Grand Hotel Amrath Amsterdam

First, let me preference this by saying that we enjoyed our stay, liked our room and would be inclined to stay here again. That being said, I believe that people like to have very honest assessments, so... THE GOOD: The rooms are quite spacious when compared to most European hotel rooms. And the ceilings are at least 18ft high! Beds are VERY comfortable and have warm, cozy comforters. TV is new and nice. Drapes, which are opened/closed with a nifty remote control, are of the "black out" variety which makes it very easy to sleep in late. Our room had the "City View" which also overlooked a canal and it was very picturesque. Rooms are also very quiet. The bathrooms are newly renovated and quite modern and the big, deep bathtub was definitely a plus. The staff at the hotel was also quite friendly and helpful. Location is also ideal as you can easily access the trains, canal boats or just walk to many locations. There is a restaurant and lounge on the first floor that are also convenient. Oh, and the totally free mini-bar was a huge convenience and savings!! THE BAD: The bathroom, while new and modern and chic, is not entirely functional. The toilet was in its own little room and completely seperate from the sink and bathtub area so you actually had to leave one little room and go into the other to wash your hands. Worse though was the lack of a shower curtain or any type of barrier to keep the water from splashing everywhere when showering. As I mentioned, the bath tub is lovely but you can't stand up and use the shower without flooding the floor. Also bad is the internet service. The Amrath offers free wi-fi but it is a huge pain to use. Every device requires a seperate user name as well as an impossibly long password and one must fill this info out EVERY time one opens a new browser or re-checks her email. Huge waste of time not to mention tedious and frustrating. (trust me, you'll see what I mean). Lastly, in this category, while I mentioned that the staff is friendly and helpful, the check-in procedure takes a terribly long time and there is often a long line. I also want to note here that, this property really isn't what most Americans would consider to be a 5 Star hotel. It is certainly no Penninsula, Four Seasons or even a Ritz-Carlton. I would give it about a 3.5. So, if you have visions of total luxury and grandeur, you will probably be pretty disappointed. THE UGLY: This hotel has very little in the way of a lobby. There is no where to sit while waiting to check in. Actually, the lobby almost scared me off from checking in to this hotel because it is so small and antiquated (not in a pretty or charming way). The hallways are not all that much better. The red carpets that line the hallways could use some pampering, if not total replacement. And, the hallways kind of smell... Bottom line: This is a nice hotel. It's in a good location. It has really comfortable beds in nicely appointed rooms and a helpful staff. It is not, however, 5 Star quality. If you like all the pros and are ok with the cons AND you get a decent room rate, you shouldn't be disappointed.

I loved the skylight as you look up upon walking in the front door as well as the marble all around. No better shower. Would recommend.

The hotel was fabulous. It was near the train station and very central. We upgraded our rooms and they were huge. Also, it had a free minibar. Staff was good except concierges did not give the best advice for restaurants. Janet

The hotel Amrath is a beautiful hotel in a great location. I was a bit taken aback when upon check-in we were informed that a deposit was required for each day we were staying. Since we were there for a week the staff informed us that we would need to give them an $800 deposit for incidentals and that the deposit would be returned upon our departure???? I assume they have had guests charge spa treatments and restaurant visits to the room and then skip out on the bill, but a true 5 star hotel would not pass this inability to monitor guest services and charge accordingly, on to future guests. Had we refused the deposit, we would have had no accommodations even though the room had been paid in full months prior - ridiculous, and they even take you into a separate room to inform you of the deposit and make you sign a relelase. Staff was curt, and no one was available to assist with luggage upon arrival. As a result, we used this hotel strictly as a place to sleep - comfortable bed, great mini-bar, great tub, great location, beautiful architecture - all drinks in mini-bar were not twist-off and yet there were no bottle openers?? Not a 5 star but nice.

Great spa/pool area. Most of staff were great, except 1 nighttime receptionist who was very rude. Rooms are gorgeous, lovely view. Complimentary mini bar! Great location- right next to Central Station.

Great location. Easy as a base camp for trips out daily from Central Station. Big comfortable rooms. Dependable attentive staff. Great pool, saunas, hot tub and spa. Free mini-bar. Free Wi-fi

If you want the FULL 5 Star hotel treatment at a great value, Amrath Hotel is the place! great location and amazing rooms!

The location was fine. We got off the train and walked to the hotel. The room was good. We had booked room only, which included a free mini bar which we mad good use of. We had a major problem with the electric curtains. The curtains would open spontaneously in the middle of the night; they would open at 6:00am letting the sun stream in waking us. We reported it to reception three times. We were told it was a computer failure, a power failure, someone else opening their curtains. Beyond their excuses they're only response thank you, yes we know. Being woken up at ridiculous times ruined what was supposed to be a romantic weekend. I was appalled at their attitude for a five star hotel.

The staff was very friendly. The location was great.

i've stayed in amsterdam 3 times. this is the best hotel i've ever stayed in there. wonderful staff and nice room.