Hilton Garden Inn Jacksonville Downtown Southbank

My stay at the Hilton Garden Inn was very nice. I was only there for one night on business. The location was possibly not in the greatest neighborhood but I never felt unsafe and it was very close to the riverwalk on the south side. It was very easy to access the interstate from this location. The staff was friendly, efficient and helpful, the lobby was very pretty and the hotel aesthetics were very nice. There was also a separate little snack bar next to the front desk from which you could purchase snack items and drinks. There was a small outdoor pool and hot tub located directly in front of the lobby/restaurant area. My room was very clean and comfortable, everything is very new. There was a microwave and a small refrigerator as well. The bed was very nice and comfortable. The bathroom had a shower only, no bathtub, but it was all very nice and modern as it is a new building. I ordered room service for dinner and it was decent, not spectacular, but large portion sizes and friendly and efficient service. I also appreciated the fact that check-out was a breeze. The drawbacks to my experience during my stay were the following: the parking garage ($9/night) was across the street from the hotel lobby with no covered crosswalk and it was raining hard the whole time I was there which meant walking through the rain from my car to the lobby. Fortunately, they had umbrellas provided that you could use to walk back and forth. Secondly, the breakfast was only one, all-inclusive buffet-style option that was not included in the cost of the hotel room and a room service option was not offered. Since I only wanted something light and possibly by room service, I did not want to pay the higher price ($12.95) for the entire meal. It did, however, look very nice with many choices. Finally, the hotel room doors slammed really loudly, so that was disturbing until all my neighbors went to sleep. But overall, I was impressed with the facilities and enjoyed my stay. I would be happy to stay there again.

Great place to stay. The hotel staff were professional & very informative. The location on the hotel is only minutes from the downtown area, the riverwalk, $ the Jax Landings!!!

very nice and clean

Hotel very clean,staff very nice, close to downtown, watch out for all the one way streets.. Take a cab not to expensive

We intended to stay right on the Riverwalk; however, this particular hotel was about 3 minutes driving distance from the Riverwalk. This was the only downfall to the stay, but the hotel itself was in great condition and was in a quiet, peaceful, and secluded area. We enjoyed the stay overall.

Mgr. [...] very obstinateBreakfast quality and service was terribleRoom A/C noisy. Either too cold or too hot. 95 degrees out and a winter comforter on beds

We picked this location because we were there for the 2010 Jax Jazz Fest. The location was great and there was a Skyway (tram) located on property so it was easy to get to the downtown area. Breakfast was overpriced and no where else close by to get breakfast so that was an annoyance. The hotel staff was very friendly and helpful with any questions we had. The hotel was very well appointed and clean. Wasn't very happy with the showerhead, hardly any water pressure so it was difficult to rinse hair, etc. There are two bars/nightclubs across the street from the hotel and could hear the music from them until 2:00 in the morning so if you plan on sleeping don't get a room on the north side of the building. Would stay here again despite the breakfast, noise, and showerhead. Great location and very clean.

The rooms were great!!!

Not what I expected for a Hilton and the money paid for the room, I would not use this hotel again.

I was extremely satisfied with this property and its access to Jacksonville.