Illusion Boutique Hotel By Xperience Hotels - Adults only

This hotel had potential. It was in a great location near restaurants and shops and less than a block from the beach...but it went downhill from there. All of the amenities listed on the Orbitz site were either lacking or non-existent. The pool on the roof was tiny and dirty because the filter was never turned on. Yes there was a poolside bar, but it was empty and there was never any staff there to serve anyone. Restaurant?? none. Spa?? none. Room Service?? none. Internet?? yes...there was one computer in the non-air-conditioned lobby. My room was bleak with no furniture except a rattan tv stand. There wasn't even a chair to sit in. As for security...I never saw anyone. In fact we saw guests go behind the desk in the lobby to get their own keys to their rooms when there was no one manning the desk.

First of all, there is not a restaurant. The breakfast is coffee, juice and pastries at a bistro table. That is it. There is not an ice machine working at this time. Rooms were clean. Walls are paper thin and I mean paper thin. You have to have a key in a lock on the wall to have the electricity on in the room. Not really a problem except one day my girlfriend did not feel good and since they will only give you one key, I either had to have someone at the front desk go unlock the door or I had to knock & wake her up. The hotel was not full but ran out of beach towels several times. The internet does not work very well so wifi is unpredictable at this property. Overall the biggest problem for us is there is just nothing here other than a room and for the money, we could have stayed where there is at least some excitement

Behind the desk was an aggressive real estate lady who literally hounded us every time we walked by the desk to go on a "free" trip in exchange for attending a time share meeting. Luckily, we had been forewarned about these events, as we heard it was a nightmare. This woman would not take NO for an answer. So it literally was uncomfortable to pick up and leave our key every time we left the hotel. Also, the pool was small and not a real pool...maybe a wading pool, about 4 times the size of a bathtub. The images on Orbitz and their website are misleading by the way they are shot. The "complimentary" cocktail is a can of beer. Our chain lock on the door was also broken, but I felt safe since it was a loud/happening part of town. The other thing we did not realize is that beachfront is allocated to hotels and this particular hotel is in front of a part of the beach that is rocky and hard to swim at, whereas there were lots of other beachfronts surrounding/hotel sections that did not have this issue. Also, no parking with this hotel was a big hassle the first night we arrived, probably try to arrive in daylight if you are coming by car and staying here. Overall, I would not recommend this place.

There was no complimentary breafast or even coffee. When I asked about it, they looked at me like I was crazy. It was just a room stay in. Nothing more.

Staff was very friendly. Great location. Rooms were very clean. The shower preasure was weak and the water was either very cold or very hot. It was tought to find warm.

Very good location, nice staff, breakfast not so bad: toast with strawberry jam, coffee and orange juice. The bed was very hard. I'm not sure if i'll return there.

Hotel was clean, had a fridge, and good water pressure. It was right in the middle of everything. Very good value.

The good stuff first - this is a charming little hotel in a perfect location and friendly staff. Free internet and wi-fi. The not-so-good - The pool is MUCH smaller than it looks in the picture and reeks of chlorine so we did not use it. Part of the hotel was under construction throughout our stay (day AND night)which made it a noisy stay. They did accomodate us with a baby crib and the breakfast is a nice perk. Don't go for the upgrade to a room with a private balcony - they all have it... Overall we would recommend this hotel but only on the 4th floor and check regarding the construction ahead of time.

Best location to the beach and 5th avenue. Hotel was clean and the staff Was friendly. Good price for the location, you got what you paid for. I would stay there again

I just got back from a 5 night stay at the illusion boutique hotel in playa del carmen and stayed in the luxury rooftop room. The staff was very friendly and helpful and our room was nice and spacious. We were on the top floor so our glass door opened to the patio which had suntanning chairs and a small pool. If it weren't for the room i probably would have given this hotel a worse review, but since it was big and had the large bed, futon, refrigerator and microwave i was happy with my hotel choice. Other than the room, the pool was small and was only 2 feet deep, they claim to have a bar (which they do) but it is not open yet so there is no one working at it and there is no option to buy drinks or food. the breakfast was small and was nothing more than a loaf of bread for toast, a fruit plate, and sometimes small boxes of cereal or yogurt. for the extra 8 or so dollars per day per person it is definitely not worth it. They do have wireless internet throughout the hotel which is nice and they have a computer next to the lobby for public use but it is old so do not expect to be able to do anything other than surf the internet. The staff and location were both great. the hotel is right on the corner of 8th street and 5th ave which is right in the middle of everything going on. Overall, the location and staff were both great but the hotel has a lot of things missing that would have made our stay much more enjoyable. if you are looking for nothing more than a decent room to stay in without spending a lot of money then i would recommend this hotel if you are planning on booking a luxury rooftop room. otherwise, if you want a hotel with additional amenities i would keep looking even if it means staying in a nicer hotel but getting a standard room