Eurostars Hacienda Vista Real - Playa del Carmen

We were very satisfied with our stay at Vista Real,. Just a couple of issues, with the water pump and the door lock, but the staff has been very helpful and attentive both times.

Hotel closed down at 3:00 PM - No Food - No Drinks - No Jacuzi ..... You need a car to go to and from the hotel. To hot & humid to walk 15 - 30 mins to town! The room (suite) was wonderful - full kitchen - nice dining room - large living room - two queen bed bedroom.

Booked online, mainly due to reviews which were probably under rated. Hotel was immaculately clean and well staffed with helpful knowledgeable people. The Breakfast Buffet was fabulous and added to the value of the stay. It is located in a gated community which adds to security, but is a nice walk to public beach or downtown Playa del Carmen. We had such a great experience that we extended our stay, then returned again before leaving Yucatan.

the family had lots uf fun, the service fantastic and fun

THE FAMILY WAS HAPPY AT THE HOTEL, THE STAFF SUPER.

Beautiful rooms and lobby. Hotel was very dead as the season was just ending--things were so slow that the bar and restaurant closed mid-afternoon. Eight minute walk to a couple of very small restaurants. Half hour walk to town. Breakfast was served outside and the birds would land on the serving table to nibble scraps of food from the serving spoons. These are the same birds that scoop insects out of the pool all day. I saw one leave a deposit on the plate that the spoon rested upon. Staff seemed totally unconcerned about this arrangement.

First the bad, very bad. I stayed here for one night and woke up the next morning to find that my credit card information had been stolen and an $800+ purchase had been made. The only person I ever gave my card to was the front desk and they used the old card machine that makes the carbon copy. Within 30 minutes of checking in the purchase was made. I would advise anyone who stayed there recently to check their bank accounts. Now the good. The hotel was actually pretty nice overall and had a cool tropical feeling. It was a bit outdated, but that added to the atmosphere. The breakfast was also very good. The location was good, but was difficult to find (don't use google maps for this) You have to go through a gate next to a shopping center and then go to the end of the road and there's the hotel.

We had a lovely room at Hacienda Vista Real - although one caution - we paid for Royal Suite and were placed in Ambassador Suite. The suite was huge with two bedrooms and two bathrooms. The boys shared a room and agreed that they could share the large bed rather than each having his own as planned. The view from their balcony was a huge selling point for them as it over looked the pool. My husband and I shared the master bedroom which had two balconies. Breakfast each morning was good. And then our days were filled with much sightseeing. It was nice to return to the quiet hotel in the late afternoon / early evening. The boys would then play in the pool, which most evenings we had to ourselves. After a full day it was nice to return to our room and space for us all to spread out. Overall, the hotel shows wear, but it is clean, spacious and for the money it is a great value.

We stayed for a week in a very beautiful,pleasant and spotless room. It is a very peaceful place,feels very exclusive.It is also very close to Fifth Av. I loved their daily Breakfast Buffet by the pool and lake. I totally appreciated how they change it up with a variety of Delicious food. But the best of ALL is the staff by the pool area,the Manager Servando was very professional,polite,friendly and dedicated to his job,he creates an atmosphere that makes your stay all the more enjoyable.(You won't regret meeting him). Awesome Customer Service!!! I will totally go back to this hotel!!!

overall a good hotel, very quiet and clean, a little bit away from the accion, but i think its ok because you need relaxation after a long night of parting in playa.