! The beach is okay, as there is a fair amount of seaweed in the water, but there was plenty of other fun to be had, especially at the sexy pool. We have stayed at nicer resorts with more amenities, but the party atmosphere was unparalleled. Do NOT go here unless you are open minded, as there are all types of interesting guests.

The staff was excellent and freindly. The hotel gives more of a quaint type atmosphere which was very nice. The buffet was fine but not as nice as the other three hotels I stayed at prior to this trip. The Italian and Oriental restaurants were very nice. The onsite gym should be included in the "All-inclusive" price. The rooms are well kept and very clean. Overall, a very nice, relaxing getaway. I also sent my son on his honeymoon here in May 2012.

The hotel was very clean and the food was very good. The resort did not have enough lounge chairs around the pool or on the beach. I had to be up before 7 AM to reserve chairs. There was a charge for internet but the safe in the room was free. We would go back again.

Overall it's a nice hotel. It has two pools and a really nice beach. The rooms are very nice and the one I stayed in had its own small balcony. It is mainly visited by older couples and doesn't have a fun atmosphere. Also the food seemed pretty expensive (breakfast buffet was $15 per person and was said to be cheap).

Just returned from a week at Royal Islander. Accommodations were great--functional, not opulent. We stayed in a one bedroom suite which included a full kitchen and made a number of meals there. They have lots of activities and dining options on premises at the Royal Islander and its sister properties, Royal Mayan and Royal Caribbean. We took yoga classes several times and the intro Spanish language class. We decided to make use of the loaner bikes they offered to ride up toward town, but found it very slow going. There were sidewalks the whole way, but many stretches didn't have ramps on the curbs, which required some creativity. The staff at Royal Islander were universally friendly, never pushy or trying to sell you anything. A very enjoyable stay.

We have been to Le Blanc twice now and both times it was perfect! The facilities are beautiful AND CLEAN! The service is beyond amazing! Have never seen a group of employees work so hard to please you! I suppose the weight gained over our week stay tells you how the food is! It is also nice because, if you don't see something you want to eat, they will prepare it for you!! You can't go wrong staying at Le Blanc. It's easy, beautiful and the relaxation begins the moment you enter the lobby!!!

It was simply outstanding. My wife and I were completely satisfied. It was like an upscale summer camp for adults. The staff was very helpful, but not intrusive. I was particularly impressed with how the staff encouraged participation in activities ... like pool volleyball and evening entertainment offerings. Tatiana and LiLi were exceptional in this regard. We will definitely come back. We ate at the French, Italian and Buffet restaurants. The food was excellent at all 3 places - we liked the Italian the best. Shopping is close by, we walked to shopping and felt very safe walking the main street there. I was impressed with hotel security, the quiet ambiance, and the decor of the surroundings.

We came down to Mexico for a bachelor party and the hotel's pools with live DJ are really nice. The bali beds are a nice touch and very useful when it is raining outside since they are covered and you can still stay and enjoy the view and the water! Food is great at all their restaurants but most importantly the staff is very friendly, helpful and respectful. I would definitely stay there next time I am in Cancun

Walking distance to the malls and local restaurants that were better than their own, which were overpriced. Since the hotel turned all-inclusive, I guess that no longer matters but the food quality just isn't there. We stayed in the luxury ocean front room on a higher floor. Room was very clean and the view fantastic. The staff was ok, but the least of my concern. While, I wish they didn't waste three hours of my time trying to sell me time shares (not worth it, just say no), the hotel is a great, trendy place with contemporary designs. We came here to relax on the beach and escape the city life.

We stayed here two nights last week and really enjoyed ourselves. The outside pool area was perfect and had just the layout we hoped for. Our room was very clean and staff very friendly. Had a few drinks down in the hotel lobby from Alfredo who was an absolute pleasure :) You must treat yourself to this spa- it is a dream spa. My husband and I had couple massages and then enjoyed the pool,steam and sauna rooms afterwards. Best spa we have ever been to by far !!! Food was also great but we only had breakfast there. Definitely would recommend this place and can't beat the price for how nice it is.

Everything is great. room is clean. staffs are helpful. I'll definitely stay in this hotel for my next vacation and recommend it to friends as well.

Needed one extra night accomodation in Cancun. This Resort was an incredible value.

If you're looking for as much seclusion as possible from the bustling Cancun hotel zone the Presidente Intercontinental is the place to be. It's at the end of the hotel zone strip which affords travellers a bit more relaxation as well as the best beach in Cancun. Unbeknownst to me prior to the trip (and the sail boat ride we took right off of the hotel's beach!), most of the other hotels have tiny beaches or rocky ones. However, there is much more to the hotel than Cancun's best beach. The service is exemplary and the staff there will do its best to cater to your every need. Whether you're going for a romantic getaway (like us :- ) or a family trip, the Presidente will definitely satisfy your expectations if not exceed them. The only drawback for me was the hard beds, but in my 15 trips to Mexico hard beds have been the norm regardless of where you stay.

The hotel was beautiful and looks just like it does in the pictures. Though the beach was different from what I am accustomed, it was still nice. There is sand with huts and chairs(which are free), then a retaining wall with steps into the ocean. If you want to walk straight into the ocean you can walk a short distance either way down the beach and have a more "typical" beach area. Jimmy Buffet's Margaritaville was awesome. We were not impressed by Senor Frogs. Be sure and do a jungle zipline tour. It's a blast. Make sure you bring small bills (USD) because alot of places will not be able to make change. I would not recommend bringing any 100 dollar bills. There is a safe in the room, use it. And if you do not know a few key phrases in Spanish, look them up and write them down. Though most speak some English, few are fluent, so I would at least learn to say "How much?", "What time is it?", and "Take us to ___".

I was visiting family in Cancun. The hotel was perfect. The staff was very friendly and very accomodating. There was a water leak in my room and the management at the hotel arranged another room for me. The additional room was upgraded and very nice with a beautiful view. I was very satisfied with my stay at the hotel.

We enjoyed our family vacation with our adult children at the Riu Palace in Cancun. The beach was incredible! The view from everyone's room was breath taking. The staff was wonderful, often anticipating your needs before you even request something. Activities around the pool were entertaining. We thoroughly enjoyed ourselves and would highly recommend for family reunions!

Great hotel! Perfect location, not even a mile away from the main hotel zone. Food was great and the pools were huge and wonderful. Great couple spot!

The first night we checked in room 1004,it's cute, once out on the patio, look right wow there is the carribean....feels like it's in your backyard although no oceanview inside the room However at night the noise makes sleeping impossible. Working stuff walking talking arranaging dishes right out of our door. The room is open to the pool and dining area and it's first floor.

Overall, a great hotel with impecable facilities, respectful and very helpful staff, and great location. The gift shop has all necessary things. The rooms are comfortable, with good amount of furniture, but the pillows and bed are extremely soft. The beach is beautiful and very clean, the waiters are quick and attentive, the hotel's beach area is very safe and the food served at beah and pool is delicious and reasonably priced. The hotel's restaurants are quite good, with the exception of the breakfast buffet, which is extremely expensive for the quality of the food; Mikado restaurant is phenomenal (cook's show and food) and Champions is good enough.

Overall Status is very good. Especially Kids cafe and pool is fun but the location is far from adult pool. That is only to be desired.

it's good hotel, but the hotel is now renovation, nobody told me about this.

if your looking to go down and stay at the riu just keep in mind there is no free WiFi anymore !! Rui head office has decided to charge there guest's for the internet they do give you an hour and a half free a day from the time you first log on you will then have to wait 24 hours before you can get WiFi again and no access to email unless you pay the rate . also heard another rumor that Rui will now charge for beach towels if you decide to change your towel more then once a day Rui is starting to get real cheap i see this resort going down hill if they don't change there attitude

lady at the dinner reservations desk was rude and unhelpful to me and my wife but was nice to the next 2 single guys that came up... electric went out for all day in rooms but was really no inconvience and not hotels fault. the double beds felt like got hit by truck when you wake up only thing this hotel really needs is new beds. has great beach the more expensive hotel next door has lousy beach with rocks... the riu palace...

Hotel was very nice and accomodating to our every need. i would definately return to this hotel. First time to Cancun but will return and most likely stay at th Hyatt again.

A wonderful wedding setting, with a beautiful outdoor ceremony and seaview reception arranged by the staff.

Great hotel for the price! The only downside is that when it rains the hotel can be a bit leaky. Our hotel floor would get wet just a tad bit. Just throw down extra towels from room service and your good. another downside was the smell of kitchen blowing into our room from the outside. They may need to change where they pump out the kitchen exhaust. But overall beautiful hotel and great staff. The photos don't lie. the food at the buffet was really good, and the beach front is amazing. sucks they don't serve drinks beach side, you have to walk up the steps and go pool side.

My husband, my one year old son and I stayed here from May 8th-13th. We had an ocean view room and did the all inclusive program, which we loved. Yes. There are things that are not included and it wasn't a big deal. Our elevator was not working in building 1, which wouldn't have been a big deal if we didn't have to haul our stroller up and down 4 flights of stairs. My husband suggested I request a different room, which I did. They upgraded us to a Junior Suite in building 4. It had two queen beds instead of the king bed but was so much bigger and closer to all of our other family that was traveling with us. We moved the beds together and they weren't perfectly matched up. The next day, the maid moved the beds together & made it one big perfect bed and moved the table to the side for us and kept it that way for our entire stay. One couple in our group had a one bedroom lagoon view and it was huge and very nice with 2 baths, a large wrap around balcony & had a nice view of the lagoon. The ice machine near our new room was out of order. I was walking back to my room near the Quetzal buffet and asked a random employee if she could tell me where the nearest ice machine was and she asked me for my room number. 10 minutes later, I had ice delivered to me! One other issue - the little ants. We brought formula for our little one and on the 5th day I woke up to our formula with little ants in it! I should have kept the container in a plastic bag. I never saw any ants until then. I called to ask for help because I needed to feed the little guy. They got us a brand new container of our formula by lunch time! Yes. some things were not perfect but they went out of there way to make it right. I was very happy. It is another country and those things could happen in the U.S. too! Our whole group, which included a few vegetarians, loved the food. It was by far the best all inclusive food we've had - anywhere! To clear up any confusion - WI-FI IS included with the all inclusive package and I worked on my IPhone from the Bali bed by the pool or surfed the internet in my room and it worked pretty well. We did rent a Bali bed daily - $25 - nice to have a home base for our large group. The servers came by as much as we wanted (we tipped a decent amount). We ate at Tempo - it was very good but I couldn't deal with the 2.5 hours it took to complete the meal. Kunah was a pleasant meal as well. It was easy to get reservations. Nami - the sushi place, has a limited menu but we enjoyed the sushi they had. There was a Mexican Theme night on Friday at La Perla. The food was good and the show was not overly impressive but it entertained my son. The lobby bar had some entertainment and was only open until midnight, which was fine with me. The weather was perfect every day. One day we did get talked into playing beach volley ball, salsa lessons by the pool, bingo & water basketball, all fun and spearheaded by the pool entertainment crew. We would have played more beach volleyball but it didn't seem there were many interested people, nor did they organize it other than that one day. Check out was a breeze. They did charge us for M&M's that we did not eat. I told them we did not take them & they removed them from our bill, no problem. If you are thinking about upgrading from Lagoon view to Ocean view - do it before you finalize your reservation. It was a small fee to upgrade ($75) for the whole week, on-line, but at the hotel - it was like $80/day! The all inclusive is the same - so much more expensive to do it after you book a regular room. Do it with the original reservation or it will really cost you. Overall, it was a great trip & the hotel was wonderful. I'd be happy staying there again.

Hotel was great! Very clean and well maintained. Staff was nice. Food was good. Could always find something to eat. Drinks were very good! Room was a little more humid than other hotels we've stayed at in cancun. Hotel was accommodating to couples, singles, and families. Beach was pretty and had plenty of chairs and umbrellas. Pools were also nice and big. We enjoyed our stay and would definitely recommend this hotel.

The Junior suite my wife and i booked was not what they say or show you. Upon arrival the ocean view was of a large palm tree and the bedroom view was of the building in front of us. We ended up having to pay $120 more a night to get near the beach and see the ocean. this is a lot of money to be sprung on you on a vaca. All in all the hotel is nice it is far down in the Hotel Zone so you cannot walk to anything it is a bus or a cab to gete there. after I got over the room situation we really enjoyed ourselves food was great beach was great.

the only complaint I have is there are no elevators, to many steps, hard for an older person. There is a Pillar in the room which is in the way, I sprained my toe Twice, not good. Tv is bad quality, but that don't matter, because u are busy doing other things. The staff was very nice Ns helpful bent over backwards for u. The grounds are beautiful and the pool area are really nice. The food is just ok, the beef is tough, the fish is to die for, so many choices of restuarants . Great drinks, They need more offers of transportation Into cancun, more times.

Overall the resort was great. We were steps from the beach and all of the restaurants and bars were covered in the package.

We had a wedding at the beach palace. Everything was great. The food's presentation at the Wok and Italian restaurant was great. But Mexican restaurant tasted better. Room service was excellent 24/7

had a great time, great service. some main course meals was not hot enough. would not recomend beach romantic dinner. I took to long for food to arrive. great pool side service.

was very good i am happy with my stancia there so i am sure i will recomende it

Friendly staff, good restaurant options. The all inclusive is a good deal if you drink and plan on at least 2 meals at hotel

The service is world class. The attention to detail and friendliness is very impressive. The resort is in need of some upgrades. Long ago I recycled the type of TV we had in our room. Decor is very outdated as well. Everything else is what you'd expect from a 5 star hotel.

Great beach access with life guard on duty. Plus cabanas, beach umbrellas and chaises for rent. Waiters to serve you on the beach. And a shallow 3.5 ft pool for the little ones. If this is not paradise... Ok. There are three irritants. The dress code in 2 of their restaurants. Geez, most folks staying there were families on vacation with kids. Can't they create a family area with no dress code in these restaurants? Second, they charge for Internet access which ought to be made a sin! Third, the TV is vintage!! Perfect...almost!

A first class hotel beautiful location and a helpful staff. Not the cheapest place to eat or stay but worth the money.

Very clean, excellent restaurants, fantastic beach and pool!

Hotel was beautiful, staff was pleasant and helpful. Pool was great and huge! Wasn't many umbrellas available but we sat in the pool in the shade to take short breaks from the sun and grab more cocktails! Hotel is family friends, but was good for singles as well. We took cabs to the town for nights of dancing, not super close, but not to far either. Our biggest complaint would be the rooms. They felt damp and humid the entire time. Lowered the ac to 60, and made no difference. Asked maintance to come look at it and there was no change.

We went on our honey moon and it was almost perfect. First upon our arrival the check in clerk asked us if it was any special occasion and we told them it was our honeymoon so they brought champagne and flowers up to the room by the next night as a token. Next the food was amazing. The breakfast buffet as everything you could imagine. For luch we always ate at the cevicheria by the pool and felt great after being in the sun for a few hours. and beach and it was amazing seafood. Very fresh The cevicheria is by the pool, so you can eat there but everyday they also grilled additional stuff like ribs, burgers or fish right in the middle of the pools. There was also a snack bar in pool where they serve burgers, ice cream cheese sticks etc. The sitdown restaurants were amazing 5 star places. The ittalian was by far the best. The serv ice could not have been better. The only part we didnt like which wasnt the hotels fault is that there is many many children. Its a family hotel for sure. So not very romantic. the entertainers were very fun also. Ovedral perfect!

Location was very convenient to airport. We've stayed here before and everything about the place is outstanding. Staff wonderful, the pool area & beach is terrific, and the rooms were excellent. Only complaint I had was the little pillows. Full kitchen so very convenient if want to reduce eating out expenses. The grocery store in the resort was reasonably priced and had a wide selection.

With the exception of having to change rooms mid-vacation (it's a time share complex), we had a great trip. The staff at the Royal Sands is really top notch and made our stay fantastic. The crowd was a little on the older side, but we really wanted a nice relaxed locale without worrying about house music at the pool or spring breakers, so this place fit the bill.

We had a great time !! Hotel was great upon arrival we were outside smoking and the bell hop came out to find out what did we want to drink and then brought them right to us... We checked in great everyone was nice we ate at the buffet breakfast was ah and the other food was just okay ..... We ate the back alley taco places which were awesome!!

very good location, excellent staff an very clean with very good food.

This is not a 5 star hotel, but it comfortable the food is good and the staff is very good.

Not a fancy place, but it is clean the staff is great and you can.t have a better location. The food is good and you don't have to have reservations except for the Mexican Restaurant