Hard Rock Hotel Cancun - All Inclusive

This was my third trip to Cancun this year and this resort exceeded my expectations by far. The other resorts did not compare from the cleanliness or the great staff. The food at the pool had way more of a variety than the other Resorts. There poolside food was better than the other resorts speciality restaurants. With that said, the Hard Rock specialty restaurants were out of this world. The entertainment and the music were the best by far as well. My only flaw would be the pool temp. The pool was very cold. That is with all of the resorts though. I also missed having a jacuzzi at the resort. Everyone gets a really nice two person jacuzzi in the room. But it is nice to have one or two in the pool area. Guadalupe at the swim up bar was awesome. Made my days at the pool very enjoyable. At the lobby bar make sure to check out Manny. He will keep you laughing and make sure your drinks are full at all times. GREAT TRIP!!!!!

We recently got back from a week at the Hard Rock Cancun. This was our first time at the Hard Rock Cancun. WE LOVED IT!!! We were on the concierge level Ocean View Floor 12. We ate at all the restaurants. Our favorites were the Mexican where Erica our waitress was excellent. The food was great and they will serve you shots of Don Julio tequila. I loved this resort and can't wait to return again.

I must say this was the best all inclusive hotel I have ever stayed at! The pools and grounds are amazing and the beach is the most beautiful sight I have ever seen! the ocean is clear blue, which not all of cancun has that..only the hotels in the hotel zone have that beautiful beach. The food is excellent many options to choose from, they do not have a hard rock cafe though. the rooms are very nice, but honestly we did not even enjoyed the jacuzzi, who wants to be in cancun in a room? Miss this hotel sooooo much!

Everything was great. The check in was quick, staff was very helpful. Food, ocean was perfect. No complaints on anything.

We had a great week at the Hard Rock Hotel. The staff was super, very friendly and helpful. The rooms was nice and very well kept. The only minor downfall is the noisy hallways, but it didn't stop us from having a wonderful stay there. I recommend it to all my friends and family.

The Hard Rock hotel is a good all inclusive hotel in Cancun

Read so much good review on Hard Rock Cancun, but w/ disappointment. 1) Hotel was overbooked which they gave us 2 corner rooms w/ AC machine closed by. Noisy for us in teh evening 2) Hotel staff is good but foods is average to claimed as 5-star 3) We asked for room changes but always excuse for no rooms on all 4 nights 4) Hard to communicate in English for some of the staff. This should not happens for a 5-star hotel

I was down there December 27th through January 2nd. The hotel was nice, the food and service were spectacular but I would never stay there again. I don't know where to begin so I'm going to list it out: Deluxe room had view of roofs, 90% of the outlets didn't work, walls were paper thin and no attempt is made by staff to keep the hotel quiet at any hours, little kids running around from 7am to 11 pm screaming their heads off, there was no single people around at all, trying to utilize resort credits took forever (1-2 hours to book 3 things#, wi-fi is horribly slow, drinks were very watered down, wine was undrinkable (I don't mind cheap wine normally) and beer was horrible flat, tour guides provided were hard to understand and annoying, the resort credit fee's are annoying #11% charge for using the resort fee they give you?). Even though the place is nice, the service was great and the food was great I would never go back there. They let kids run around like it is a $80 dollar holiday in as opposed to a $500 dollar a night hotel. If you are looking to party or get some peace and quite, never stay here.