Manila Pavilion Hotel and Casino

The positives are a great staff. Very friendly and helpful. Great breakfast buffet. Excellent casino. The price is decent. The room wasn't as fancy as on internet but still ok. We expected a free shuttle from the airport as was mentioned on the internet . You have to order in advance and they charge $2000 peso (about $50) for this service. All in all, it's a decent place for a vacation stay. Nice view from the room window we had at the hotel of Manila.

I asked for a non-smoking room. Didn't get it. The carpet was dirty and had numerous cigarette burns. The people in the adjoining room were smokers and the smoke came into my room under the door. The bathroom was dated and had black mold on every grouted surface. They put one towel in a room for three people. The tv was an old 19 inch model (my guess 15 years old). The closet had three hangers. Even on the 19th floor we still got lots of street noise. Worst of all? The staff was indifferent. The indifference began at the time of check in. They wanted to run my credit card even though I had prepaid for the room for the entire six days. They put a $300 charge on the card and called it a daily deposit telling me that I might use that much from the mini-bar in the room. The mini bar was totally empty. I refused to sign the credit card receipt and phoned my credit card company immediately. This is a cheap, noisy, and dirty hotel. Giving it one star is over rating the hotel.

The lobby was good, but the room needs a lot of improvement, our room has 19 inch TV which has a very limited channels, the carpet needs to be replace, it's too old and dirty. When we checked out, nobody help us carry our luggage to a waiting taxi.. Also the staffs at the breakfast buffet are not really helpful. But the front desk are helpful and nice.

One of the many casino hotels along Manila main thorough fare the Roxas Blvd, the Pavilion Hotel is a popular hotel because of its location close to Rizal Park. The staff is friendly, the lobby spacious. The check-in and out is rather efficient. Rooms are spcious and generally has good view of the city. The free wifi is good.However the rooms are pretty run-down for lack of maintenance and old age. Room furnishing need changes and renewal. The breakfast is good and food are in quantitatively good qualitatively so so. The location is excellent in that many restaurants are available outside the Hotel. A good Chinese restaurant is located just outside the hotel which offer reasonable priced Chinese food. Alternatively many fast food joints are available. If one is not worry about the bad air pollution, the Manila Bay, Rizal Park, and even China Town are within walking distances.

Having been notified about the flooding in Southern Phils I wasn't able to go to my final destination so I had to weather the situation in MNL awaiting for the good news but never came. And although my stay was only for couple days of reservation, I was able to extend for 2 more days, thanks to the Pavilion staff, who were very understanding of my situation as well as very accommodating despite of busy holiday Christmas week when the hotel was fully booked.

This hotel is ok . But is not what i expected a four star hotel.The carpet was rusty and old.Well close to the night life bar. Good for single people.

In 2days after arrival we needed to transfer 3 times because the internet rotor did not work then the next room had the same problem then the 3rd room airconditioner was leaking water on the bathroom counter and overfowing in the room hall and carpet that we had to use many towels to dry a little bit and finally they transferred us to the deluxe room but because of the reconstruction was smelling like fecal material in the hallway to the elevator. We stayed here few times and they should have a preferential accomodation to repeat clientel.

The hotel was very nice. The workers in the hotel were very polite and helpful. It was in good walking to distance to a mall and some restaurants and a bank. For the amount of money I spent it was a good deal. The breakfast buffet was excellent. The a/c in the room was good too. Maybe the room could have used some upgrade, like a modern style tv, like some of the other hotels in the phillipines.

Room is old and the bathroom was dirty.All of the furniture was dated. I was very disappointed.

The hotel lounge was nice and grand. The hotel staff has great customer service. However, I found a cockroach in the room. The room itself smelled of urine and feces and the smell pervades in the hallway.