Lancaster London

We enjoyed our stay in this very conveniently located hotel, and would be quite happy to book it again for any future visit to London. Our twin room was very quiet, pleasant and comfortable. The hotel is also ideal for people who like to go jogging, walking etc. as it is situated directly across the road from an entrance to Hyde Park.

The superior room that we had at the Lancaster was a fairly average-sized hotel room for the price. When we asked for two beds, though, we were given only one. The bed itself was about as uncomfortable as it could have been (I could feel the springs digging into my back). You cannot get the news or weather on the television. Internet access - for which we paid seventeen pounds a day for!! - was an absolute joke! We kept on getting kicked off and the signal was weak when we were connected. The employee in the Business Office was not as friendly as I would have expected at a hotel of this supposed caliber. The only really exceptional aspect was the room service. Those staff members were always friendly, and the food was divine! My suggestion: go to lunch or dinner at one of the hotel restaurants, but don't stay the night.

The room mini bar refrigerator was broken and they said they would fix it, but never did. Concierge gave us wrong information about events like changing of the guard. We went there and he had the days wrong. Concierge was not helpful in securing tickets to plays. We asked him to check when we arrived if tickets were available for any nights for our stay,but he only checked for that day we asked. They said they would check again, but we never heard from them again, so I doubt they did. They wanted about $30 dollar per ticket service charge for tickets to another play that we finally were able to get easily ourselves.We booked a tour but had to pay cash because they wouldn't charge it to the room and their credit card machine was broken. The room was clean, but they didn't always replenish used coffee or all the towels, but did clean daily. Nice room and bathroom overall. There was easy access to the Underground and Paddington Station. Not much of interest in terms of shops or restaurants near the hotel. Nice neighborhood overall. The staff was generally very pleasant and friendly.

This hotel was a perfect choice for 2 people. We were able to sleep in seperate single beds and the room was a decent size. It is directly located above the Lancaster Gate tube station, so about a 30 second walk to transportation. Hyde park is directly across the street and it is convienently located next to several transit options. The hotel is actually very busy and seemed well occupied. The lobby/bar area is well priced and very nice with lots of people around. The food in the hotel was also very good. I was extremely happy with the hotel and would stay there again. My only complaint was the internet. It was 17.00 a day or 15 min free in the business center with other additional charges for minutes beyond that.

This location is wonderful,tube right around the corner.We had a fire alarm on Sun. morn.7:30am staff lead us down back stairs to 1st. floor.Not the ground floor. We were told to wait there.No one came to inform us of the condition, we stood around in our nite clothes, I tracked a member of staff and asked what we should do, was told the elevators were now working and we could go back to our rooms. We would still be standing there if I hadn't found her. I did see the Manager and told him, he did apoligize..and said he would look into it. Did have a problem getting facecloths,slippers, & wine glasses. Maid would take and not replace. So had to call 5-6 times. One day maid didn't clean our room until we returned 4:30pm and had to request service. My calls were taken care of within a matter of minutes so all and all I was happy. The reception desk had very helpful staff.

Very pleasant staff, nice rooms and good service. Restaurants are not good value, however, with meals over priced and not very good. This hotel caters to business travel and unfortunatley they want approximately $28 for daily Wi-Fi service in your room. A small hotel accross the street provides complimentary Wi-Fi. So all in all, rooms are nice, extra services are pricey.

Great location next to Hyde Park, underground station and near Paddington station. Rooms were somewhat small but very comfortable and modern.

Good service, good restaurants, great location, very clean and pleasant but the rooms are quite small. reasonable price by London standards.

We stayed 7 nights and could not have been any happier. Location is great, across street from Hyde Park & only steps from the tube station. The tea & cookiesevery evening was wonderful. Bed was turned down every night complete with slippers beside it. The only thing that would have made it any better would be free wifi in the room.

We spent three days there and the location was great as it was right on the subway line and on the tour bus stops as well. The hotel staff were also great and the hotel is very beautiful. The only gripes were the room didn't seem spotless every time we came back to it and if your with children, one of the restaurants in the hotel, Island, was slow with service and forgot my kids breakfast one morning.