Sunset Royal - All Inclusive

Good atmosphere, not a very attractive hotel; but very clean and functional. The drink servers are great and a small tip goes a long way.

The hotel was located at walking distance from the nightclubs... it is an older building compared to the others on the strip. Food was good but not outstanding, needs a little renovation. Good value for the price.

I stayed in Sunset Royal hotel for 5 nts in the beginning of January. I was quite pleasantly surprised from my whole stay. I don't think that the hotel is 4**** but they compensate with great service of the stuff who is always smily and helpful. I had a room on the 6th floor. For the upcoming tourists I would definately recommend a higher floor - the rooms and the view are better there. The beach is quite wide, the sand is white and clean.

DO not expect a 4 or 5 star. Location is great. Single traveler and felt I did not get better service because I was not spanish speaking nor traveling with a family. Definately for an older traveler or for famillly. The room was very noisy when there were guests in the other room. I felt as if they were in my room! Luckly the female and her child in the room ajoining mine were only there 2 days of my stay or I would have had to leave! It appeared most guests were timeshare participants. Food was good but not exceptional. Staff was overall friendly. Lobby was loud and there was no where to lounge around without being in full sun out by pool or your room. No complaints if you are looking for Value trip and great location and beach!

The best part of the Sunset Royal experience was sitting on the beach enjoying the sun and picturesque Caribbean Sea. The staff was truly friendly and willing to assist in any way possible. Conversely, my room and the overall property have seen better days. Additionally, the cuisine offered at all of the hotel's dining facilities was routine and lacked creativity. The experience offered by the management of Sunset Royal Hotel is in definite need of an overhaul. The beach was a definite winner!!!

The service was very good, the staff was helpful, the food was great! The AC in the room was very noisy. As we learned the transportation from the airport to the hotel and back, was included in the package but we didn't get it. We had to pay for it. Also we didn't get free cruise package, as it was promised to us. Nothing is free, they told us! So don't promise something, which you can not deliver.

We had a wonderful experience. The Hotel Staff is really special and helpful. They make you feel better than home.

It is understood that this is an all inclusive hotel but had no idea that the minute we walked in the door we would be harassed to take the 'Time Share talk". I know they are not calling it this any longer but this is what it is. The front desk was rude and when we refused to attend this meeting the staff literally ignored us. Never again will we stay at this hotel.

This is a hotel I would stay again. The service was awesome. From the bartenders, bar backs, waiters,maids.simply great. The food was good could use a little more variety, but all in all good. The people at the front desk we very nice they gave me a better room when I asked, no problem. I went to Explore this time and was very pleased, if u want a good time is the place. This was my 22nd time to Cancun and each time is different and fun.

What I don't like is THE NOISE. The 'enternainers' yell above the loud music and not everybody likes enternainers. The hotel should move this somewhere else. Aside from that, the hotel is great, THE STAFF IS WONDERFUL, the food and drinks are very good. All in all, we had a good time.