Osuna Hotel

they promised transfer within 20 minutes, in reality i had to wait 50 minutes. on my way back to airport i had to use taxi, because no one knew when exactly the next transfer leaves the hotel. very expencive internet. great location for layovers between flights, not very expencive and clean rooms.

Great location and helpful staff .Close to shopping center and parks .Price was reasonable .The shuttle service was really convenient and the driver [...] was very friendly .The room sizes are perfect ,but the beds are very old and need to be replaced asap .The walls look dingy and seem to have mold .Needs upgrading to have the 5 stars hotel criteria .But,still good for the price .

How did this hotel get any stars??? The shuttle was late-had to call twice and the morning shuttle did not arrive as indicated. When I questioned the desk because we were concerned about making our flight(I speak Spanish-he did not speak English) he stated yelling at me! The room was filthy! Mini-bar full of very old/ spilled "yuk," towels were torn and looked more like rags, it did not appear that the phone or other items had been wiped clean. Overall facility needed painting/repair. The food was OK, expensive but there was nothing else close. In our 17 nights in varied accommodations throughout Spain the only BAD experience. (The nearby Axor was much nicer and had FREE internet)

I arrived before check in time so they allowed me to have my bags locked in a closet behind the front desk. Once I could check in, my room was clean, the beds were decent; however, after traveling for 29 hours, probably any bed would have been above satisfactory. The staff was helpful and the shuttle service was responsive. The only issue was that the front desk didn't speak english over the phone; once we arrived they spoke perfect english in person.

Stop over hotel, perfect with Airport Shuttle. Call from airport, quick pickup.

I usually stay at Hotel Osuna when traveling through Madrid (about 4 times per year), and I like their proximity and free airport 24/7 shuttle service. There are many shops and restaurants within walking distance.

It is very good hotel, if it was * * * one. The accommodation is not very good. The rooms are OK, but there were all kind of noises coming from every wear. We could hear the people taking a shower, speaking on the phone or watching TV. The privacy was missing.

With a good location if you want to go to airport. They take you free

Airport shuttle was fast and convienent. This was my top priority in booking this hotel. I arrived late (midnight) and left early the next morning. Unfortunately the room was VERY hot. The air conditioner was off and the room was warmer than it was outside (outside temp in mid to upper 80's). My friend's room was the same way. I waited for an hour and a half and it still did not cool down. I received a bungalow room overlooking the pool. The pool area looked nice. Room was clean.

! The Hotel is difficult to exxess. 2 The staff was not very friendly, in fact on more than one occosion some were RUDE. After day one we had to hire a taxi to airpor because the limo driver could noto wait 5 minutes for my dauther to finish breakfast, even though the van was empty. 3 I was charge 39 euros for breakfast that was prepaid. Would not recommend.