Hilton London Kensington hotel

Most enjoyable, nice friendly staff and help from all

The area was great and housekeeping was excellent. Tour services were available and at good value.

I was offered the 3 course dinner for £19 and what a poor choice! Starter of Beetroot and cheese was ok, pasta main was awful (overcooked mush) the waiter did offer something else but I didnt feel like it... Toffee pudding was fine, but poor vale for £19 (plus £7 for a glass of house white...) - better dinner options at Holland Park or even Westfield! Room was very loud and parking is v expensive at £32 per night...

Enjoyed our stay at the Hilton Kensington. Excellent location! Breakfast buffet had good variety of spread and choices. Hotel was about 2-3mins. walk to Shepherd's Bush station, beside the shopping mall that offered free wi-fi :) Bus stop right outside the hotel. Concierge staff were very helpful in booking our tours (morning pick-up at the hotel offered by tour operators). Would definitely stay again at this hotel and recommend to friends.

The hotel was very clean and new. The room had everything you need all in good condition, coffee, tea, hot pot, large flat screen TV. The breakfast was a large English breakfast all you can eat, very good. The location is good. We had 2 nights and one day. We got the hop on hop off bus at the hotel at 8:15am, did the compleat tour then went again got off at the London Eye. Then did a cruise on the Thames, that came with the bus trip. The price of the hotel with breakfast was great. Free internet to print airport boarding pass would be helpful. The staff would not do it. J.R. Tampa Florida USA

Ideal location for our trip to London, minutes from shepherds bus station and the west field shopping complex

Very good location and excellent service, breakfast fine. One of the best hotels I've stayed in London. I really can recommend this hotel.

The hotel was OK. Room was reasonably clean. It had a flat screen but it only had 3 channels. The breakfast was an absurd 20GBP. Staff was relatively polite. It close to Shepherd's Bush station with is Zone 2, so you do need transportation to get to the city's attractions.

We stayed three nights at this hotel when we visited London. The hotel room is small for me and my wife together with our daughter. Although we were promised, when we checked-in, that an extra bed would be prepared for our daughter, it was however not done when we came back after a walk. We felt too that the hotel conciere was not very willing to answer to our questions. A feeling that they are tired of the samt questions or that they are tired of their jobs! The positive part of this hotel is the location. It is very near Westfield (the new shopping mall) with lots to eat and shop and just 5 minutes to the underground. We are members of HHonour and we have stayed in better Hiltons before.

We did not expect perfection, as we needed pleasant stay for watching Wimbledon and sightseeing of London. The location is excellent, and the area of Kensington is nice and quiet by default. However we do have a couple of remarks we did not expect from Hilton brand:- Rooms are quite small. This particularly bothers when it comes to closet space, which we find unbeliavely shallow and narrow. The big ironing board and iron only worsen the impression, the iron sucks anyway.- TV set belongs to 2* hotel and eighties.- Bathroom could be larger and the faucet should not be fountain- [...]OK, this might be up to me- You'll get room slippers if you ask for it- We asked twice the concierges about taxi fare to Heathrow. Both times they responded they'll arrange for a flat rate of GBP 45. Eventually we paid GBP 52 to the driver and regarding flat rate he said 'nobody told me :)'Despite this, [...], we find Hilton Kensington being good value for what we paid for it, however, it is far below value in comparison to official rates.