Alexandra Hotel

It would be amusing to know how this hotel's management contrived to get a three-star rating . We were given a room in a spartan building across from the reception area and required to drag our suitcases up two long, steep flights to a very basic room: no toiletries, a tiny bathroom, and the only ventilation from a window that could only be raised a few inches. Perhaps the hotel owners were concerned that distraught guests would throw themselves out of it once they surveyed the premises.

The room was small but that was pretty normal for the price range. The shower and bathroom were very small- a big person could not handle it. Several groups of young people stayed there and were rather noisy as they came and went after midnight. Just a few blocks from Paddington Station. Good inexpensive places to eat in the area. When we returned to London we came back and stayed another night.

The staff are extremely unhelpful and not friendly.They don't address any problems. they just say they will report it to management but you never hear the outcome. They say they have a elevator but they use rooms across the road and they have no elevator. Their is no internet service in the rooms, you have to take your laptop down to the lobby. We settled the account in cash and they said they had no change so could we come back the next day. This was the same story until morning of departure. They said if we gave then 2.25 then they would give us 10 pound but we only had 2.23 in change so they wouldn't do it, we did finally get out change. We told them we have never heard of a hotel that doesn't kept change. The breakfast room was extremely hot and the food was very average. The shower was very mouldy and the curtains in the bedroom torn and dusty. I would rate the accommodation as more for backpackers and definately not a 3 star.

Enjoyed our stay. Great location and excellent service.

We arrived at the hotel as planned, excited about the location and expecting a basic hotel. We were pleased to see the elevator as advertised when we walked in. After checking in, we were informed that our room was up a flight of narrow stairs. The elevator apparently only services some rooms. After lugging 3 large bags and some small (plus a baby) up the stairs, we found the room to be similar to a hostel. It was basic, had a TV, and a dedicated bathroom, but everything was dirty and the bathroom was in disrepair. The hotel was certainly functional, but not kept up. We were allergic to the musty hallways and the only air conditioning was an open window (i.e. NO AIR CONDITIONING). Our baby kept trying to walk out the window (floor level), but it was too hot to shut. There was also a lot of exterior construction which contributed to dust and dirt. We left and booked a room at the Hilton down the street.

Room was quite tiny and a bit on a cold side but very clean

clean, tidy, courteous Breakfast 3/5

I got a basic room with a shower cubicle inside. Fine for the 30 GBP rate, though I would probably not pay much more for this.

Small rooms but this is London. Clean, quiet and OK breakfast. Some rooms require walking up many flights of stairs.

Rooms too small, too cramped, toilet too small, bed not very comfy. I think for that price I was asking too much but I will not stay there again.