Lancaster London

We had a fabulous time in London! Traveled for special occasion. Daughter's first visit and mom's 10th! The hotel's great location led to easy access to sights. The hotel staff, especially the concierge staff was fantastic! Answered all questions easily, accurately and with a smile on their face. Gave wonderful, easy alternative transportation advise when needed - because of construction diversion.

We had a nice stay, but the room was nothing special and especially the bathroom was dissapointing. It was very very small, and definitely not 4-star quality. The location of the hotel and the staff were absolutely fine, but this hotel needs some work!

We enjoyed a relatively roomy room and a nice bathroom. The staff was friendly, but unfortunately we were woken during the first night by a housekeeper who apologized : he had mistaken the room number … The restaurant was all right but there wasn't a big choice for lunch or dinner in the area of the hotel. We had breakfast in Island Grill. The standard continental breakfast was really cheap.

We just returned from our trip to London and the Lancaster London did not disappoint. LOCATION: While it is away from many of the sights in the center of London, the Lancaster Gate tube stop below the hotel made getting to any part of London easily accessible. The hotel sits across the street from Hyde Park and Kensington Gardens which was definitely worth a stroll. ROOM: We had a room on a lower floor which we were told was not part of their recent refurbishment. That being said, the room was updated, clean, and very comfortable. Very nice size by London standards. MISCELLANEOUS: -15 minutes of free internet at the Business Center was a nice amenity to stay connected. - the elevators took FOREVER to stop at our floor (3rd) in the morning. Had no problem taking the stairs but they were difficult to navigate.

I've been to London over a forty times, and this was the first staying at the Lancaster. I took my girlfriend for her first trip out of the US. Overall we liked the Lancaster, except for the lack of free Wifi (considering how much the room cost), the bed was very hard (after further inspection it was two single beds put together to make a "king"), and the tub was dangerous getting in and out (non-skid strips would be advisable in the tub). The amenities were fine, but you have to pay for ice.

The room mini bar refrigerator was broken and they said they would fix it, but never did. Concierge gave us wrong information about events like changing of the guard. We went there and he had the days wrong. Concierge was not helpful in securing tickets to plays. We asked him to check when we arrived if tickets were available for any nights for our stay,but he only checked for that day we asked. They said they would check again, but we never heard from them again, so I doubt they did. They wanted about $30 dollar per ticket service charge for tickets to another play that we finally were able to get easily ourselves.We booked a tour but had to pay cash because they wouldn't charge it to the room and their credit card machine was broken. The room was clean, but they didn't always replenish used coffee or all the towels, but did clean daily. Nice room and bathroom overall. There was easy access to the Underground and Paddington Station. Not much of interest in terms of shops or restaurants near the hotel. Nice neighborhood overall. The staff was generally very pleasant and friendly.

Enjoyed all aspects of hotel, particularly view and ease of transportation. Business center is generous with computer access. Early check in appreciated as was late check out.

This hotel was a perfect choice for 2 people. We were able to sleep in seperate single beds and the room was a decent size. It is directly located above the Lancaster Gate tube station, so about a 30 second walk to transportation. Hyde park is directly across the street and it is convienently located next to several transit options. The hotel is actually very busy and seemed well occupied. The lobby/bar area is well priced and very nice with lots of people around. The food in the hotel was also very good. I was extremely happy with the hotel and would stay there again. My only complaint was the internet. It was 17.00 a day or 15 min free in the business center with other additional charges for minutes beyond that.

I've stayed here several times.The staff is very polite and helpful. (They got me a phone charger at one am when mine failed, and totally kept me from disaster). Rooms are quite nicely sized for London, the beds are large and comfy, I love the robes and slippers, tea and biscuits in the room, and the great view. It's on a few steps from the tube at Lancaster Gate, and I always feel safe traipsing in and out late at night. The area is quiet, right against Hyde Park. I'll keep coming back to them, again and again.

Perfect location. Parking 35 pounds a day. Concierge knew about location of tube, but absolutely nothing about London and the sights. The staff was unprofessional for what was supposed to be an upscale hotel. The room was fine and clean. The carpet and furniture had seen better days ten years ago. The location was right by Hyde Park which is very hard to find. Would return for that reason alone.