The Westin Resort and Spa Cancun

The Westin's at the end of the Cancun Hotel zone strip, so quieter than most. We stayed in the Royal Beach Club, which has nicer views, free breakfast buffet, and unlimited drinks with some snacks at happy hour. The facilities are great, the beach is gorgeous, the hub-bub is a short bus ride away, and tour buses will pick up anywhere. We were very pleased with our stay.

We had a wonderful, stress free vacation... beautiful beach, great service, and pleasant staff.

I liked the location at the end of the Hotelera strip. NOT close to Senor Frog, Bubba Gump, etc -- a big plus to me. Close to a good reef for snorkeling, gorgeous beach, good food.

This hotel is too far from restaurants, shopping, and the downtown area. The bus picks you up in front of the hotel. The rooms need updating and the hotel food was ok. On our next visit we will stay in Isla Mujeres.

Loved this place! To begin with this hotel has a long stretch of clean beach, no rocks and little sea algae to deal with, the life guard was always vigilant of danger and keep everyone safe. The only meal we had there was breakfast and it was excellent with plenty of touches of Mex and local cuisine. Drinks are expensive so make good use of happy hour. Have fun!

Staff was great, very knowledgeable and helpful since this was my first time in Cancun. Rooms were average a bit worn but pool and beach areas were great. Overall my stay there was good one.

Met our expectations based on our previous stay 4 years ago.

I stayed in this hotel about 2 yrs ago and it was fine for the value, this trip, not so much so. The staff was very nice, but there is a major issue with the rooms and the doors. We stayed on the 4th floor and it is apparent that they have changed out the lock/key system. However it is not good at all. The doors constantly slam when a person enters or departs their room. Thus, if you are sleeping and the room next to you or across from you comes in at 3am, their doors slams. Then you finally get back to sleep and the person on the other side gets up at 7am to leave and their door slams as they depart. A guest has to be mindful of it and that is not always the case when people are on vacation. Due to the changes in the locks it is almost impossible for the doors not to slam when a guest leaves. We stayed on the 4th floor and I do not know if this is the case for other floors. The view was wonderful, but during our stay there my daughter and I lacked for a good night sleep. I did speak with the front desk and they did not feel there was much they could do. My family and I have utilized on line travel services previously many times before and this is the first time I had to write a disappointing review.

This was our second time at the hotel. The first time we went as a couple. This time we brought our friends back for vacation. We stayed in the royal beach club (RBC) both times. It is worth paying for the upgrade and you get free breakfast in the morning and free happy hour at night. We also staying in the Ocean View RBC rooms, which had a balcony attached. It was great to feel close to the ocean, even when you were in the room. The beach here is nice and there is good snorkeling just down the beach. The food is reasonable, but there is not too much variety to it. This beach is at the end of the hotel strip and is really quiet. It is away from a lot of the action. If you want quite, this is good, otherwise it might be a drawback. Overall, the Royal Beach Club at the Westin is a great value for everything you get.

Overall it is a good hotel, but less quality than other Westin hotels we have stayed before. The bed is not comfortable, usually a strong point for the Westins. But the waether and beach in Cancun is so nice ytou are not diaappointed with Westin even it is not perfect.