Sheraton Fisherman's Wharf Hotel

Very disappointed with the room. No exhaust fan in the bathroom, no hooks to hang up your clothes in the bathroom. The room was very small, on first floor can hear noises outside. [...]

I couldn't believe that the hotel charges for coffee in the lobby, no newspaper, no jacuzzi and I was told by concierge to sneak into the Hyatt and use theirs. Used a cot for 2 days and was charged for 3. Overall I was very disappointed with the hotel, especially after paying so much.

Bathroom/towels not adequate for 4 adults.

We had a view of rusty old roof top equipment. This was one of the most expensive hotels I have stayed in and it was a substandard experience. The facility is old and we were charged for everything we used. Parking was an additional $45 per day.

Have stayed there several times before with much better experiences. This time then room was on first floor facing street next to Gym. Noisy, people talking outside window in early morning (5 to 6 AM). Room with King bed, no mini fridge, no writing paper. envelopes or stationary of any kind. Bathroom door (sliding, not hinged-most unusual) off floor track when we entered the room. Mechanic came to repair. Second night elected to watch a pay per view movie, got no-signal prompt on TV. Technician had to come reset TV box. Also had problems with entry cards on one ocassion, code had to be reset. Caffe Prices unbelievably high. Try one medium banana for $2.99!!! Went there just once. Too many glitches for one visit.. All and all a C- /D+ for the Sheraton this time. Will go somewhere else next visit. Hotel has great location but then there are others around to check out. The Best Western Tuscan Inn accross the street is a possibility

The Sheraton on Fisherman's Wharf needs to learn a thing or two about customer service. The people at reception were completely animatronic and uninterested in doing more than the barest minimum to check us in or out of the hotel. The staff at the food kiosk were actively rude and slow. Additionally, they repeatedly burned the coffee. The Sheraton seems to be a "nickle and dime" hotel, where every possible service charge is applied vigorously. from the $50 a night parking fee that is applied, to the $6.00 charge for a bagel with butter, to the $1.50 charge for local phone calls. Our toilet was not working reliably and we were afraid to mention it in case there was a repair fee that would be charged to us. Also, we were charged a "parking tax" of 14.1%. I've never heard of a parking tax that comes on top of sales tax AND a tourist tax. The only good thing about that hotel was the bed, which was comfortable. We won't be back

The hotel lobby was beautiful, but the rooms were dingy. Window shades falling, door stops coming off the wall, the room was hot. Plus the additional charges were overwhelming. Parking was an additional fee, as well as the Internet...

from checkin to checkout, staff was very mixed in customer service basics. Everything was ridiculously high, with no options within the hotel itself. I wasn't the only one who took a stroll down the street to the 7-11 for snacks or drinks. I was also pretty amazed when I discovered that the Sheraton was the only hotel on the West Coast from No. California to Portland, OR that actually charged for wireless internet access. I'll be staying elsewhere my next trip to San Francisco.

I am 5'11 and my husband is 6'5 and we traveled with our equally tall daughter. The double beds were so little and the king rooms are too small to accommodate a roll-away. We will not stay in the this hotel again because of this.

We had an almost perfect experience at the Sheraton. It was within walking distance to Fisherman's Wharf. It was nice to have free wireless internet in the lobby. My only complaint is that the bartender wanted to charge me $20 for opening a bottle of wine that I purchased on a wine tour earlier that afternoon. Definitely put a sour taste in my mouth.