Barcelo Huatulco - All Inclusive

Average experience. As a group this was our second stay at this resort. We found the bar service to be lacking and the consistency of drinks to be in need of attention. Same drink from 3 different bars, all different drinks. Food services were also lacking attendance, many times trays were empty and no refills. Many of us went for breakfast and on numerous occasions had to wait or get a waiter/waitress for coffee. People saving lounge chairs and then taking off for the day without using them was a constant problem. Hope these issues could be addressed. We probably would look at another resort next time as we did not experience this the first time. Too bad because we like the location.

The overall experience was very good. The food was good and every day they had something different. The restaurant help was great. My kids were happy and there was always something to do. The hotel was completely full and it's never easy to put so many people together without lines. The only inconvenience was arriving from the airport before the check in time of 3pm. If you arrive before 3pm don't expect your room in vacation season, same for late checkout, that was impossible.

The hotel is very clean, staff is nice, and they have in the All Inclusive many nice things like food and drinks. A problem is that I realized that they don't replentish the mini bar every day. Something else is that they don't provide or have in display, as part of the all inclusive, red or white wines. They have nice tennis couryards, gym and free cayaks. The food is good but not outstanding like in other all inclusive hotels. Is just a regular buffet with nothing extraordinary.

The hotel in general is fine. Great location, good food and nice staff. The hotel is not perfect cause ther are some details, but it is not a big thing.

Had 16 days of perfect weather. Decent golf course 5 minutes away. Staff very attentive to your needs. Food is excellent and lots of variety at each meal. Restaurants à la carte are ok but not great. Rooms are very clean but quite a bit outdated. Refreshing time has arrived. The TV in the room was replaced by one just as bad. They are due for the recycling bin.

The Barcelo Huatulco is nicely located, right on the ocean, with a great view and a lovely beach. The pool and the water amenities are very good. However, the hotel has obviously aged, and could use a new facelift and a fresh coat of paint, new tile in the rooms, etc. We booked here because it was competitively priced and the meals were included. Our first meal (lunch) was a disappointing buffet lunch. Breakfast was OK, and the Mexican night theme with the Mariachi band was well done. Overall, if you're looking for a budget / value all inclusive hotel and are not too concerned with the food or the newness of the facility, you'll be fine here.

It was all Great. good food and service I will go again.

Huatulco and the surrounding cities are absolutely beautiful. If you want to relax and are not a bit shopper or like to go out partying, Huatulco is not for you. The weather is constantly cloud –free and temperatures while we went were consistently 95 degrees plus. We used Grey Line Tours to pick us up from the airport and also for a tour of the bays. I would highly suggest taking this tour, specifically through Grey Line and ask for [...]. He was the best tour guide anyone would ask for. He constantly made sure we were having a good time and even took our group on a side trip to a Mezcal house to sample tequila from the region. He even took us back to the Mezcal house on the day we departed because we did not have enough money to purchase anything when we were first there. We stayed at the Barceló Huatulco Beach and at first glance, it appears wonderful. However, once you actually get there, it is a different story. The staff does not go out of their way to welcome you like other places that I have been (Cancun, Cabo San Lucas). They did not greet us with a welcome or hello…they simply asked our name and started the check-in process. We paid extra for the premium services such as higher quality liquor, use of the internet, best room, first dibs on reservations at the nice restaurants, etc. The only value to that service was internet use. I was used to Cancun where when you paid for that service you had a representative. We tried purchasing items in the gift shop and you either had to exchange money at the front desk or you had to at least have a $5 minimum charge to use a credit card while the little mom and pop shops across the street took American money. You also had to have your passport in order to exchange money-never heard of that before. We could have been told about this at check in. During the week, we only saw a waiter or waitress by the pool twice and the last time because they did not have the drink my friend wanted, they never came back. Only once during meals were we asked if we wanted something else to drink after our first one was finished and at times, we noticed that silverware that was set at places where people were sitting but had since left was re-used to set the table again. We also would sit in the lobby bar for sometimes 15 minutes before someone would ask us if we wanted a drink. The food was great and there was a lot of it and everything was pretty clean but there is something to be said when staff makes you feel like you are not welcome. I will never go to another Barceló anywhere after this experience.

We upgraded to an ocean front room and that made us premium guests of the hotel, something we did not know. The room was wonderful, fantastic view. The premium program allowed us to eat in the ala carte restaurants every night at not cost. We could use the hobie cats free and most of the other water toys. We could get premium liquor at the bars. We were very pleased. We thought the staff was friendly and helpful. The food was great. The weather was perfect. All and all, it was a terrific trip. I will definitely consider staying at another Barcelo Hotel on my next trip to Mexico.

During our stay I became very ill. The Dr at Barcelo Huatulco provided excellent care. The 1st room we stayed in had a very hard bed with metal rods/ springs that left bruises on my body. We finally upgraded to premium status ($$$) when we found a premium room with a much more comfortable bed. The weather in Huatulco was perfect for a February vacation. We've stayed in the Dominican Republic, Playa Del Carmen, and Ixtapa and Huatulco had the warmest temperatures. 86-90F days, 68-72F eves. Other locations felt too cool in the evening or the pool would be very cold. We would definitely go back to Huatulco but might shop around for other all-inclusive resorts. The service at Barcelo was great at times but sub-standard at other times.