Madera, a Kimpton Hotel

This particular hotel is a great location. The first hotel staff we encountered were less than helpful. When I reported our frustrations other staff members did they best to ensure our needs were met. We requested another room because the room smelled like dirty carpet. This is an older hotel but the decorations appear to be more modern. I believe staff needs to pay particular attention to how carpet, etc is cleaned. In addtion, all staff members should be trained for guest who are not knowledgeable about the location/vacation area. I just was not prepared for the type of service I received various the amount of money I spent. I could have stayed at a Super 8 and perhaps received the same treatment.

Loved our stay at Hotel Madera. Very clean and chic hotel with a great staff!

The hotel had a great atmosphere. The staff and location were amazing.

nice

the Hotel Bar and Restaurant was expensive but geat...especially drink..one of the best Martini's I've ever had!

Was in town traveling with a couple friends, stayed for 2 nights. Was going to book through [...], but found a signifigantly cheaper rate when I called the hotel reservations directly. The only real complaint I have with this experience is I was on hold over 15 minutes to book the room. The staff at Madera were very friendly and polite. Loved the nightly complimentary wine tasting at 5pm. They were more then happy to provide a late check-out. The room was quite spacious and clean. The queen beds were very comfortable, I slept like a baby. The room had all the amenities I could ask for, a flat screen tv (with HBO) a balcony, safe, fridge, mini bar with lots of goodies, plenty of towels, an iron, and internet. The restaurant downstairs, Firefly, was nice and the staff was accomodating. However the portions were a bit small for the price. But the food was tasty. Parking was tricky at first but eventually found a spot across the street from the hotel. Was not going to pay the the costly parking fee for the valet at Madera. You can park on the street for free on the weekends, if your lucky enough to find a spot. Overall this hotel is a very good choice if you like boutique hotels and you cannot beat the location. There are many different attractions and restaurants within walking distance. Im looking foward to staying there again soon!

We thoroughly enjoyed our stay there. The staff was superior in their service to their guests. Requests were taken care of promptly and accurately. Our room was reminiscent of hotels we stay in when we are in Europe. We enjoyed the atmosphere very much. The hotel was located just far enough from the hectic mall area that constitutes spring break. It was very quiet and restful. We would highly recommend this hotel to others. In past trips the newer hotels aren't as warm and homey as we found this one to be.

The staff and accomodations were terrific!

My wife and I stayed here the night before and after our wedding. We were having pro photos and wanted a nice backdrop to get ready and a central location close in proximity to our ceremony site. The lobby is small, and in order to get to the elevator, you must go down a hall and pass by doors to the Firefly restaurant kitchen. Clanging dishes, the smell of cooking food. Not what I want to see or hear as I enter my hotel. I felt like I was about to clock in to work a shift…"order up!". The elevator was in need of a good wipe down and mop. It smelled a bit mildewy, NOT good first impressions. Made me very nervous about the room on my way up. The room and furnishings were very clean and nice, and well kept. Comfortable size for two people, however Kimpton group may want to reevaluate the bathroom layout. Our room had a TINY room with the toilet and tub in it, you could barely turn around. You almost needed to stand in the tub or on the toilet to close the door. The sink was outside in its own separate area. Also, funny fact: this setup is a tad unsanitary when you use the toilet and then are forced to touch the door handle to go to the sink (eww). Also, there was no fridge in the room that we could access. We think there was a mini bar locked in a cabinet, we were not given a key or asked if we wanted one (shrug, oh well). Housekeeping made up our bed beautifully, BUT only replenished some of the towels. We didn't have washcloths the second day, no biggie because we brought our own loofahs anyway. And I'm sure that if we had asked someone we would have gotten some. The staff were very polite. Whomever was at the front desk spoke to us every time we passed by whether going in or out. Check in and Check out were very painless. Oh yeah, and those robes…gave us a good giggle. Although, they were not as plush as I anticipated, felt more like wearing a rug or a tapestry.

The room was located next to a housekeeping closet. As the night wore on we started to smell fumes possibly coming from the closet. We would have switched rooms but it was late so we moved to the bed further away from the closet. It helped a little. The hotel was pet friendly so it had an odor to begin with. We also tried sleeping with the balcony door open but the street was very loud. Next time in dc I would stay at a larger chain hotel.