Villa Del Palmar Cancun

Words can't describe how fabulous this place is. Great romantic getaway also great place for families. Not a place to go if you like the night life. However it is a place for some peace and relaxation. There isn't one thing we could think of to say negative. If you are thinking of going you will not be sorry at all. AMAZING!!!

Pretty place, great view, very noisy. Food Ok and staff friendly. The problem I have with Villa is that i booked a 2 bedroom suite with a total of 4 people. i paid all inclusive for all four but my guest left the same day they arrive because they did not like resort. Villa charged me for meal plans for 4 people but only 2 people was at the resort. When i checked out, i asked to speak to a manager which I never fot to because for whatever reason they wouldn't come out. I was told by the check out staff that my account would be reimbursed the total amount for 2 meal plans. When i asked for somethign in wirting, the worker could not could not understand what I as asking. She kept on pointing to the receipt amount of what i paid. No manager, no communicaiton. I coldn't stay to resolve the issue because I would have missed my flight. I cannot get a hold of them. Still waiting on reimbursment.

We paid for breakfast and was told our breakfast buffet was not included when we got there. also, due to a flight change on America Airlines, we missed the first night at the hotel and the Villa refused to refund us for the night.

We stay at the Villa Del Palmar last week and had an ok time. The hotel is beautiful (just like the Del Arco in Cabo). That's one of the reasons we chose to stay there. It is pretty far away from town, but that didn't bother us that much. What was terrible was the cleanliness of the room, or should I say lack of it. I am a cleaning nut, I'll be the first to admit it, so I made the bed and cleaned up the room myself.We were in a one bedroom suite that was and oceanfront room. It was gorgeous, however, they only cleaned our room 2 times while we were there. They did attempt to come after 5PM on 2 nights, but I was so disgusted, I told them to leave towels and go. I did complain to the front desk, and after that, they came even later. They did not refill our water until I asked them, and just did a very poor job on the cleaning. The staff was very friendly, however very understaffed. I was told 125 new people were coming to work there on April 1. There were 3 restaurants opened and they were mediocre. The breakfast buffet was good, however things got cold fadt because it was outside. Lunch was good and dinner was fair. I do not ever think we will be going back to this hotel.

Amazing hotel...the best thing about it is its brand new, all the furniture is new and beautiful. The area of the hotel is amazing also, a lot of pools different sizes and shapes with restaurants right next to them...very cozy and safe...I would strongly recommend it to everybody p.s. The only thing that was not done yet is a proper internet and a sand in the water - but they told us it will be cleaned and internet will be faster in next couple month...

The facilities were ok, No bar on the pool though. The room was very good. The fact that you ve to do reservations for the restaurant is just not convenient. The other option is to order room service which takes forever. The comunication between the restaurant and the front desk/concierges is terrible.

This resort is truly exotic with all the amenities of top and most modern quality. Once the area grows the distance from the Hotel Zone will no longer be an issue. Taxi drivers need to be more informed of this location to reduce their confusion. The service, staff is very friendly and they will do anything for you to make you happy. Food is fantastic and very affordable.

A must go to resort!! Still under construction, but getting better everyday. Great service and staff, very clean resort.

We took our trip to get a week away from the everyday. We left the kids and went by ourselves. We got to cancún and even though it said that there was no wait for our transportation we ended up waiting like 20 minutes. We took like fourty five minutes to get to the hotel. The hotel itself was ok. It's still under construction so only one part is open. They took like one hour checking us in because they were trying to sell us on a timeshare. Anyways......we finally git in the room and it was pretty nice, kichenett, nice size bathroom and balcony. Fully stocked mini bar, coffee, and snacks.24 hour room service and the staff was friendly. We needed reservations for one of the two restaurants they have " I don't know why." The atmosphere was quiet. They had two pools and the website said swim up bar pool.....LIE its not done. The other restaurants not done yet. The water at the beach was not turquoise because its at the very end of cancún. The casona restaurant is so nasty.....not even breakfast was good. The reservation restaurant zama that was was better. The cocktails and drinks soooo bad, no flavor and just plain bad. The good thing is that we were luckily awarded two day passes to cancún palace resort and Omg! SO GOOD. THEY HAVE AWESOME staff, restaurants, drinks so good and the water was turquoise. Overall the stay at villas del palmar was ok. Minus the food. I think with different chefs they would do a lot better.