St Ermins

Wonderful hotel with terrific location. Lovely staff

From the moment you enter the spectacular courtyard and are greeted by the impeccable doorman, you know that this is a London hotel to remember. Enter into the spectacular lobby--beautiful, old, antique, but not antiquated. The room was clean, quite large, comfortable and full of amenities. The bar was cozy, but sophisticated. The location was ideal for our sightseeing. Perfectly close to the tube and walkable to lots of sights. I would highly recommend this hotel--five stars!!!

Nice size rooms, clean, friendly staff Good location 50 yards from St James Underground, the station has great Italian Coffee at Grana for breakfast, less tan 1/2 mile from Palace, Westminster Abbey, river

Big Ben, Westminster Abbey and Buckingham is 5 minutes walking. Wide room. Robby is traditional and calm. Very nice brekfast. Reasonable price.

My sister and I stayed at St. Ermin's for the New Year's holiday. It's in a fantastic location, just a couple blocks from Westminster Abbey and St. James's Park. Literally the next corner from the hotel is the St. James's Park tube station and Scotland Yard is across the street. It's very lavishly decorated inside. I only had a few problems which brought the ratings down. Check-in is at 2 and we arrived at 2:30. We were told that our room was being cleaned and they were waiting on a call from housekeeping and suggested we wait on the lobby couch or have a drink in the bar while we wait. Well, we waited for 30 mins and then I went up to the desk. It seems our room was ready but they hadn't told us about, instead just left us waiting. Not a big deal but less than I'd expected. Later we ordered room service - a sandwich (which I was told came with fries), a side order of fries, two Cokes, ice cream and ice. The order came and there was only one order of fries and no ice. We weren't charged for the extra order but once again, the service didn't meet my expectations. On New Year's eve, we ordered room service again and were told we'd have it within in 20 mins, almost 45 mins had passed and no food. So I called to cancel and the attendant wasn't aware that we hadn't received our food yet. He did offer to check on it but it was past midnight and we were going to sleep. I would like to stress that in each of these cases the staff was very courteous and polite, one staff member even recognizing us at the tube station and offering assistance. I have no issue with any of the staff just with the service/training. I expected better from a $300+/night hotel. I would also like to stress that this is just my experience and I'm sure that there are 10 other positive reviews to counteract my negative.

2 minutes walk from a very good underground station. very clean and elegant. the staff was very helpful and kind. the wifi fee is low. the overall experience was wonderful.

Very charming hotel in a fantastic location--just blocks from Westminister Abbey and Big Ben. The staff was friendly and professional. Would definitely consider staying at St. Ermins again.

I had little hope that the hotel would be as nice as the pictures (are they ever?) but St. Ermin's was indeed as nice as the pictures. Because I purchased the room as a package, I expected a small room, inconveniently located. Our room was tucked in a little alcove, away from elevators and foot traffic. As a result, we were over a back street, where the building behind us unloaded heavy loud things several mornings, but that was the only negative of our stay. The room was large and comfortable, especially for a city hotel. Staff could not have been more helpful. Wi-fi was free and quite decent (the hotel was not full, either, which may have helped). Location was perfect for weekdays, with many breakfast and lunch options. Holidays, not so much, as everything closed for Christmas. The Tube station was right around the corner, which could not have been more convenient. (Again holidays made that slightly less than perfect - for some inexplicable reason the Tube closes completely on Christmas, forcing us to get car service to the airport.) I recommend St. Ermin's wholeheartedly.

we like it people help a lot where to go and they are very nice too.

Great location next to the subway, starbucks near by. Few blocks from West Minister Abbey and Big Ben. Couldn't be in a better location. They have free wifi in the lobby just ask for log in but you must pay to use it in your room.