Lancaster London

Staff helpful, Location near tubes. Shopping not close.

Its location on Bayswater Road just across from the Lancaster Gate of Hyde Park is very convenient. An easy walk (10 mins.) to Paddington Station. And good bus service right on Bayswater Road which runs into Oxford Street with easy transfer points if needed. All the staff with one exception were extremely helpful and pleasant. It has a very good restaurant, "Island," with good service and tasty food. Excellent for breakfast. They have a lounge in which they serve Afternoon Tea and another restaurant, "Nipa." I did not try either of these. I would stay there again. There were many families and a lot of Americans staying there.

We had a terrific stay. The room was small, but nice - and the staff was friendly and helpful. Ideal location - Hyde Park is beautiful and getting around town couldn't have been easier with Underground and bus stops right outside the door; and Paddington Station just a short walk (through a nice neighborhood). Looking forward to next visit!

We liked everything about the hotel but the charge for WiFi which seemed very over-priced at approximately $25 per day in US funds. It is located conveniently to the Lancaster Gate tube stop so getting arouind the city was no problem and it is a close walk to Hyde Park. Also there is a great little street across from the hotel that had some great restaurants.

London is expensive, we know, but this hotel is way too expensive for the service they provide. And yes, the reviews are correct, they give you the parking lot views rooms. The hotel was full by the time I arrived (convention held) and my room was ready by 2PM; we moved into a different room, little bit cleaner and neat (cieling painted, no stains, etc) The tub drain never stopped making noises, hard to sleep even with door closed. The AC is turned off by housekeeping every day. Hotel is a mere 3 stars, and no amenities, no pool, no gym, no sauna, no free internet, no business center... Restaurant prices medium to high like any other hotel. Service OK, expected more for the type of hotel and for being in London. It compares to a Courtyard or one of those low profile Marriott hotels. The bell boy does not wear gloves, the pic is just to impress, LOL!!!

This location is wonderful,tube right around the corner.We had a fire alarm on Sun. morn.7:30am staff lead us down back stairs to 1st. floor.Not the ground floor. We were told to wait there.No one came to inform us of the condition, we stood around in our nite clothes, I tracked a member of staff and asked what we should do, was told the elevators were now working and we could go back to our rooms. We would still be standing there if I hadn't found her. I did see the Manager and told him, he did apoligize..and said he would look into it. Did have a problem getting facecloths,slippers, & wine glasses. Maid would take and not replace. So had to call 5-6 times. One day maid didn't clean our room until we returned 4:30pm and had to request service. My calls were taken care of within a matter of minutes so all and all I was happy. The reception desk had very helpful staff.

This hotel was perfect! We had a great view of Hyde Park. 2 twin beds. With two adult girls our luggage being larger then normal we still had plenty of room. Enjoyed our tea pot too. The staff and consierge especially was great. close to tube right around corner and close to hop on hop off bus. Close enough to Paddington even though the taxi's really hate it if you need a cab to and from hotel because it is too close yet I think to drag luggage thru the streets it was just far enough we needed a cab. cost was only 5 pounds. All in all we had a very good time and if we even go back to london this is where I will stay again. thank you for a great stay.

Hotel was super in all ways. Location, location, location.

Being so close to Notting Hill, Oxford Street, Paddington Station and just around the corner from Lancaster Gate Underground makes this hotel a perfect spot for a practical traveller.

The pictures of this hotel are as measleading as they can possible get. The hotel is old and in poor condition. The rooms were extemely dirty (the firt they gave me had urine in the bathroom floor) and the carpets were filthy. The staff didn't do anything to accommodate my request (and I was just asking for a place that didnt' smell like a public bathroom) and it's full of tourists who have no idea what they are doing. I travel for a living and this definiitely ranks as one of my top bad experiences. The location is great though. Makes it much easier to stay out as long as possible