Crowne Plaza LONDON - ST. JAMES

From the moment we walked to the entrance of the Hotel until the moment we left, was an excellent experience. The "entire staff", from the Doorman, to the Head Manager, were kind, courteous, thoughtful, and very helpful. We thoroughly enjoyed our stay at the Crowne Plaza.

Second stay at this hotel. Location is phenomenal for visiting major London sites. Unfortunately, everything in London is expensive these days and this hotel is no exception. The room rate was not unreasonably expensive for a major metropolitan city, but breakfast, etc. were all quite costly (especially when you consider the British Pound to US Dollar values). Room was roomy and very clean located overlooking the lovely courtyard. Despite the expense of London, I would absolutely stay there again as many major London attractions are within walking distance.

Quiet, elegant yet centrally located.Very helpful concierge.

This lovely hotel is a favorite of mine. The decor is warm and English, the staff are plentiful and happy, and the service is wonderful! We loved room service for breakfast. Access to the Internet in the Business Centre kept us connected to home and helped us with our daily itinerary.

The Crowne Plaza Hotel London--St James was perfect in so many ways--located across the street from Buckingham Palace;we walked to the changing of the guard; had formal tea in the gardens on the premises; a baby grand piano in the lobby with music at night; walkable to many attractions; located close to the Big Red Bus Stops, Westminster Abbey, Big Ben. We took the river boat to see the crown jewels; great casual food service in the bar after sightseeing all day; comfortable beds; great service including concierge for tours and cabs; We loved the hotel, the elegance, the staff, but most of all--a great location!! Would definitely stay there again.

The crowne plaza is a top quallity hotel. situated very close to buckingham place, and westminster,room was clean and tidy, i can't coment on the breakfast as it was not included in the price charged when booking through hotel clubn and the cost was £20 per person which i thought was a bit expensive.but over all i would reconmend it to any onbody wanting a quiet , quality hotel

Nice hotel close to the tube and Buckingham Palace. The use of a wireless hub in the room was nice too though internet was 9.99 per 24 hours

Wonderful location. We could walk to Parliament Building, the Thames, and Buckingham Palace. Once we walked through the park to Trafalgar Square. We were treated with great deference and received useful info from the desk and the concierge. The room was comfortable and clean. We ate breakfast at the Italian restaurant across the street.

Very nice room, lovely furnishings, very helpful staff. The only complaint would be the distance from the main elevator to the room. I counted 155 steps. The elevator closest to the room went down to the Spa and Courtyard and was extremely small. Otherwise, we all would definitely recommend this hotel to friends and family.

Not bad room , but everything had a charge. 9 pounds for internet wi-fi per day? And the room service starts at 7. The staff would drag around vacuums and carts and be slamming doors at that early hour meant we were never able to sleep in late, something you really want to do after clubbing in Soho.