AC Hotel Carlton Madrid by Marriott

Stay away from this place. The arrogant attitude of the staff erased all the other benefits. I had a neighbor shouting into a cell phone. I could not find a number for reception to complain. Therefore, I went downstairs. I hardly got the words out of my mouth before the receptionist said he was a regular and one of their most important clients. I said if they don't handle this, I will. I think I got action with that threat. WHen I needed a taxi to the train station, I was told to stand on the corner with my luggage and one would automatically stop, as they pass by there all the time. I was dumped out on a street corner without a cab in sight. After a few minutes, I spotted ONE and grabbed it. Fortunately, I left plenty of time. On other questions I found the staff at the desk generally inattentive and arrogant. Marriott bought the chain. Maybe these people will ge canned.

The location was not bad. It was two blocks from a metro line, three or four blocks from the Reina Sofia and Atocha train station so was a great place to start our stay in Madrid. The staff was a bit unhelpful, we had to wait a long time to get someone to help us even though there were two people behind the desk. Once we even gave up. We didn't have any problems with checking in or out, there just had to be no one else around when you went to the desk, or you would not be helped. The room was clean and trendy with a great updated bathroom including a jet tub.

The room and location are OK, but the staff was not helpful at all. It seems that money is the only thing they see.

Unfortunately, we started off on the wrong foot with staff. We had a problem with our passports and the front office staff would not let us use the telephone to make a few calls. They referred us to the public phone but even that one did not work. Despite the hotel being in a very good location and awesome rooms, the first experience and thereafter just left us with a poor feeling throughout our stay. I can only rate it 3 stars due to horrible, poor customer service.

First I would like to say the rooms were nice and the housekeeping staff does a great job! I did however feel that the front desk staff was not very helpful and that the hotel seemed to nickel and dime you. Wifi in the room costs FIFTY EUROS!!! I have stayed at 5 star hotels all across the world and I have never seen such high costs. My friend left his passport at a previous hotel and needed to get in contact with them to have them mail it. The staff member checking us in did not want to help and just told him there is a public phone in the lobby for 1 Euro / Minute. After spending 6 Euros on a phone that did not work she decided she would call the hotel from the front desk herself but refused to let him speak to the hotel and then tried to charge him for it!

Very good.

Great place to stay for its proximity to Atocha,El Retiro, Museo Prado etc. Easy to take Metro to other areas of interest in Madrid. The staff was very helpful and polite.

Very nice hotel at a reasonable price. Large room by European standards. Easy access to many main attractions (museums). We had selected this hotel because we were traveling by train to and from other locations in Spain, and the train station was very close and easily accessible. We only stayed here our first and last nights in Spain, so we didn't spend much time touring Madrid, but this hotel is close to many museums(Prado). The hotel staff was very helpful and courteous. It is located on a busy street, so street-side rooms are noisy. We didn't eat there, so I can't speak to the quality of the restaurant. Overall a good experience, and we would recommend this hotel.

THEIR ROOMS ARE COMFORTABLE AND NICE BREACKFAST IS SPLENDID

The staff were very friendly and helpful without being pushy. The rooms were clean, decent sized and modern looking. When we arrived our shower water was not going down and they immediately rectified the situation, sending a repair person within minutes of our call to fix the drain. I only wish they supplied a hotwater or coffee pot in the room like other hotels. I would definitly stay here again as the bang for buck and location were great. They are minutes from the Reyna Sofia but in a quieter and safe neighborhood.