Villa Del Palmar Cancun

There is most definitely a Wow factor when you enter this brand new resort. numerous sparkling infinity pools- magnificent grounds and a very high end feel to the rooms. The problem is the U shape configuration with all rooms facing into the courtyard and all the restaurant activity. There is a lot noise until the wee hours and no unit is immune from it. The other problem is that all the hotel or studio units are attached to 1 bedroom units. the lockoff door provides a very minimal sound barrier. I wanted peace and serenity but found myself in a mixed group of timeshare owners who wanted this as well and packaged all inclusive 20 something vacationers who wanted to party. I will likely not book this resort again for these reasons but I did appreciate the beauty of the resort, the most accommodating staff and the incredibly comforable beds and the kitchens in the units. I did get excellent value for what I paid for this hotel

The rooms, the pools, omg the food, everything was great, I had read a lot comments about the beach, even we had some rainy days, the beach was clear and clean. of course there is few things they can do better but please, it happens in all 5 star resorts. i would recommed this resort to anyone who wants really escape from crowd.

Pretty place, great view, very noisy. Food Ok and staff friendly. The problem I have with Villa is that i booked a 2 bedroom suite with a total of 4 people. i paid all inclusive for all four but my guest left the same day they arrive because they did not like resort. Villa charged me for meal plans for 4 people but only 2 people was at the resort. When i checked out, i asked to speak to a manager which I never fot to because for whatever reason they wouldn't come out. I was told by the check out staff that my account would be reimbursed the total amount for 2 meal plans. When i asked for somethign in wirting, the worker could not could not understand what I as asking. She kept on pointing to the receipt amount of what i paid. No manager, no communicaiton. I coldn't stay to resolve the issue because I would have missed my flight. I cannot get a hold of them. Still waiting on reimbursment.

This is a great resort if you want to have a nice quiet vacation with your family. This resort is very far removed from the Cancun strip. In fact there is nothing close by. The good news is you have a store built into the resort. The beach is not good, they have a problem with seaweed washing up on the beach which smells like sewage. Also the bars and restaurants around the pool close at 6:30!! right about the time you want to grab a bite to eat and a drink... If your looking to be remote in a quiet location this is your place, if you are under 40 or single this is not your place....

We paid for breakfast and was told our breakfast buffet was not included when we got there. also, due to a flight change on America Airlines, we missed the first night at the hotel and the Villa refused to refund us for the night.

We stay at the Villa Del Palmar last week and had an ok time. The hotel is beautiful (just like the Del Arco in Cabo). That's one of the reasons we chose to stay there. It is pretty far away from town, but that didn't bother us that much. What was terrible was the cleanliness of the room, or should I say lack of it. I am a cleaning nut, I'll be the first to admit it, so I made the bed and cleaned up the room myself.We were in a one bedroom suite that was and oceanfront room. It was gorgeous, however, they only cleaned our room 2 times while we were there. They did attempt to come after 5PM on 2 nights, but I was so disgusted, I told them to leave towels and go. I did complain to the front desk, and after that, they came even later. They did not refill our water until I asked them, and just did a very poor job on the cleaning. The staff was very friendly, however very understaffed. I was told 125 new people were coming to work there on April 1. There were 3 restaurants opened and they were mediocre. The breakfast buffet was good, however things got cold fadt because it was outside. Lunch was good and dinner was fair. I do not ever think we will be going back to this hotel.

The hotel was fantastic, the stuff were very kind. However, the check in took very long time. Overall the hotel is awesome. The only thing that I didn't like about this hotel is its too far from the tourism area which called HOTEL ZONE!!! by the way its good for families, couples, but not for young people :)

Check in was a breeze. Arrived at 12:30pm with a fussy toddler and was allowed to check in right away. Bellboy was awesome. Requested a crib and ashtray from him and was at the room within 10min. 1 bedroom suite is sweet. 4th floor awesome view of the resort and the beach. Went to the concierges desk after we got situated and was given the run down of the resort. At the end was pitched the timeshare presentation and respectfully declined and was never asked again. 24 hr Room service was a lifesaver having a sick child. The spa was amazing one of the best massages I have had while on vacation. Disappointing that the sushi restaurant was not open and the steakhouse was not open either due to renovation. Davino's had awesome Med/Italian cuisine. Zama had Mexican with the option of a sushi menu if you asked. The sushi was good. Beach and pool service was perfect paying constant attention to my family. The beach is Ok as far as the water, the beach it self was better then average and was always able the find a spot with shade. The pools were awesome and my son loved the one dedicated for the kids. It was as warm as a bath so it was nice on a cloudy day. Only complaint is the inconsistencies of the food ordered from room service and the snack bar. Also sign ever time you order a drink gets a little annoying but if you ask for them to leave the tab open and you can continue to drink. The construction on the second phase has begun but never noticed any sounds from it while on the beach. All in all i would recommend this resort for the price we payed but we are the type the never go to the same resort twice.

Amazing hotel...the best thing about it is its brand new, all the furniture is new and beautiful. The area of the hotel is amazing also, a lot of pools different sizes and shapes with restaurants right next to them...very cozy and safe...I would strongly recommend it to everybody p.s. The only thing that was not done yet is a proper internet and a sand in the water - but they told us it will be cleaned and internet will be faster in next couple month...