Renaissance Hotel Amsterdam

This was my second stay at this hotel in the last seven-week period, arriving early morning both times. The first time, they let me check in early, but this time, they did not - an inconvenience i did not expect. However, they did call my cell phone when a room was ready. Although the staff at the concierge desk was friendly, when answering questions or giving directions, some of them assumed too much about the "dumb tourist's" ability to follow their quick directions.

I stopped off at the hotel while passing through on a business trip. While at first sight it looked OK (apart from the gaggles of conference delegates outside the main door, who had obviously lunched well), I was quite disappointed to be refused a seat in the almost empty restaurant at about 2130 - it all seemed to much trouble for them. Then the check out lady, having delighted me with an unexpectedly high (€50) parking fee, decided to make fun of my name. All in all, this hotel needs to learn customer service and good manners. On the positive side, the bed was very comfortable, and the guy parking cars was most helpful (but at €50 a night he should be).

Will definately try other hotels in area, the breakfast is overpriced therefore recommended to walk around to nearby bakery or cafes.

Great location. Very friendly staff, courteous and attentive. Didnt have a chance to use the workout facilities. I took the conceirge package which included internet service, breakfasts, and cocktail hour. Within walking distance to the central train station making sight seeing even a trip to the beach a breeze. No complaints.

I was in the Netherlands for work. I have not been to Amsterdam, so I wanted to take avantage of being there and see as much as I could in one evening. I picked the Renaissance Amsterdam Hotel because of it's location - it is literally a 5 minute walk after getting off at the Amsterdam Central train station. Amsterdam is not that big, so the hotel location is really accessable to everything. The look of the lobby of the hotel is great - clean and modern. The rooms are also very nice. The room is spacious and also very modern. For some reason, I wasn't able to dail a local Netherlands phone number for my dailing card access to the US. I went to the lobby to look for a public phone. The concierge literally offerred for me to use his phone. Very nice guy. I highly recommend this hotel.

Definitely paying for location but for the price of the hotel, they will charge extra for every little thing. For a hotel of this calibur, I would expect just a little more.