Grosvenor House, Dubai

We booked the Grosvenor House as our base from which to explore Dubai in preparation for a potential move out there and am very glad we chose this hotel. We had heard about the great service in Dubai but were blown away by the exceptional service we received from the staff at this hotel. Our overnight flight meant that we arrived early so we asked if an early check in was possible. Unfortunately it wasn't which was completely understandable and when returning from our walk, we were given a lovely room, bigger than we had expected, a letter of apology and a big bowl of fruit to make up for it which was completely unexpected and wonderful! Our stay could not have been more comfortable, the staff were all so friendly, not to the point of being over the top but we just really felt welcome in the hotel during our stay; hard to explain how they did it but I would define it as perfect service. We went for the Tower 2 premier rooms in order to be able to use the lounge and we're so glad we did. We've used lounges before in hotels and this by far was the best. The food was amazing and plentiful, the bar service in the evenings was also fantastic, as was the lounge manager who was so friendly and made us feel so welcome on each visit. We also used the Royal Meridien facilities which was a big plus. Buddha Bar was great for drinks and we also enjoyed the Embassy club, so great to have so many options for a night out within one hotel. Although we are big fans of the Four Seasons chain, our stay at the Grosvenor House really set the standard regarding luxury and in particular excellent, friendly service.

Every thing was excellent Every thing was excellent Every thing was excellent Every thing was excellent Every thing was excellent

Absolutely brilliant hotel....wonderful welcome, superb accommodation in 2 bed apartment...why would anyone ever stay in a hotel room again...superb service and continuing attention to detail throughout....Buddah Bar excellent venue to celebrate my sons 21st birthday as well as the fantastic golf in the "Race to Dubai". Beach at Royal Meridien perfect... We will be back to Dubai soon and cant think of anywhere better to stay than Grosvenor House MN

This was such a fantastic hotel experience. We know that there are not enough supleratives that we could use to emphasise how great this hotel is. Go the extra mile and get the executive lounge access- it's such a must have. Staff were absolutely outstanding and we could fault this hotel in no way. The management take it personally if you're not really happy. Hated leaving, but will definetly be back!

The staff is super professional and curtious to all your needs.. The room was spacious and very clean and had the room view of Persian Gulf. The hotel has 3 restaurants besides a bar on the 44th floor... The Buda Bar next door to the hotel is a great gather place although very expensive.... The one thing the hotel doesn't inform you of, is that they charge you anytime someone calls you at your room, so it was a surprise to see phone charges listed on your bill for each time you receive a call... not too happy about that...

Overall, good saty, spa and health club are world class

Good

I have stayed at this hotel on several occasions due to its relative value and location near the beach at Dubai Marina. I have enjoyed my previous stays, but during this stay, the Grosevenor House staff seemed a bit off their game. -Upon check-in, my wife and I were shown to our club level room to find two twin beds vice a King bed. The staff pushed the beds together and promised to advise us if a King room became available. After hearing nothing the next day, I called the front desk and they promised again to let us know. By the next day, still not even a call from them. -No welcome drink upon check-in, though other guests were given this treatment. -Some conceriege staff seemed to know their stuff, others seemed in training. -Upon check-out, staff seemed frazzeled due to computer upgrades on their system and I noticed there were a handful of other guests making a few complaints. All in all, its a good hotel, but not quite the five star experience they attempt to meet. With all the other great hotels and competition in Dubai, I doubt I will be returning to Grosvenor House any time soon.

This hotel is great. Best location in town, super sleek bars and restaurants, and nice views from the rooms. Great balconies!

The hotel was great, good service, very clean rooms and cleaned twice a day. Friendly staff. Only complaint was the daily contruction across the street. Noise in early hours of day. Hired a seaplane for arial view. Would recommend flight in afternoon and not morning for better pictures. Would recommed the city tour to better understand the layout of the city and sights