Illusion Boutique Hotel By Xperience Hotels - Adults only

We stayed at Illusion Boutique hotel because the reviews I've read were good and the location is great. I am so glad we stayed there! The staff is friendly and professional. The room had a great balcony with a view of the ocean. The hotel is off Avenida 5, which we spent every single night strolling. WalMart is not even five blocks away, which was good for us. We went to Cozumel twice because the ferry terminal is walking distance from the hotel and on our way back to Cancun intl airport, we took the ADO bus because of the convenience and close proximity to the hotel. We booked a Chichen Itza tour with the hotel and couldn't have been more pleased. Our tour guide picked us up in the hotel lobby on time and made our day trip memorable. They offer the best rates on tours, so don't be pressured to buy online. We will definitely return to Playa Del Carmen. A wonderful place and a great hotel.

Great Place! Excellent Staff! Very Helpful! Perfect Location for cost! Will Return!

Hotel was clean, had a fridge, and good water pressure. It was right in the middle of everything. Very good value.

This hotel had potential. It was in a great location near restaurants and shops and less than a block from the beach...but it went downhill from there. All of the amenities listed on the Orbitz site were either lacking or non-existent. The pool on the roof was tiny and dirty because the filter was never turned on. Yes there was a poolside bar, but it was empty and there was never any staff there to serve anyone. Restaurant?? none. Spa?? none. Room Service?? none. Internet?? yes...there was one computer in the non-air-conditioned lobby. My room was bleak with no furniture except a rattan tv stand. There wasn't even a chair to sit in. As for security...I never saw anyone. In fact we saw guests go behind the desk in the lobby to get their own keys to their rooms when there was no one manning the desk.

This is a quaint hotel in the heart of Playa but not on such a busy street. It was steps away from the beach and other attractions. The staff was wonderful and very helpful. The hotel is clean and charming and I would definitely recommend it. I felt that this was a very safe hotel as I was traveling alone.

Location is great, walk 20 steps inland to the pedestrian street so you have total convenience without the noise or traffic. Or walk 20 steps toward the ocean and you hit the beach. Room was spacious and comfortable. The furniture wasn't fancy but everything was clean. All the staff were very friendly. Just don't go there for the pool. It's pretty small. But with gorgeous warm, clean blue water next door you don't need the pool. A great bonus we didn't know about til we got there was that you get a voucher each day to use beach beds and canopies on the beach, right at the edge of the lapping waves.

Hotel staff is friendly and keep the rooms very clean. Location is fantastic, out the door one direction leads directly to the beach and to the center of the main strip in the other. Each is a (literally) 30 second walk. Pool is small but relaxing. Lacks in ameneties (we did go late in the season, mid august). No bartender at the pool, no fitness center. Its basically just a room, but thats all you will need in this area!! Overall a fantastic experience.

There was no complimentary breafast or even coffee. When I asked about it, they looked at me like I was crazy. It was just a room stay in. Nothing more.

Our hotel was in a perfect location in Playa Del Carmen, we were 1/2 block from the beach and a 1/2 block from 5th street. The staff at the Illusions hotel are very helpful with helping us make arrangements for tours and where to eat,[...]is a good source of information, he also helped us make reservations for our aniversary dinner. We were there for 14 nights each day we had a different towel arrangement on our bed when we returned to our room. The pool on the roof is small and not very deep, however it was relaxing,very few other hotel guests used the pool area

I stayed at the Illusion for all 10 days of my trip to Playa with my boyfriend based on orbitz reviews and glad I did. I strolled past several of the other places I had considered and they definitely lacked the location, comfort, service and rooftop pool offered at Illusion. I was greeted by Cesar upon arrival , check in was easy, $50 deposit and away we were. [...] works the desk at night and very helpful. We also took advantage of the $30 massages. I think everyone should be aware that the first week of January is a House music festival and you can definitely hear the street/club music depending on your location. Also, for first timers, there is a comfortable bus shuttle from the airport to playa for $9 per person. or you can take a shared van for $28 per person.