The Cumberland Hotel

The Cumberland was a great place for me to stay. The rooms were clean and modern, had AC, and a very helpful staff. I was coming from a business trip and needed a lot of help figuring out how to ship materials back home. The concierge staff was perfect. They took care of everything. The people at the front desk were great as well. The location of the hotel was perfect. When you walk out of the hotel, look to the left, and you will see the Marylebone Arch. Great location for shopping, food, and tube. I will be staying there again.

This was honestly one of the worst hotel experiences I've ever had. Everything was designed to be so artsy and fancy that nothing actually *worked*. The fancy shower door didn't close all the way. The fancy sink splashed everywhere and didn't provide area to put anything. The fancy lit-up paintings in the room had bad bulbs that clicked and flashed. The reception area was enormous and had such bad acoustics you couldn't hear someone if they were talking next to you. The wifi didn't extend into the room (you had to sit by the door) and wasn't very iPhone/iPad friendly. If I wasn't paying for it, the experience would have been so bad as to be comical. I would be remiss if I did not admit that the room was clean and well kept, and had all the basic amenities you would want (including a fridge!), and the staff was polite and friendly. But everything else was just so bizarre and difficult that it was a terrible night's stay. I'm sorry to be so harsh, but I would never return to this hotel, nor recommend it to anyone. They tried to be so fancy that they overlooked the basic human experience.

I had an Executive Room and it was very nice. The best part about this hotel is it is close to everything.

Nie hotel, good location, nice staff. Breakfast to expensive!! Charge 10 pounds for children, who only eat one bagel and have a glas of juice..14.99£ for adults is far to expensive too. Take away the textile carpets in the rooms, it is disgusting! Lots of spots and never been washed.

Even though the age of the building is noticable from the hallways, the location is great. The rooms are quiet. Walking distance to shopping, underground, buses. The floor level housekeepers practically don't speak any English. I had to call the housekeeping for a minor request.

This is a fantastic hotel, with a large, spacious lobby and modern, spacious rooms. Even though there are over 1000 rooms, everything seems to be clean and neat, and every single staffer I encountered was friendly, personable, and helpful. This included numerous people at the front desk, several different concierge workers, maids, waiters, and waitresses. My room was a single, and was larger than many others I've seen. Whenever I asked for something, it was brought to the room very promptly. Also, the location is perfect for most, right in the middle of town, with a subway stop actually in the same building, just a few steps outside from the hotel lobby. I highly recommend this hotel.

Firts time to London for us and the hotel and location were great. On the NE corner of Hyde Park with the Marble Arch tube stop around the corner and about 8 bus lines running right near by. I was very pleased with the hotel. Very modern styling, big inviting lobby with plenty of staff to help if needed. Room was nice and service kept it very clean. I would definintely recommend this to others and would stay here again myself. Only downside is that Wi-fi is expensive and hard to fine Free hotspots in London.

Really great location, just around the corner from the tube, close to the oxford st shops, a nice restaurant lounge/restaurant. The room was a bit on the small side, but the shower was large and everything was clean. I would definitely stay here again.

since I traveled often for business on my last job, I remembered the affordability of the Cumberland Hotel. It has a spacious ,trendy lobby with a pleasant,somewhat uniformed staff.[...] when we arrived at the hotel--there were no bellman around(which acually made the cab driver infuriated). My boss and I hauled our own bags throuhout the hotel and when we arraived at the reception desk, the information the staff printed was incorrect.Luckily I printed a copy of our bookings ,as they were confirmed ,even though they had the wrong information. It wasn't untill I produced those documents that the desk clerk made an effort to speak with his manager, before we we checked in.The rooms was clean and neat (small) but very comfortable.I have noticed that on my last stays , the concierge staff seems to feel they are doing me a favor,if iI ask for something.Overall, this stay wasn't as good as previous ones--but everyone is allowed a bad day.Since working out is essential when one travels, i feel that there fitness area needs improvement--i.e. more benches, more varied weights and better cardio machines.

This hotel was located in a GREAT area. That is about all I have to say positive about the Hotel. First off, they entered the wrong dates of my reservation and so they said I was to check-out a day earlier than what I booked! They then proceeded to barge into my Hotel Room WITHOUT KNOCKING, as I was changing! I had the door bolted and a "Do NOT Disturb" sign on the door. They walked RIGHT INTO MY ROOM WITHOUT KNOCKIG asking me if I was checking out! No privacy, and VERY unprofessional. After I told the front desk what happened, they did not offer any comps....they just did not care. Most of the staff was rude; however, they were helpful getting transportation at the entrance to the hotel. The room service was quick, yet the food was terrible. The W Rhodes restaurant on site was fantastic! Best French food I had while in London, and excellent service. Rooms are VERY small. I will not stay at this hotel again.