Pan Pacific Manila

The butler service is excellent! Morning call, you can ask for free coffee or tea... Room is extremely clean....

They let us check in earlier than actual check in time which was really great. They move us to a bigger room because the room they provided had only one bed. Am sharing room with my sister. Butler service great except for one instance I ask for a scissor waited 45 minutes w/out being told if they found one. And on our last nite of our stay, a mesage was left if I could settled the room charges. I found this unsettling because in america, bills get settled on the day guest checkout. I find that so insulting, never left any hotel I stayed in without paying my bills. All in all the stay was great, not sure if I will check in this hotel again.

Everything was excellent and butler service was a great help on recommendations to setting reservations. The buffet is a little expensive but in line with Manila cost. I highly recommend this hotel and will stay when I come back to Manila. By the way , this is our first stay in Pan Pacific. Stayed at Holiday Inn Galleria and Manila Hotel on previous stays.

We stayed on Dec. 4-5, 2010 for our wedding. The staff and crew are very accommodating and nice. The service is very good. The room is clean and spacious. The bathroom is spacious as well and very clean. The internet access is fast, the complimentary drinks (we took calamansi juice) is very refreshing.

This hotel peraps was a hot property 10 years ago when it was opened. My room was large and decorated in "chique" style circa 2000. It was quite nice overall. The hotel's lobby is an ordinary average you would expect, not so fancy compare to other (newer and better) 5-star properties in Manila. But the major problem of this hotel is its location. It is surrounded by sleazy bars and I couldn't walk along the street without being approached by all sorts of strangers offering me a "massage" or simply asking for money. This was really annoying. The streats around are very dirty by all means, a lot of constraction is going on. The hotel staff was overall friendly and helpful. However, I was negatively surprised when upon check-out I was asked to wait until they checked my room... I was "lucky" that it was 5 a.m. and I was the only person checking out, but imagine what happens if there is dozen of people in the line and you are rushing to the airport. I honestly think it is a shame for a 5-star property to make you feeling that they suspect you in wrongdoing someting in your room or even stealing something and they want to check it while you are still there (even though they have you credit card number). Personally I will never come back to this hotel and I actually de-recommend it for the reasons described above. If you are planning to visit Manila, you'd better stay in Malate - an upscale business area; I stayed there at Mandarin Oriental and it was really good. At the Manila Bay area the Sofitel is good, much better than Pan Pacific.

This is a good Hotel and staff is very Friendly.

Excellent : - butler service hotel! - very competence hotel reception - very nice and spacious room - very comfortable bed Amazing service level whereby they provide below service : - Morning wakeup call plus room service coffee or tea for the morning wake up call for (free of charge)

Fabulous hotel w/terrific staff. In the heart of Manila. One of the great hotels in Asia.

The location significantly cheapens the hotel which advertises itself as a five-star hotel. Some of the staff were deliberately obtuse and rude (female butler during the day).

I highly recommend this hotel.