Thistle London Heathrow

END UP PAYING FOR MY BREAKFAST AND SUPAT INCLUDING

The hotel promotes nearness to Heathrow Airport & available shuttle services...... Yes, it is near to the airport, however.... A - It's location is difficult to find, & the tel # either doesn't answer or gives confusing directions. B - The rooms are confusing to find / their are no luggage trolleys because no matter which floor you go to, steps & stairs are involved. We know of no elevators. C- The hotel does NOT have a shuttle service, but there is a bus service to & from terminals 1, 2 &3 every 20minutes, but you must pay an extra 4 UK pounds per trip. WE had to use terminal 4, & we were advised by the hotel that trips to terminal 4 were unreliable, therefore we were recommended that we take a taxi, { which we did}, costing 15 pounds !! D - We went to the restaurant in the evening, only to be told we should have pre booked!!. We were lucky in having to wait only 30 minutes, but many many people had to wait much longer which we noticed, & the Major Domo was most indignant all the time in his greating to ALL guests. Food & service was poor. E - Rooms are cramped, but OK, however some of the fittings in the shower & Toilet needed repair. F - Not an Hotel we recommend.

This is an extremely dirty, run down hotel. Every surface in our room was sticky and there was dried fluid of unknow origin stuck to the walls in the bathroom. We went to the restaurant just to escape our nightmare of a room. The food was actually not bad. I wish I could have slept in the dining room. All I can say is that I got a cold 2 days after staying there and assumed I caught it in the motel. On a postitve note, it was actually pretty quiet for an extremely crowded airport motel.

This is a poor hotel. No tea/coffee in rooms, very tired decor with generally a look that nothing is clean. Even transfers are not that convenient unless going to T5.

thistle claim free internet access but have non. I have to pay 6pounds which is almost 12usd. I now want another hotel to lodge tomorrow nite but doubt what they put on thir website. is not fair to customers.

I think the question that you should ask is "Would you stay there again?" My answer would be "No, unless I had no other choice!"

After arriving to the hotel via bus shuttle, I began the check-in process. Im not sure if a new staff was hired recently but no one seemed to know anything. The staff kept referring back to the manager for answers. Other than the staff not being on target, the hotel was reasonable based on the price and the free bus we found up the block was perfect for getting us to and from Heathrow airport. If you love to walk then it is about a ten to fifteen minute walk from the hotel to the airport.

The room was not spacious & was small. The bedding linen and bathroom towels appeared to have been recently used as they were either soiled or had wrinkles or crease marks and was not done properly. The room door was not insulated. Every now and then noises can be heard from anyone speaking in the corridors and very annoying especially when trying to sleep after having flown for 10+ hours. It had most of the standard fringe items available in a 3.5 star hotel but lacked the desired ambiance. I do not intend to return or recommend anyone to this facility unless it is the last option. The location ia good. The public bus service was avilable within a short distance.

THe Heathrow Thistle is an old hotel near Heathrow, in need up updating. It has a old-cigarette smoke smell, like a bar. That smell is everywhere. For someone who doesn't smoke, it was very very string. The room was small and poorly appointed. The TV was no larger than 13 inches. The tub shower liner was moldy. And the shower had two settings, cold or blazing hot. We did finally get the shower to be a comfortably warm, only after 15 minutes of tinkering. After the shower, the faucet leaked for the rest of the night. Nothing we did got it to stop. We opted not to call only because we checked in at midnight and were told we got the last room in the place. I can guarantee that there was no handy man there. The cost to call the US from the room? 2 bucks a minute, not including the connection charge. Since we got in at midnight, we could not buy a phone card until the next day. Decided not to phone our kids, because 2 bucks a minute is mercenary. They charged us an extra 28 bucks for parking. Which by the way was a joke. The lot was full, so I parked it right next to the A/C unit on a grassy patch. There was absolutely nowhere else to park. People double parked, or parked in fire lanes, etc. In fire lanes, can you believe that??? SAve your money, do not stay here.

THE HOTEL ITSELF WAS ADEQUATE, ALTHOUGH THE ROOMS ON THE SECOND FLOOR WERE NON SMOKING THE ENTIRE CORRIDOR SMELLED OF STALE SMOKE. I WAS ON THE SECOND FLOOR - NO ELEVATOR - I HAD TO ASK SOMEONE TO TAKE MY CASE UP THE FLIGHT OF STAIRS. THE HOTEL IS A SHORT DISTANCE FROM HEATHROW AIRPORT, IT DOESNT TELL YOU IT TAKES ABOUT 20 MINUTES FOR THE SHUTTLE TO GET OUT OF THE AIRPORT. I WOULD NOT STAY AT THIS HOTEL AGAIN