Illusion Boutique Hotel By Xperience Hotels - Adults only

First of all, there is not a restaurant. The breakfast is coffee, juice and pastries at a bistro table. That is it. There is not an ice machine working at this time. Rooms were clean. Walls are paper thin and I mean paper thin. You have to have a key in a lock on the wall to have the electricity on in the room. Not really a problem except one day my girlfriend did not feel good and since they will only give you one key, I either had to have someone at the front desk go unlock the door or I had to knock & wake her up. The hotel was not full but ran out of beach towels several times. The internet does not work very well so wifi is unpredictable at this property. Overall the biggest problem for us is there is just nothing here other than a room and for the money, we could have stayed where there is at least some excitement

Our trip to Playa del Carmen began on the right foot once we booked at the Illusion. The hotel is perfect for couples looking to get away and relax. The hotel itself was very well maintained with nice rooms equipped with a fridge/freezer, tv and ice cold air conditioning. Continental breakfast is included at the restraunt downstairs. It's very light (coffee, juice, toast, breads, jellies) but does the trick. The rooftop pool is small, maybe a 10' X 10' area and only a few feet deep at best. But, the sun deck is large enough for several people and the pool serves as a nice dip to hide from the heat. The pool also has a covered "bar" with 5 or so underwater stools. Not to mention the view is incredible from up there! No need to pack beach towels, the Illusion gives you fresh beach towels daily as long as you remember to return them. Perfect! We couldnt have been more pleased with the staff, easily the most helpful staff i've encountered while vacationing. They are ALL very kind and generous at the Illusion which makes traveling abroad perfect. Best Part? The Location!!!!! The Illusion is literally 100 feet from the beach, 20 feet to 5th Avenue and perfectly situated in the middle all the action! We walked everywhere... bus station, Cozumel ferry dock, restraunts, shopping, the beach, night clubs, etc. Me and my girlfriend are 25 yrs. old and loved the place. I wouldnt reccomend the Illusion for people with children (for pool purposes) or crazy spring breakers (for breaking the ambience). When we return to Playa i will definitely consider the Illusion again!

Came to Playa del Carmen for a wedding. We bought the airfare and hotel deal. This hotel was great. Steps away from the beach, comfortable room and continental breakfast every morning. The hotel is centrally located, it was an easy walk to our wedding party hotels and its also 4 blocks from the ADO bus station. Would stay here again.

We loved staying at the Illusion. It was an absolute perfect location with a beautiful view from the rooftop terrace. The added free computer use in the lobby area was an unexpected bonus. They have a little exchange library that was also a nice touch. We enjoyed the free continental breakfast which included toast and a pastry and coffee and fresh squeezed orange juice. It was all we needed to start the day. The housekeeping staff always left our room perfect with nice towel art (which we always enjoy). Beach towels were readily available at the front desk and we were always greeted when passing through the lobby. This trip was with my sister but I look forward to staying there next year with my husband. It's a great place.

This hotel was amazing. Perfect location and staff were very friendly. My sister and I stayed here during springbreak and couldnt have chosen a better hotel. We got conned by a mexican travel agent on 5th avenue who ran off with our money and our hotel owner ([...]) did everything to help us and try get it back. There is a really nice pool on the top level overlooking the ocean. The breakfast included is also nice toasted bread and pastries. I definitely reccommend staying here

The staff was incredibly friendly and helpful, always asking about our day and jumping right in to ask how our vacation was going (not just our stay at the hotel), gave us tips, directions, and helped us out when we screwed up the safe combination! The hotel restaurant was meh, but who cares, we shouldn't have eaten at the hotel restaurant on our vacation anyway. It was ridiculously inexpensive given its proximity to the beach.

The hotel is situated between 5th ave and the ocean yet it was surprisingly quiet. It was well kept and very clean. the staff was nice and did not try to sell anything-just helpful advice. They have a restaurant attached that brewed weak coffee so i went down one block to a Starbucks.

My wife and I traveled to Playa on March 21 and stayed a week at the Illusion Botique. We can't say enough about this wonderful, little home away from home. The staff was great and helped us with every question we had. The only thing that we thought would be better was if the hotel put umbrellas around the pool for shade from the sun. We would definitely stay at this hotel again if we went to Playa. We had everything we wanted or needed that we have ever had at any other hotel. Overall, our trip was a great one!

The King size bed was the ticket after a nice sunny hot day on the beach. The remote for the air conditioner came in really handy at night. The restraunt is connected and really very good. The desk clerk told us on the second day our package didn't include so we couldn't have anymore free continental breakfast. The paperwork I had along did not specify but I discovered back home that the package I chose on [...] did include free continental breakfast.

Very good location, nice staff, breakfast not so bad: toast with strawberry jam, coffee and orange juice. The bed was very hard. I'm not sure if i'll return there.