Hilton London Metropole Hotel

Booked a Standard room and was upgraded upon arrival. Location is ideal in terms of local attractions and Middle Eastern resturaunts.

stayed for two nights in a king delux room, it was very spacious airy and overall was impressed, the hotel itself was buzzing and it is central near the tube. Breakfast was good too alot of variety overall I would recommend it

The Hotel was definitely up to the standard that I would have expected having stayed a plenty of Hilton's world wide, one reason why I try to chose the Hilton over unknown chains. Room was a little on the small side, but I guess that is what you get in London. After a late night in London, I was delighted not to be chased out of the room on Sunday morning, which was a real plus for me. Bar staff really friendly. I Would recommend the hotel no problem.

Positives: Hotel was near tube stations, clean and staff were helpful. Breakfast included. Negatives: Internet access absurdly expensive. Location in non-diverse ethnic (mostly mid-east)community, so food options were limited. Rooms old, but functional. Too expensive for what was provided. Next time would stay in a more "London-like" hotel in a more ethnically diverse neighborhood.

Our 4 days' stay was a very good experience, and absolutely value for money. The location is perfect, within walking distance from Paddington, and close to the tube. The room was good and clean, and also the restaurants we tried was well above average.

Visited London few days as layover on trip to South Africa. Hotel was very accommodating but food somewhat pricy. Room was excellent for price. Have stayed at this hotel before and would again. Very centrally located for us.

I stayed only one night and was informed at check-in (which took about 7 times longer than in any other hotel I had booked through HotelClub before) that I got an upgrade. POSITIVE: The room was reasonably clean and quiet. Good water pressure in the shower. The view on 18th floor was indeed majestetic. Walking distance to Paddington Station (10 minutes). NEGATIVE: The room was only available at 4pm (ticked 8am on the booking form) and the bed was longer than the wall in the rather small room with two single beds in it. Considerable waiting time at Consierge and Reception desks. Neither breakfast nor Internet included (no open WiFi available). Staff was clueless about venue of hotel-intern event. A floor plan would have stopped me from getting lost in the building.

Hotel located on edge of Lebanese section of London. Being an American, I didn't feel welcome in this section of town. Many of the staff were from another country and had trouble understanding and speaking the English language. Paid for breakfast, which never arrived and was unable to get a refund. Breakfast in England is over $20 and that was times three! Will never go back to this hotel.

Great location, not quite up to hilton standard a 3 star hotel i'd say, pool and fitness center need to be redone

Not at all up to Hilton standards. Placed in a smoking room "because your room is not ready" although we could have had a superior room for an extra $40 per night which was ready! Plumbing not working properly, cigarette burns on the carpet, smoke stinking the rooms and hallways out. It may have been a "special price"but the place and service was anything but special!