Radisson Hacienda Cancun

Good hotel for leisure and business. It is NOT in the Hotel Zone, which is why I booked it! Close to Bus terminal and Downtown, and good value. Sort of a cross between a business hotel (in which I stay a lot) and a holiday hotel.

Everything was great . we got a lot information and discounts from the hotel. we spent most of the days out in different tours with great entertaiment. we really had a great time. I think Cancun it is one of the best tourist places to visit.

It is located downtown, but it has its own shuttle which takes you to the beach twice a day. A small refrigerator in the room would make it easier for a budget traveler. Otherwise the room and the bathroom was good except the water pressure which was not high enough. I liked the wireless internet connection. The speed was realy high like in their ad.

Hotel was very nice to stay at. Friendly services and the hotel restaurant was very good. A little far from the main strip (thirty minutes by taxi).

we got free shutle from the hotel to be beach which was great because we din't had a car and at the beach we were able to use the private club, the pool and the beach chairs.

I arrived at hotel around 8:30. I was told they did not have a record of my reservation and I should find another hotel. No offer of help. Told me to use the pay phone but I did not have pesos. I had dinner at hotel and kept checking to see if a room became available. I showed them my letter of confirmation many times but they did not care. I was not on their system. I made a pest of myself until they finally at 11:15 they gave me a room but I had to give them a security deposit of 2000 pesos. Needless to say, I was exhausted. Addtionally, my luggage did not show up until 2 days later.

While staying at your hotel we experienced great customer service, enjoyed some time out in the pool, and got to go visit Cancun's hotel zone and went to Isla Mujers. Had a great time just wish the comfort of the bed in our room was better. It was to hard and not comfortable, to the point that my sister had a sore back for about 3 days after our departure.

This was a nice hotel and the end of a main road in old Cancun. We had no trouble parking our rental car and, if we didn't bring kids, it would have been a reasonable walk to the center of town (but was a bit too far and hot at the end of May for our 3 year old to walk). The facility was clean and nice and spacious--a delight. The continental breakfast was very good, but they told me it wasn't included (despite what Cheap Tickets advertised). I'd highly recommend this hotel if you want to be in old Cancun. It even has a kids playground in the back! (But we got hit up by the concierge for timeshare sales, FYI).

good location (near Cancun central bus station), service not bad, my only major complaint is it can be noisy in hallways (people slam their doors, which need to be pulled tight to lock but you can do this without slamming),[...]

It would have been nice to have had more time to spend in this lovely hotel. We stayed only over night between a bus trip from Merida and a bus to the airport. We wanted to find a church in the area and the staff was very accomodating. The pool area was relaxing and inviting. The grounds, building, and room were clean and well cared for.