Hilton London Docklands Riverside

Briefly, our stay was not what we were expecting from the Hilton. The breakfast was very expensive for something ordinary, customer care was poor and the room was in a part of the hotel that needed refurbishment.

I would stay here again for business around Docklands (i.e. ExCeL), the complimentary pass for the ferry was great. The infrastructure is dated and lack of in-room Wi-Fi was a major hinderance to business connectivity. That stated the staff were great and I would recommend this property based solely on that factor.

The service at the restaurant was alway excelent, the lack of WiFi at the hotel was a problem for us.

It is a good hotel, clean and quite comfortable. But very far from London downtown.

Wish I could always afford to stay here! Fab, well designed and beautifully furnished rooms. Courtesy bus, could be more frequent/more running a morning. Charging for internet access excessive though, that's the only bad point.

Very expensive to get there from Heathrow. ( 60 to 80 pounds) Staff very helpful, very nice. Rooms nice size. Bathroom has a dangerous step down feature that if you are not careful you will trip. Rooms are spread out all over. Expensive to get to excell center if you have a conference. only a coulpe of pubs near buy that don't want to take AMEX.

Stayed twice at this hotel. First time we were located at a lower floor in a family room and we felt the hotel was a quite a bit dated for a Hilton hotel. On the plus side, the size of the rooms are very big. The second time we were placed in a higher floor family room. The views were impressive of the skyline of London and we had a balcony so we were much more pleased with the room. The Buffet Breakfast is very good and has a wide selection of food. The Hotel is a little away from the city, but there is a shuttle bus from Canary Water Tube station and local buses run so it is still quite convenient, especially if you are going to tour the city. Would stay again.

Well situated with free shuttle but to/from Canada Water Station.

We stayed at the Hilton Docklands for 2 nights and we enjoyed it a lot. We have been here before and to us it is the perfect place to stay. Although it is not downtown, it is wonderfully located along the Thames overlooking Canary Wharf. We don't mind being away from the city centre as this location is very quiet and in a beautiful area. We had smashing sunny weather and they served breakfast outside on the terrace on 10 April. That was just great! You have several options to travel to the city, either take the hotelshuttlebus that takes you within a few minutes to Canada Water Tube Station or, what we did, take the boat to Canary Wharf and from there change to the boat that takes you either east or west. Staff were very friendly, both at Reception as well as in the restaurant and bar. We had a lovely stay. Rooms were quiet and nicely decorated. The hotel has a homey feel, we felt welcome and we go back there in July.

Fantastic hotel, reasonably priced; the shuttle bus from the hotel to Canada Water station (vv) is an excellent addition to the overall service level of this facility. The ferry to Canary Warf makes the hotel even more easy to reach.