£63.75 Avg/night
Rate based on Check-in 22 Feb 2013 Check-out 23 Feb 2013

Custom House

3 stars
272-283 Victoria Dock Road, London, E16 3BY
Hotel Overview
Reviewer score
4.5
out of 5
32 reviews
One of the best value Hotels in

One of the best value Hotels in London, and in a great location if you need to be in the Dockside... See full review

  • Michael
  • 19 Nov 2010
Clean and modern facilities. EXcellent

Clean and modern facilities. EXcellent breakfast-variety and very clean. Excellent pub alongside.... See full review

  • Anonymous
  • 9 Nov 2010
The CUSTOM HOUSE HOTEL, a 282 room and apartments hotel located just opposite the ExCel Centre in the Docklands, provides you comfortable accommodation to meet all your requirements with in-house restaurants serving varied cuisines - a Chinese restaurant, our 5-star rated Caf Custom House and an award winning Pub.

Custom House Rooms

Superior Double Room
Air conditioned room with 1 double bed, ensuite shower, hairdryer, interactive satellite TV and HD movies via pay-on-demand, Direct Dial telephones with voice mail, high speed internet access and tea, coffee making facilities.
Superior Twin Room
Air conditioned room with 2 single beds, ensuite shower, hairdryer, interactive satellite TV and HD movies via pay-on-demand, Direct Dial telephones with voice mail, high speed internet access and tea, coffee making facilities.

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Hotel Map

51.5101 0.0263
Area served
London
Nearby airports
London City Airport
Area description
The Custom House Hotel is situated in Docklands- opposite the ExCeL Exhibition Centre and Custom House DLR station, only a short distance from London City Airport (2 miles), Canary Wharf (3 miles) and Tower Bridge (5 miles).

Nearby points of interest

  • Excel Exhibition Center: 0.1 mi
  • Canning Town: 0.2 mi
  • Newham: 1.1 mi
  • O2 Arena and Millenium Dome: 1.3 mi
  • West Ham: 1.9 mi
  • Edgware: 2.2 mi
  • National Maritime Museum London: 2.4 mi
  • Tower Hamlets: 2.5 mi
  • Stratford: 2.5 mi
  • Royal Observatory Greenwich London: 2.5 mi
  • East End: 2.9 mi
  • Rotherhithe: 3.2 mi
  • Museum of Childhood: 3.6 mi
  • Peckham: 4.2 mi
  • Aldgate: 4.3 mi
  • Excel Exhibition Center: 0.1 mi
  • Canning Town: 0.2 mi
  • Newham: 1.1 mi
  • O2 Arena and Millenium Dome: 1.3 mi
  • West Ham: 1.9 mi
  • Edgware: 2.2 mi
  • National Maritime Museum London: 2.4 mi
  • Tower Hamlets: 2.5 mi
  • Stratford: 2.5 mi
  • Royal Observatory Greenwich London: 2.5 mi
  • East End: 2.9 mi
  • Rotherhithe: 3.2 mi
  • Museum of Childhood: 3.6 mi
  • Peckham: 4.2 mi
  • Aldgate: 4.3 mi
  • Tower Hill: 4.3 mi
  • Hackney: 4.3 mi
  • Tower Bridge: 4.4 mi
  • Tower of London: 4.4 mi
  • Shoreditch: 4.5 mi
  • HMS Belfast: 4.6 mi
  • Liverpool Street Station: 4.7 mi
  • London Dungeon: 4.8 mi
  • London Bridge Station: 4.9 mi
  • Barbican: 5 mi
  • Clock Museum: 5.1 mi
  • Barbican Art Gallery: 5.2 mi
  • Borough: 5.2 mi
  • Museum of London: 5.3 mi
  • Southwark: 5.4 mi
  • Tate Modern: 5.4 mi
  • St. Pauls Cathedral: 5.4 mi
  • Farringdon: 5.7 mi
  • Fleet Street: 5.7 mi
  • Clerkenwell: 5.9 mi
  • Imperial War Museum: 5.9 mi
  • Temple church: 5.9 mi
  • Waterloo station: 6.1 mi
  • Lambeth: 6.1 mi
  • London Astoria: 6.1 mi
  • Hayward Gallery: 6.1 mi
  • Florence Nightingale Museum: 6.2 mi
  • Royal Festival Hall: 6.2 mi
  • Charles Dickens Museum: 6.2 mi
  • Aldwych Theatre: 6.3 mi

Amenities

  • Bar/Lounge
  • Conference facilities
  • Currency exchange
  • Elevators
  • Handicapped rooms/facilities
  • High speed internet
  • Laundry service
  • Meeting/Banquet facilities
  • Parking
  • Restaurant
  • Tour desk
  • Wireless internet

Dining

The Breakfast Room(Camellia)
Modern Breakfast Room offering Continental and English Buffet Breakfast.
Custom House Caf
A perfect setting with service in mind to experience a bistro-style menu. Great choice of food to enjoy in a light and modern atmosphere throughout the day.
Custom House Pub & Kitchen
The Custom House Pub & Kitchen is a nice and cosy place to relax in the evening offering wide range of beers and wines, freshly prepared food including choice od daily specials.
Ho Lee Chinese Restaurant
Featuring cuisine from China, Japan and Vietnam, you can taste the best selection made to perfection.

Meeting facilities

Meeting Info
The Capstan Function Rooms consist of three adaptable rooms, all equipped with air-conditioning and adjustable lighting. The two larger rooms are fitted out with state-of-the-art audio and visual facilities including a built in LCD projector and dropdown screen, VHS, CD and DVD players. All of the rooms have natural daylight and are situated at street level with disabled access to all areas. If you require a larger space, the rooms can be combined (see table below) and will hold up to 350 people for a cocktail reception or a banquet suite for up to 156 people incorporating the Silver Bar and restaurant - ideal for weddings, special celebrations or conventions.

Hotel Policies

Check-in:
1400
Check-out:
1100

Terms and conditions

Extra charges may apply for children. Incidental charges, such as room service, are not included in the quoted rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by ebookers

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Guest Reviews (32)

Ratings and reviews for Custom House

Overall score

4.5 / 5
32 out of 32
Amenities:
3.9
Room cleanliness:
4.5
Hotel staff:
4.2
Room comfort:
2
Location:
4
Value:
4.3

97% would recommend to a friend.

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Review this hotel
Review of Custom House

Reviewer score

5
Michael
Not Provided
19 Nov 2010

One of the best value Hotels in

One of the best value Hotels in London, and in a great location if you need to be in the Dockside area, or near London Airport & The 02 Arena. Sadly the bar has no drinkable ale but the food is good and The Chinese Restuarant is one of my favourite places to eat.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
No rating
Location:
5
Value:
5
Review of Custom House

Reviewer score

5
Anonymous
Not Provided
9 Nov 2010

Clean and modern facilities. EXcellent

Clean and modern facilities. EXcellent breakfast-variety and very clean. Excellent pub alongside. Across street from Excel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
No rating
Location:
5
Value:
5
Review of Custom House

Reviewer score

5
brian
Not Provided
19 Oct 2010

The hotel was spotlessly clean,

The hotel was spotlessly clean, the front desk and customer service was excellent and the room (a superior double)although a little small was perfectly adequate for a one night (saturday) overnight stay. I would highly recommend the Custom House and will certainly stay again in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
No rating
Location:
5
Value:
5
Review of Custom House

Reviewer score

5
Andrew
Not Provided
13 Jun 2010

We were going to the O2 so this

We were going to the O2 so this is the best place to stay,the surrounding area is not great but if you walk over the bridge near excel its a nice walk on the other side of the bank.The Carribean bar is really friendly and a nice place to have a drink.The Custom House is a really nice hotel and we wil definitely stay there again when we are going to the O2,great cooked breakfast as well.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
No rating
Location:
3
Value:
5
Review of Custom House

Reviewer score

5
Anonymous
Not Provided
6 Jun 2010

Excellent location for the O2.

Excellent location for the O2. Not a huge choice for breakfast. Would stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
No rating
Location:
5
Value:
5
Review of Custom House

Reviewer score

4
Lynn
Not Provided
6 Apr 2010

Very well located hotel for Excel

Very well located hotel for Excel and O2. It is also opposite a DLR station. The ensuite is prefabricated and quite small but perfectly adequate for a short stay.The only criticism I have is both mornings we were there we had a powercut for 2 hours otherwise a very convenient hotel for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
No rating
Location:
4
Value:
4
Review of Custom House

Reviewer score

5
Anonymous
Not Provided
31 Jan 2010

Positive surprise, best 3 star

Positive surprise, best 3 star London hotel I've stayed in. Good food both in the pleasant pub and the cafeteria. Very good continental breakfast (for a UK hotel).

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
No rating
Location:
5
Value:
5
Review of Custom House

Reviewer score

2
Anonymous
Not Provided
8 Dec 2009

It is very cold. Just one air

It is very cold. Just one air con unit to heat up the room so it takes ages. Hot water took ages to start also. It was a bit smelly and delapidated. The clientele was 'colourful'. The new Ibis around the corner looks a lot nicer. Wouldn't stay again.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
3
Room comfort:
No rating
Location:
2
Value:
1
Review of Custom House

Reviewer score

4
Anonymous
Not Provided
27 Oct 2009

The walls for our room were not

The walls for our room were not very sound proof, so there was some noise quite late on one night. This hotel was reasonably priced and right next to the train station for very the frequent Docklands Light Railway service to central London.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
No rating
Location:
4
Value:
3
Review of Custom House

Reviewer score

4
Colin
Not Provided
17 Oct 2009

The hotel was clean and comfortable,

The hotel was clean and comfortable, the staff polite and helpful and nothing went wrong. The food in the restaurant/pub attached was also pretty good. No complaints at all.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
No rating
Location:
4
Value:
4
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