Illusion Boutique Hotel By Xperience Hotels - Adults only

The hotel had a great location, 1/2 block from beach and 1/2 block from 5th street.

The location couldn't be better! The pool is on the roof, is tiny-small and shallow, but because the perfect beach is literally just steps out the door, we never even considered spending any time at the pool, and likely wouldn't have even if it was "a great pool." What made us a little upset about the place was that there was no clock in our room (alarm clock SHOULD come standard in even the worst MOTELS). We did ask for a wake up call at 7:15 am one morning and woke up about an hour later because we never got a wake up call! I was pretty upset because we were getting up so early to go on a trip to Xelha that morning, but had to do it another day thanks to them. I let the lady know at the front desk and she was unapologetic and tried emplying that I never asked for the wake up call, which made me even more upset. Also, the place is naturally loud because of the attrium with a restaurant at the bottom (plates and forks constantly clinking, occasional belly-laughs, loud voices, etc). But this could also be easily remedied by adequately installing "sound barriers" between the door and the door jams. There is sooo much space between the door and the jam that it made me really question why they didn't spend the $20 per room to properly seal the doors. ANYWAYS, besides that, the place IS great, staff IS friendly/helpful overall, location couldn't be better, and the value is good too. We'd go back, but ONLY if we are certain if there's a standard $4 alarm clock and sound buffers installed in the door jams.

Staff was very friendly. Great location. Rooms were very clean. The shower preasure was weak and the water was either very cold or very hot. It was tought to find warm.

-The staff was very friendly and trust-worthy. -The free breakfast was simple, small and the same every day, which was perfect for us since we're not big breakfast eaters, but if you enjoy large, varied breakfasts, you will be disappointed. -The beautiful rooms on the website are the honeymoon rooms. The rest of the rooms are dark and kind of musty, as they do not get any fresh air. The only windows look out into the hall/central patio area of the hotel, thus making them unsafe to keep open (the actual window or shades). -The FREE built-in safe in room, which you set the code for, was much appreciated! -Wish they had a sliver of beach space and set up some chairs. Otherwise, you have to camp out w/ your towels or PAY to sit in a beach chair of a neighboring hotel or bar. -Convenient location- close to all in Playa del Carmen 5th Ave. strip. -Overall, great value for the money.

Very nice and friendly. 1/2 block to beach but during the week we were there all 15 blocks of town were under beach restitution. Looked great as we were leaving. Our room was noisy with occasional kitchen noise, loud neighbors. Roof pool was nice but needed umbrellas. Continental breakfast was simple but good with eggs as an additional cost. This place is in the center of the best parts of Playa del Carmen

Got great value [...]only $88 bargaingreat location and room was very comfortable with king bed and air condso close to everything

There is not many to say. The Hotel and the rooms were clean, not the best location but very near to the beach. The Continental Breakfrast was not realy Continental, only a bit bad bread, a little bit of jam, one cup of coffee and juice. The Staff were friendly. Check in not possible before 3:00 o clock.

I loved the Illusion. It's location is perfect - we walked the 30-50yds to the beach and rented amazingly comfortable beds from the Mosquito Beach people. The only minor thing is the pool - it's tiny. I mean really, really small and only 2 ft deep. But we didn't go to Mexico to lay by a pool so not really a big deal. For the price we paid this was an amazing trip.

This hotel is a great deal. very clean with super nice management

The good stuff first - this is a charming little hotel in a perfect location and friendly staff. Free internet and wi-fi. The not-so-good - The pool is MUCH smaller than it looks in the picture and reeks of chlorine so we did not use it. Part of the hotel was under construction throughout our stay (day AND night)which made it a noisy stay. They did accomodate us with a baby crib and the breakfast is a nice perk. Don't go for the upgrade to a room with a private balcony - they all have it... Overall we would recommend this hotel but only on the 4th floor and check regarding the construction ahead of time.