Avni Kensington Hotel

I have stayed in other hotels in Europe and am used to the fact the bathrooms are small in general but this was really small! Not only was it small, the shower head was literally held on by a rubber band. We are a family of 3 staying in a room the hotel called a triple and there was bearly enough room for us.

The hotel amenities, rooms, breakfast are not even close to being four stars. This is a budget hotel with budget amenities. The wifi is also spotty.

This hotel was the worst hotel I have ever been. Outside looks like a hotel, but inside is more like a hostel. In our country (Romania) will be like a one star hotel. We had a small room in the basement that smelled like chlorine, with no possibility to open the window, near the so called "breakfast room". The breakfast was so poor, with no meat at all and will didn't feel like staying in that dirty place. It had a sliding door that woke us at 7 am. We kindly asked at the reception to block it with a chair during breakfast, they wrote our request on a piece of paper with a creepy smile on their face, but nothing was done in the next morning. For two ours we heard and felt that door. The shower was so small and as we didn't have a shower cap it was very difficult to handle. It is sad that in London exists a place like this...

The hotel is in a great location. The room was clean. The issue that I had was that the room could use some modernization. No aircondirioning, and the bed was not very comfortable. Close to the tube made it easy to reach.

I booked this hotel because it was in Kensington and had air conditioning. The room we were given was small, depressing and had no air conditioning. Were told that air cond was an upgrade for $30 more per night. We upgraded and the room we got was still depressing but did have air cond. It also had a dirty, badly stained carpet, a tiny, almost unusable shower(no bath), and a mattress which was literally coming apart at the seams and had no mattress pad. We changed rooms again, and got a mattress which was still in one piece, but all else was the same.

What a disappointment this hotel was. When we arrived, the staff on the front desk were rude, they were so busy flirting with each other they had no time for checking in their guests. They gave us no indication of where our room was, we just had to guess. When we found our room, it was so tiny, you couldn't swing a rat let alone a cat in it. We had to get dressed at separate times because it was so small. It was however, very clean and modern. I asked for an extra pillow and was told in no uncertain terms that "We don't do extra pillows" The breakfast was terrible. The juice was cheap and nasty, the bread for toast was so thin you could see through it, the toasters did not work properly, and the yoghurt was revolting.

The hotel has recently been renovated, hence the new looking rooms. Not all rooms have Air Conditioning, so be wary when travelling during summer.

The hotel is located in a convenient and pleasant location in the desirable Kensington location. The room was spacious (by far the largest we encountered in 2 weeks in London) and the staff was friendly. That said, there were a number of stains on the carpet, and the bedding was clearly worn. The carpet had been vacuumed, and the bedding was clean but both could have used replacement. The mattress was not comfortable. The staff was accommodating (they let us use the desk PC to print boarding passes) but seemed overwhelmed. They run on a key card system, so I thought it was odd that they followed the old "leave your key at the desk" program. We could not get two keys for the room, and at one point during our stay a guest in another room was unable to access their room because the desk had lost their key and couldn't contact the maintenance man. Overall it had the feel more of a youth hostel/dormitory than a 3 star hotel.

The hotel room was very small and the bathroom was tiny. The location was good though - close to underground, shops, restaurants.

Very friendly staff. The hotel manager provided a refrigerator in my room to accomodate my special diet.