Le Meridien Abu Dhabi

On arival at 01.30 our pre-booked Club, Smoking, King Bed,Sea Facing, Balcony room was not available. With sincere apologies we were assured that this would be rectified early in the morning and we accepted the mistake. At around 09.30 we went for breakfast and after asking for coffee and juice 3 times over a twenty minute period I eventually caught hold of a manager and made a complaint about all of the above. He then took us to see the Deputy Director of Guest Services who in turn assured us that our room would be made ready ASAP and our luggage would be transfered to the new room by the hotel staff. After breakfast we went to reception and was told our room was being cleaned and would be ready shortly. We went out for a walk and came back at about 14.00 asked for our new room key and was informed that they did not have a room available. At this point we returned to the room we had been allocated on arival and considered moving to another hotel. At this point I trod on something that turned out to be a piece of dried fruit bending to pick it up I found another piece and a nut and a stalk from a bunch of grapes. Deciding this was the last straw I picked up a lidded coffee cup and put the bits in it, as I went to replace the lid I discovered it was a used lid with coffee stains in it. At this point I decided to confront the most senior person I could find and stormed off to find someone very senior. As we left our room coming down the corridor was the Director we had met earlier. When I pointed out what I had found he Imediately called for the head housekeeper. To cut a long saga short over the following hour or so things were eventually sorted out. We stayed for a further 5 days and cannot complain about the service we recieved from all of the staff. However I must add that we never got our Smoking Room, but converted a non smoking room into a smoking room.

I was very dissapointed when staying at this hotel. It really was not worth it and more like a 2 or 3 STAR. The rooms were old, smelly and it made me feel like I was in a 3rd world poor country. I would not book here next time.

Every thing was good. But for food I went out to an Italian in another Meridien in same city

Excellent selection of 2 bars, 4 resturants, 1 nightclub located within the hotel's confines. Spa, Sauna, Gym, Squash, Tennis, 3 outdoor pools, Business lounge all in all excellent facilties. IT connection very slow, Black and White A4 printer only available (colour would be better?) but just about acceptable. Good selection of food for breakfast buffet. Room, acceptable, good, clean bed, updating the bathroom won't go a miss, no walk in shower. TV unit a bit date. Regular room service, polite. Hotel staff well trained, always remember my name when returning for monthly visit. Would suggest paying the extra for a seaview Good value for a 5 star hotel, though dated in appearance.

Run-down hotel with the worst beach view and, above all, the worst management and customer care that I have seen in the last 20 years. My wife, a Mexican citizen, was supposed to join me for this short trip and two UAE embassies told me that the hotel was in charge of the visa processing. Le Meridien Abu Dhabi, after having ignored my first e-mail, gave me info only on businness visa, while I specified twice that we were looking for a touristic visa. Long story short, they never explained to me the procedure and kept sending me the documentation for the business visa. Even the embassy suggested me to change hotel, but it was a prepaid stay! I met with two managers when on site, with my wife at home because not allowed to take to flight to Abu Dhabi without the visa, and they not only refused to take any resposibility for what happened, but also refused to apologize for having ruined my vacation! I showed the e-mails sent to me, and they started blaming the embassy and play with semantics (I am not stupit, I have an american Ph.D., but they treats you as such) just not to take resposibilities. STAY AWAY FROM THIS POORLY MANAGED HOTEL!

I must say that the all staff have been very helpful and made our stay comforatble and enjoyable. Our personal thanks goes to the member of the staff who wellcomed us early in the morning and did his best to help us. THANKYOU>

Our stay there was wonderful. The staff was helpful and attentive. The atmosphere is terrific and as you enter the hotel you would think you went back in time the days of Lawrence of Arabia. The outside dining area was wonderful. When visiting the city the cabs are inexpensive but the ride can be a bit unnerving for people from the U.S. This was one of the best trips we have taken. Be sure to get to Dubai and a trip to Al Lain (if you rent a car) will give you an experience of a different type of city.

Stayed in the Royal Suite Wing for 5 nights. Rooms are small but adequate. Nicely appointed. Some wall sockets didn't work which was disconcerting. The daily snacks and coffee, then drinks every night in the lounge were very nice. The lack of ice machines was disappointing. Two computers but only one worked. Concierge was very helpful. Breakfast was very good. Place was clean and neat, service in general was good. The senior service staff seemed a little aloof and snobbish at first. Junior staff were friendly and accessible. Ordered an ice bucket from room service once but it never arrived. Of course it was billed. That would never be an issue if ice machines were installed on every floor. On the whole a very positive experience tarnished by an easily remedied oversight and bad room service. Would stay here again but not forgive bad service a second time.

I traveled to Abu Dhabi on business... I have stayed a few times in this hotel. The staff is great, and the hotel amenities are very good.

Good quality / price level for Abu Dhabi. Good location. Service is friendly and effective, food ok with choice of different restaurants. As everywhere in Abu Dhabi, be however prepared to some unpleasant surprise: around the hotel, lots and lots of on-going construction. The view from the beach is unbelievieble, with the hudge construction area of the new island and tons of new buildings