The Westin Denver Downtown

I'm a $50 a night kinda guy as far as hotels go...so when I spent nearly $200 for our room at the Westin, I expected a bit more. Everything was an extra charge...from $4 cans of soda in the minibar (no vending machines, etc on premises), to the weak drinks at the bar (which closed at quite an early hour for a Saturday night), there was always something more to buy. "Guest Parking" as it was labeled, cost another $24 ($19 with our guest discount) as the Westin does not own their parking lot, and does not readily inform customers of this. There was an open (not cracked, but wide open, half empty) soda in our fridge upon arrival. No trash bags in the trash cans, which my wife inquired about, and was told "someone will be right up to fix that"...never happened. I hate to complain this much, it wasn't like the place was awful or anything, I'll just try somewhere else next time.

The concierge was great ! But...we stayed Thursday-Sunday. On Thursday and Friday (when I'd expect people to be out and about early), no cleaning until late afternoon. But on Saturday and Sunday morning, we got repeated housekeeping knocks from 9 a.m. until we vacated the room each day.

The hotel just lacks a lot. The street-level lobby is VERY boring. The worst part of our stay was when my wife and daughter were trapped in an elevator between floors. When they called for help, the attendant just said, "I'll call a mechanic." There was no comforting comment -- just matter-of-fact.

Our daughter's college graduation prompted our visit to Denver. The hotel staff was courteous, professional. Room, bed was comfortable, clean. We opted to enjoy the breakfast buffet one morning and were disappointed that the watermelon tasted spoiled, even though the other fruit items were fresh. The potatoes were dry & flavorless. Oatmeal was bland. Unfortunate for a fine hotel.

Had a great room and location is convenient for cabs, rickshaws, and lots of dining nearby. When we were checking in they didnt have a room available for us yet and we checked in well after check in time. After a long day running around and being almost nine months pregnant, we were a little disappointed that we had to hang out and find something else to do until the room was ready. Fortunately we didn't have to wait too long and the hotel was crazy busy with concert.

Great, clean room. Friendly staff. I was there with my boyfriend. He had plans to go out with college friends, and I had a law exam the following Monday. Upon finding out, Aubrey from the front desk sent up study snacks! So thoughtful.

Staff was very friendly,(gave us a free anniversary gift). Clean, wonderful room, Great location to many amenities we enjoyed.

Great location in the heart of downtown.

Selected this hotel due to pricing and location. It was great to be directly off the 16th St. shuttle in Denver -- shopping, stadium, restaurants, museums and the Light Rail and Amtrak are all very accessible. Enjoyed the rooftop swimming pool and hot tub.

My friends and I decided to do a girls night out downtown. I booked the room [...] for double beds. When we checked in there was no problem but when we got to the room there was only one bed. The guy clearly saw all 3 adults at the counter but he didn't even mention that there was only one bed!! When I went back down to the counter the alledged manager told me they were all booked [...] Horrible. Then they didn't even apologize for my inconvenience. They eventually agreed to send a roll-away bed thats after I lost my temper with them. The director was to contact me in the room we were in. He called and offered to cancel our reservation if we weren't happy and that he could have some staff come up and pack for us. Wasn't that really thoughtful? Again no apology for the inconvenience or rudeness or even a offer of a free coffee or drink. Just a you can get the hell out type of attitude;you really want to start your weekend off like that. It was really shameful the way they treated us. I would never recommend anyone staying there unless you wanted to be treated like dirt and pay a lot of money to be treated that way. They also charge 26.00 a day for parking. It was an awful experience all in all and how in the hell they ever got a 4 star rating with a run down hotel like that I will never know.