Galeria Plaza Reforma

Service to the room very late, missing shower curtain, bad smell in the bathroom.No electrical outlet to charge cellular, had to use bathroom outlet.

Hotel was located near the Zona Rosa area. It is in a quiet / safe neighbourhood with easy access to the night clubs / bars / resurants of ZR. We didn't use the hotels amenities, but the resturant had good quality food & prices comparable with the top resturants in the area. You can eat for a lot less on the street (be carefull) & at lower quality eateries. It is near 2 Metro (underground stations) for quick trips to other parts of Mexico City. We found them to be safe. The staff we very helpfull & spoke good English. We would go back.

Everything was great, one little incident that happened though. I will not mentioned it , because for one bad person , doesn't mean that I will give you a bad review. I will definatelly recomend this Hotel. Thanks guys!

Staff was very helpful and courteous. The hotel is very clean and in a nice and safe area of the city close to restaurants, stores and public transportation. Area where hotel is located is the gay and lesbian friendly part of town.

The staff was wonderful and the place was in great shape. The location was great. The food at the hotel was very good. I was very happy with the service.

The hotel was located within walking distance of tons of cool restaurants and clubs. The staff was nice but the rooms were not carefully checked. When we got there the toilet was a little slow so they immediately sent a plumber but they could have checked it before hand. Also, when I got in the shower, I realized they had only left hand towels so I had to call reception from the bathroom phone. Again, a little careless for such an elegant place.

This hotel is located near the Zona Rosa and within walking distance to restaurants, public transit and local attractions. The hotel staff was always pleasant and offered complimentary wifi in the lobby (in room wifi was overpriced). Our only complaint was the stiffness of the bed/mattress (made for an uncomfortable night's sleep). We would "probably" stay there again bcs the loacation was great but would need a softer mattress to make it a "definite" stay.

Some amenities came with my room such as Continental Breakfast, Cocktail hours, and etc., however, those amenities were not really discussed and all the pamphlet, leaflets, and flyers were basically all done in spanish which makes it hard for non-spanish speaking foreigner a hard time to cypher. Concierge was uncertain about subcontractor that provides shuttle service from the Air Port to the Hotel and they made sure that I felt that I had interrupted them unnecessarily. They made no effort to assistant me; however, each time I returned to the Hotel the concierge constantly asked me if I was stay at the Galeria Plaza Hotel and my room number. Concierge are supposedly become familiar with the Clientele and try to assist them. Maid service barged into my hotel room several times and one time they knocked after they opened the door. i only ate the Continental Breakfast once and the person managing the desk/breakfast did not immediate get up and assist me, but once other spanish speaking patient the person started assisting them then asked me did I want anything else. However, they did everything to picking out the other Clientele food to delivering to their table. Since my reservation was considered business. I did not know it initially and felt like a fool once I arrived at the hotel by the staff. The staff on the Eleventh floor did not have any currency yet they had a cash register and I had to go to the lobby to do cash transactions because they did not have any change in the register. Definitely, an inconvenience for me. Only one gift/shop located in the hotel.

safe hotel, clean, nice! staff is friendly. great!!!

It was a good trip. The hotel was clean, nice and in a good location. The breakfast could be better. but overall, it was a good value.